The Watch Lab Holdings Ltd T/A The Watch Lab Reviews

Name: The Watch Lab Holdings Ltd T/A The Watch Lab
Address: The Watch Lab Holdings Ltd T/A The Watch Lab 15 Cable Court Pittman Way Fulwood, Preston
Rating: 4.36

4.4 Rating 994 Reviews

85 %

of reviewers recommend The Watch Lab Holdings Ltd T/A The Watch Lab

Company Reviews

Questions

Metrics

4.4

Based on 994 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

01772 655003

Email:

info@thewatchlab.co.uk

Location:

The Watch Lab Holdings Ltd T/A The Watch Lab 15 Cable Court Pittman Way Fulwood
Preston
PR2 9YW

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The Watch Lab Holdings Ltd T/A The Watch Lab 1 star review on 14th September 2024

Theresa Everard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service and prompt repair. Very happy and would definitely recommend.”

Helpful Report

(Vilma Grenevecke) - Posted 9 years ago

“Location: Watch Lab, The Mall, Cribb's Causeway, Bristol Watch: Tag Heuer Aquaracer Calibre S Chrono Repair: Inserting spare link into bracelet and adjusting clasp Comment: Very impressed with the quality of the workmanship, speed of repair, value for money, and crucially the customer service experience. A good job well done.”

Helpful Report

(Chris Pope) - Posted 9 years ago

“Knowledgeable service, reasonably priced. Efficient staff. Delighted with finish and will definitely use again.,”

Helpful Report

(Michael Cooper) - Posted 9 years ago

“Brand of watch: Rotary Repair carried out: New Battery and Professional Clean Location of branch: Highcross Shopping Centre, Leicester Wow, Really great service, Phillip was helpful, he explained the seal mechanism in the watch, how lesser repairers don't replace the seal & why replacing the seal was important - The Professional clean really made the watch look like new.”

Helpful Report

(Philip Bonney) - Posted 9 years ago

“I have used the Watch Lab based at Highcross, Leicester on a couple of occasion's and find the staff to be friendly, efficient and polite. My first visit was to have a Gucci watch bracelet altered and my second visit was to have a new battery fitted to my partners Gant watch which entailed having the watch re-sealed, cleaned and polished. I will certainly use the Watch Lab again.”

Helpful Report

(Philip Bonney) - Posted 9 years ago

“We had two two Tagheuer watches which had new batteries and a clean. We had it done at Leicester high cross. Very friendly service and done in the time of one hour. Thanks”

Helpful Report

(Michael Cooper) - Posted 9 years ago

“Very efficient service and knowledgable staff in the Glasgow Buchanan Gallery outlet. Second watch serviced by the Watch Lab would recommend to friends.”

Helpful Report

(Colin Stuart) - Posted 9 years ago

“I have always used the Watch Lab in the Highcross Shopping Centre in Leicester, as the service is always first class. Michael and his colleagues offer a first rate service. I had two repairs carried out on my Police watch, which required a new strap and re-sealing, and have also had my Technomarine fully serviced and sealed. They call me to let me know when my repair has been carried out and the cost is very competitive with other places I have been too. First class customer service.”

Helpful Report

(Michael Cooper) - Posted 9 years ago

“I went into the Bristol cribbs causeway store to inquire about changing the battery in my ICE watch, the gentleman working in the shop explained about the ICE watch and what would be involved in changing the battery(which I wasn't aware about before) in order to keep the watch water tight, he told me how much it would cost and that it would take about an hour to complete, I explained that I had finished shopping and didn't want to wait around for an hour, he then said as it was quiet he could manage it in 45 minutes. So I left my watch with him and returned in 40 minutes to see how much longer it would take and as I walked into the shop he had just finished. He gave me all the details I needed and returned my watch working perfectly with the correct time and date on it. Excellent service given full details and work completed in very good time.”

Helpful Report

(Chris Pope) - Posted 9 years ago

“I took my Rado watch in for service and repair (new glass face ) and the service received was excellent”

Helpful Report

(Dave Fisher) - Posted 9 years ago

“First class knowledge of product by Calvin. Helpful information. Fixed on schedule. I will certainly return for help when I need it, in the future.”

Helpful Report

(Calvin Blackburn) - Posted 9 years ago

“Jake I believe to be the young man who served me was polite, professional and very informative. I travelled 40 mins in the car from Guildford to Crawley to get my Cartier watch battery replaced. This was done on the premises with no fuss. I had previously asked 4 jewellers who all gave me time scales of 6-8 weeks. I was so happy the battery could be changed without being sent off. I returned to this company after meeting the manager the week before. Both staff members had been very personable and competent. My watch is still keeping correct time and I would recommend this company to friends and use them again. A very pleased customer. Mrs Jules Moore.”

Helpful Report

(Jake Perry-Olafson) - Posted 9 years ago

“Very efficient service, staff extremely polite and knowledgable. Very pleased with my watch following full service, thank you”

Helpful Report

(Michael Cooper) - Posted 9 years ago

“I got a new strap and service for my watch. Must say the customer service was impressive from the moment I first walked in and was warmly greeted till when I picked my watch up. The work done is of a high standard! My watch feels and looks as good as new! On the whole really impressed with Watch Lab and the prices were very reasonable for the service you get!! Really would recommend them”

Helpful Report

(Louise Ball) - Posted 9 years ago

“Got my expensive watch fixed in 2 hours of dropping it off,Was so happy with the very friendly service I received,Would recommend The Watch Lab to everyone And the staff were very knowledgeable.”

Helpful Report

(Colin Stuart) - Posted 9 years ago

“I had a new battery fitted and the watch strap cleaned on my Tag Heuer watch. George Singh served me at the Bristol Cribbs Causeway store. I thought the service was excellent. The watch was pressure tested and cleaned. It looked really clean and smelt really fresh too! I would recommend The Watch Lab and will definitely use them again.”

Helpful Report

(George Singh) - Posted 9 years ago

“had my cartier watch battery done. very happy with jakes service. as it was done in an hour and half. i do think that it is a tad expensive for the cleaning of the watch. overall i was extremely happy.”

Helpful Report

(Jake Perry-Olafson) - Posted 9 years ago

“New battery and clean up for my Maurice Lacroix. Speedy, efficient service and will definitely use The Watch Lab again.”

Helpful Report

(Jake Perry-Olafson) - Posted 9 years ago

“The watch was like new after the service, and done sooner than expected”

Helpful Report

(Louise Ball) - Posted 9 years ago

“Repaired quicker than was estimated. Love the extended opening hours”

Helpful Report

(Louise Ball) - Posted 9 years ago

The Watch Lab Holdings Ltd T/A The Watch Lab is rated 4.4 based on 994 reviews