Login
Start Free Trial Are you a business?? Click Here

The Rug Seller Ltd Reviews

4.7 Rating 21,217 Reviews
79 %
of reviewers recommend The Rug Seller Ltd
Company Reviews Product Reviews
2
 Metrics Info
4.7
Based on 21,217 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read The Rug Seller Ltd Reviews

About The Rug Seller Ltd:

The Rug Seller is passionate about interior design and we love the feedback from our customers to help us to keep improving our products and services. We have grown to be the UK's leading rug specialist with over 21,000 available to buy online or in our Manchester showroom.

We stock designer brands including Calvin Klein, Wedgwood, Ted Baker, Sanderson plus many more.

Shop with confidence with Free UK Delivery, Lowest Price Promise and No Quibble returns.

Visit Website

Email:

Sales@therugseller.co.uk

Location:

7 Trafford Moss Road, Astra Business Park, Trafford Park
Manchester
M17 1SQ

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
CELIA J
Verified Buyer
“Lovely colour and good quality.”
Helpful Report
(Manchester) - Posted 3 months ago
JOYCE E
Verified Buyer
“Fantastic service and quick delivery ., I would use them again .Very competitive price and good quality product .I ordered on line and took delivery within a week , very pleased q”
Helpful Report
(Manchester) - Posted 3 months ago
Anonymous
Verified Buyer
“Ordered some wallpaper from here. It arrived quickly and looks great. It was very reasonably priced in comparison to other websites selling the same paper.”
Helpful Report
(Manchester) - Posted 3 months ago
GARY L
Verified Buyer
“Lovely product and fast delivery , can't fault this company A1+”
Helpful Report
(Manchester) - Posted 3 months ago
ROSEMARY G
Verified Buyer
“Refreshed my bedroom”
Helpful Report
(Manchester) - Posted 3 months ago
Anonymous
Verified Buyer
“Great service from order process to delivery very efficient. Rug packed extremely well Absolutely love the rug excellent quality and colours”
Helpful Report
(Manchester) - Posted 3 months ago
MIRIAM G
Verified Buyer
“I was looking for a wool rug to go under my desk/office chair, but wasn't sure exactly what design I wanted. I couldn't believe it when I came across this rug that seemed to be exactly the same colour/shade as my wall, but wasn't sure the image on screen showed the true colour. There was a great range of sizes, and seeing as they had exactly the size I wanted, I thought I'd risk it, seeing as the price was so good, and as I could use it in another room if it wasn't a good match. I was thrilled that it was exactly the same shade as my wall.”
The Rug Seller Ltd 5 star review on 3rd September 2024
Helpful Report
(Manchester) - Posted 3 months ago
GEORGE S
Verified Buyer
“Ordered a rug after few days rug arrived correct size but wrong colours pattern. I rang rug seller who said I would have to wrap rug back up and they would organise a collection which happened a few days later (Another day waiting in ) Would only arrange for correct rug to be delivered once they had received returned rug😤. Second rug arrived days later not only wrong pattern colour but totally wrong size (Too big as well ) Rang rug seller could I send picture of rug delivered which I had to do on first rug to convince them it was incorrect rug. Again re wrap rug wait in for collection of incorrect rug 😤. A asked for order to be cancelled and a for a full refund. This only happened after they had received rug back. Refund back to card is taking considerably longer than original debit which was taken in one day. Will not use again . At time of writing have been advised for the third time that the refund has been issued and will take five days to reach my account ?”
Helpful Report
(Manchester) - Posted 3 months ago
SHEILA H
Verified Buyer
“Always good value and style no problems with the rug seller”
Helpful Report
(Manchester) - Posted 3 months ago
ELIZABETH G
Verified Buyer
“Good quality rug, good price.”
Helpful Report
(Manchester) - Posted 3 months ago
CAROLINE B
Verified Buyer
“I found this company quite by chance. They offered a great service at a great price and proved themselves to be absolutely fabulous. The delivery was brilliant and I would most definitely recommend. Well done and keep up the good work 😃”
Helpful Report
(Manchester) - Posted 3 months ago
LISA D
Verified Buyer
“Shocking, ordered a rug with a stated deliver of 5 days. Emailed to chase on day 7, told it was being shipped from manufacturer. Still nothing after a further 5 days, so requested refund. Tod this would be 3-5 days! Still waiting. We be speaking to credit card company to request charge back.”
Helpful Report
(Manchester) - Posted 3 months ago
CHRISTINE S
Verified Buyer
“Easy ordering and our rug arrived on time.”
Helpful Report
(Manchester) - Posted 3 months ago
JOANNA M
Verified Buyer
“Amazing rug and service”
Helpful Report
(Manchester) - Posted 3 months ago
Anonymous
Verified Buyer
“Excellent service- rapid delivery. Quality product.”
Helpful Report
(Manchester) - Posted 3 months ago
NOEL K
Verified Buyer
“Excellent rugs.”
Helpful Report
(Manchester) - Posted 4 months ago
JOHN H
Verified Buyer
“I ordered the climbing jaguar runner 70 x 300 hall runner. On the website it was reduced and I had my eye on it for sometime, hence I ordered. It had a 21/28 day delivery which I was happy with. Trouble was, I never realised this was coming from India and the delivery took just over 3 months.”
Helpful Report
(Manchester) - Posted 4 months ago
GWENDOLINE W
Verified Buyer
“Very pleased with the rug,only thing he wants to get rid of the delivery company he uses ,didn't even no what he was delivering,he came and asked me,the rug seller was very helpfull with my complaint,and my goods were fine,I would have give 5 stars and recommended the company if they change there delivery firm .”
Helpful Report
(Manchester) - Posted 4 months ago
Anonymous
Verified Buyer
“Great quality, great price, great service. This is the second rug we've bought pleased with both.”
Helpful Report
(Manchester) - Posted 4 months ago
Anonymous
Verified Buyer
“I purchased a product from yourselves, it was misadvertised, I have emailed 3 times asking for an explanation and attached the order , no one has had the curtisy to even reply, let alone resolve the issue, absolutely awful customer service!”
Helpful Report
(Manchester) - Posted 4 months ago
The Rug Seller Ltd is rated 4.7 based on 21,217 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request