The Watch Lab Holdings Ltd T/A The Watch Lab Reviews

Name: The Watch Lab Holdings Ltd T/A The Watch Lab
Address: The Watch Lab Holdings Ltd T/A The Watch Lab 15 Cable Court Pittman Way Fulwood, Preston
Rating: 4.36

4.4 Rating 994 Reviews

85 %

of reviewers recommend The Watch Lab Holdings Ltd T/A The Watch Lab

Company Reviews

Questions

Metrics

4.4

Based on 994 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

01772 655003

Email:

info@thewatchlab.co.uk

Location:

The Watch Lab Holdings Ltd T/A The Watch Lab 15 Cable Court Pittman Way Fulwood
Preston
PR2 9YW

Write Your review

Tell us how The Watch Lab Holdings Ltd T/A The Watch Lab made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Watch Lab Holdings Ltd T/A The Watch Lab 1 star review on 14th September 2024

Theresa Everard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff at Nottingham where very friendly knowledgeable and helpful. They informed me what they were going to do to my watch to change the battery. I was told about the work required to fix my watch would take about an hour and I did pick my fixed watch up within the hour. The overall experience was both a professional,a pleasurable one and good value for money. I would definitely recommend this service to others.”

Helpful Report

(Garry Balsdon) - Posted 8 years ago

“What went wrong? Everything. The Southampton branch replaced a battery in a Swiss watch, but the watch stopped the next day. They then claimed it needed an overhaul at £100 to fix, and in doing so changed the movement without my permission. The watch kept stopping, but they insisted there was no fault with the watch and refused to refund the money, despite the work supposedly having a guarantee. On top of it all the company were extremely rude in response to all attempts to resolve. Avoid at all costs”

Helpful Report

Posted 8 years ago

“Prompt and he;pful service. Watch ready for collection at agreed time.”

Helpful Report

(Callum Piper) - Posted 8 years ago

“I was pleased with the new battery and the cleaning of my watch but had to go back within half an hour because the watch strap had not been properly fixed back in place. Good job I was not on the train. Didn't think it was value for money.”

Helpful Report

(Jessica Slinger) - Posted 8 years ago

“Replaced battery in my Raymond Weil watch within an hour”

Helpful Report

(Steve Singh) - Posted 8 years ago

“Very helpful staff and fast service.”

Helpful Report

(Callum Piper) - Posted 8 years ago

“Knowledgeable, efficient service”

Helpful Report

(Steve Singh) - Posted 8 years ago

“Keen to do an awkward strap replacement. Made a very good job of it at a reasonable price”

Helpful Report

(Sarah Stanway) - Posted 8 years ago

“altering watch strap to fit”

Helpful Report

(Greg Wood) - Posted 8 years ago

“Very efficient service with friendly and knowledgable staff and the Glasgow Silverburn unit.”

Helpful Report

(Nathanial Nickel) - Posted 8 years ago

“-------------------------------------------------------------------------------- The Watch Lab did a great job repairing and servicing my Seiko Lasale. It's a watch of great sentimental value to me and I was very pleased it was looked after so well. Jim and his colleagues were extremely helpful, taking in the watch on a day they were due to be closed due to illness and I would not hesitate to recommend the watch Lab.”

Helpful Report

Posted 8 years ago

“I would NEVER use Watchlab again: I took my expensive Raymond Weil watch to the WatchLab for the clasp on the bracelet to be repaired in July 2016 as they said they would guarantee the watch repair. The day the watch was returned to me it fell off and was lost. The Watchlab have not even offered to return the £95 cost of the repair let alone replace my watch. I would give them a "0" star rating and not recommend them to anyone on the basis of this experience. The only reason I have rated them "1" star is because the site won't let me post this unless I enter something in the star ratings but my rating is "0" STARS”

Helpful Report

(Chris Pope) - Posted 8 years ago

“Used watch lab to get battery replaced, I recived excellent ,polite and speedy service. I have used your services 4 times now,,always greeted with a polite professional service,will continue to use WATCHLAB,,,”

Helpful Report

(Callum Piper) - Posted 8 years ago

“Gave good honest advice, and delivered the repaired watch considerably quicker than advised.”

Helpful Report

(Philip Boney) - Posted 8 years ago

“Very helpful, fast and efficient. The staff were very pleasant also. I would definatley recommend the Watch Lab.”

Helpful Report

(Nathanial Nickel) - Posted 8 years ago

“Prompt and polite service, ready on time as agreed”

Helpful Report

(Michael Cooper) - Posted 8 years ago

“A pleasant and fast service,many thanks.”

Helpful Report

(Sarah Stanway) - Posted 8 years ago

“Very helpful and friendly staff”

Helpful Report

(Colin Stuart) - Posted 8 years ago

“My dad purchased an expensive watch and it needed a battery. I was concerned about leaving it somewhere but Colin was great, he knew the brand, what I needed and I felt assured it was in safe hands.once more the watch was returned to me better than I left it”

Helpful Report

(Colin Stuart) - Posted 8 years ago

“Rotary watch The price went up by 25% after you had already had my watch for six weeks because you had made a technical error regarding the workings of my watch as identified the wrong timing mechanism”

Helpful Report

(Lorna Stone) - Posted 8 years ago

The Watch Lab Holdings Ltd T/A The Watch Lab is rated 4.4 based on 994 reviews