The Tech Den Reviews

Name: The Tech Den
Address: 28, Piper Street, Caboolture
Rating: 4.86

4.9 Rating 2,850 Reviews

97 %

of reviewers recommend The Tech Den

4.9

Based on 2,850 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Tech Den 5 star review on 31st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service is always poor, and there knowledge of freshwater fish is a terrible”

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Posted 1 week ago

“Staff not very friendly.”

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Posted 2 weeks ago

“Bad customer service abusive staff never going back again”

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Posted 1 month ago

“Always easy to deal with , never any issues .”

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Posted 4 months ago

“Terrible website which is under friendly. Items in the cart disappear as you add more. I could only order one item because of it. Frank 0438314406.”

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Posted 8 months ago

“Probably not going back, bought a $70 fish which died, next visit they have their tanks blocked from view for "treatment" meaning they have sick fish. When asked about a refund I was told no. Will be spending my money somewhere more ethical from now on.”

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Posted 8 months ago

Hi could you please call me to discuss this. 07 54323260. Regards Dean

Posted 8 months ago

“Product keeps turning it's self off I have to move the battery compartment to keep it working”

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Posted 10 months ago

“I have not received my order!”

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Posted 10 months ago

“Having a terrible time just trying to return a faulty filter for a refund. It's taken 2 weeks and Ive had to buy another filter from elsewhere. Poor communication from Tech Den, refusing to provide refund. Now they want to return it to me after a repair. Probably wont shop here again”

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Posted 11 months ago

“My parcel was delivered to my old address. It was very inconvenience to pick up my item in australia post.”

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Posted 1 year ago

“Have not received item yet. Perhaps try requesting a review once you have ensured that item has been sent. Otherwise, there is nothing to review other than the wait which is never too much fun :>”

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Posted 1 year ago

“I'm very disappointed, as I still have not received the fish food that I ordered. The system has failed somewhere.”

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Posted 1 year ago

“It still hasn't arrived”

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Posted 1 year ago

“Tech Den sold me 2 faulty air pumps and when I asked for a replacement or refund they refused and blamed it on the diaphragm which they said was not covered by warranty. I told them these have been sitting in storage for so long the diaphragm has literally aged in storage. Either way, they refuse to deal with me so I have now refused to buy anything from them ever again. Easy.”

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Posted 2 years ago

“My wife and I wanted to start our first fishtank and relied on your staff to guide us through the process and choosing the righ equipment and fish. We have spent 2 occasions speaking to staff and making sure we go it right. However when purchasing drift wood on our first visit not one staff tood us about the issues with tannins. We did research finding our ourselves using Macropore whi h may help to clean and the tNk water. Your staff told us that this produce will work and is trail and error. Aftrt using and refilling for a week the tannins were still in our tank and it look horrible. We have had a nightmare and having to clean out the entire tank taking 4 hours. Why weren't staff telling customer who did advise they are new to aquariums and keeping fish not told about this from the start. We are certainly not impressed and wasting more money to try and clean the tannins and also slimy filth from the drift wood which in the end we had to throw out new drift wood purchased from your store. Not a happy customer.”

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Posted 2 years ago

“Been a week and still don't have the product.”

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Posted 2 years ago

“DISMAL SERVICE WITH A FAILURE TO FOLLOW INSTRUCTIONS, 2 IGNORED EMAILS,A WHOLE BUNCH OF EXCUSES BEFORE OWNING THEIR ERROR WAY TO LATE.”

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Posted 2 years ago

“I understand you are in the middle of a move but I fail to see why you still can't carry stock, OK I see that it is more to move but with respect that is your problem not mine. I am being penalised and at this point I think I will continue go elsewhere as you probably don't have stock.”

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Posted 2 years ago

“Whilst I have been very happy so far with every purchase, the last was not up to the usual standard: Aqua Pic acid buffer was hard as rock and should be like loose granulates! To measure properly completely unsuitable!! Would hope I can return it…or exchange! Regards, Edmund KRONAWETTER 0493 099 719”

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Posted 2 years ago

“I have been sold a filter that must have been known to he faulty and have registered a complaint.”

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Posted 2 years ago

The Tech Den is rated 4.9 based on 2,850 reviews