Login
Start Free Trial Are you a business?? Click Here

The Tech Den Reviews

4.9 Rating 2,862 Reviews
97 %
of reviewers recommend The Tech Den
4.9
Based on 2,862 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
The Tech Den 5 star review on 31st March 2025
Claire Bradshaw
The Tech Den 5 star review on 31st March 2025
Claire Bradshaw
The Tech Den 5 star review on 29th March 2025
Anonymous
The Tech Den 5 star review on 3rd February 2025
Jodie Dixon
The Tech Den 5 star review on 19th January 2025
Nathan Gillbee
The Tech Den 5 star review on 19th January 2025
Nathan Gillbee
The Tech Den 5 star review on 7th October 2024
Margaret Colquhoun
63
Anonymous
Anonymous  // 01/01/2019
Service was great. No express post option was disappointing.
Helpful Report
Posted 3 years ago
Their over the phone service was OK however the goods ordered were slow to be sent, and still have not arrived after after 8 days from sending.
Helpful Report
Posted 3 years ago
you used to have a large variety of saltwater tank mates, now you have a very small selection in the back corner. Prefer you to go back to more saltwater, tropical fish can be purchased everywhere on sunshine coast, but I have to travel to you or Morayfield to get saltwater selection or even south Brisbane. not worth the drive to tech den, with only limited selection available and no way of knowing what is there until i get there
Helpful Report
Posted 3 years ago
the change in customer service and lack of knowledge of the new staff has been very noticeable over the last year or so
Helpful Report
Posted 3 years ago
some of the staff aren't very friendly and look like they would rather be somewhere else
Helpful Report
Posted 3 years ago
I know it’s not your guys fault, you normally ship within a day of ordering, but the time it takes to receive stuff here in Adelaide from Aus Post is just frustrating and really makes me consider whether it’s worth purchasing on line or just paying slightly extra from a local fish store. Aus post can claim COVID related delays but that doesn’t explain them sending stuff from you guys in QLD, via Perth in one instance & nearly all the time through Sydney or Melbourne where it gets stuck - rather than directly to Adelaide. Thought you should be aware because even though it’s not your fault - it can affect your business
Helpful Report
Posted 3 years ago
The Tech Den is rated 4.9 based on 2,862 reviews