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The Soap Story Reviews

4.9 Rating 168 Reviews
97 %
of reviewers recommend The Soap Story
4.9
Based on 168 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 91%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email
Queries Resolved In
Under An Hour
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About The Soap Story:

Our products are made with extra special vegan and plant based ingredients. We don’t make soap for the sake of making soap. We make soap that is extra kind. Soap that smells extra lovely. Soap with essential oils. Soap that makes you happy.

Our team is tight considering our output and reach, we have under 30 members of staff across production , office, warehouse and more. We work really hard, with pure love , to keep our quality high and our customer happy.

Being Vegan friendly and Cruelty Free is very important to everyone here at The Soap Story ( we’ve been preaching this for almost 40 years believe it or not .! ) We are big animal lovers , with some pets even making an appearance in the office now and again. We’re also family friendly with mothers and daughters, fathers and sons all working together.! Children and babies are also known to pop into the HQ to visit mum or dad.! Het if you aren’t a relative, you feel like part of a family regardless. We wish to extend this vibe onto our customers and Soap Squad. You are part of the family too.!

Visit Website

Email:

hello@thesoapstory.com

Location:

Registered office 1 Sloefield Drive, Carrickfergus,
BT38 8GX

How do I contact The Soap Story?
(1 year ago)
You can contact The Soap Story by Email.
(1 year ago)
100.00%
Industry Average
Loved the website, fabulous range of products. Bath bombs leave the skin so soft and smell amazing. Exceptional service, looking forward to future orders. 🛀
- Caroline Wrigley
FANTASTIC products. I have told everyone about you. Products are amazing and shipping so fast, practically order it and it arrives within 2 days. Amazing service.
- Gayle Harvey
Wonderful customer service. Products are beautiful and the scent from them is divine. Will definitely be ordering more items especially as they’re vegan.
- Wendy Walker