The Watch Lab Holdings Ltd T/A The Watch Lab Reviews

Name: The Watch Lab Holdings Ltd T/A The Watch Lab
Address: The Watch Lab Holdings Ltd T/A The Watch Lab 15 Cable Court Pittman Way Fulwood, Preston
Rating: 4.36

4.4 Rating 994 Reviews

85 %

of reviewers recommend The Watch Lab Holdings Ltd T/A The Watch Lab

Company Reviews

Questions

Metrics

4.4

Based on 994 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Phone:

01772 655003

Email:

info@thewatchlab.co.uk

Location:

The Watch Lab Holdings Ltd T/A The Watch Lab 15 Cable Court Pittman Way Fulwood
Preston
PR2 9YW

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The Watch Lab Holdings Ltd T/A The Watch Lab 1 star review on 14th September 2024

Theresa Everard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a new strap repair on my Fossil watch. Helped by a very pleasant you man named Olly Pearson at the Leeds branch.”

Helpful Report

Posted 7 years ago

“Took my watch in for a battery and seal. Assistant offered me a clean while it was in for only £20. When I picked it up I could see residue maybe polish all over the bracelet so I mentioned it to the assistant. He rubbed at it with a cloth and said "Yeah thats done". Upon getting home and inspecting the watch more closely it covered in grime, polish and generally looks terrible. I'll have to spend an hour cleaning it myself which defeats the object of a clean for £20 doesn't it? Won't be using you again.”

Helpful Report

Posted 7 years ago

“So my GF decided to buy me a gift for xmas 2015 and it wasn't quite the watch that I wanted so without wearing it I looked online to find a nicer watch more along the line of what my taste was. It was also made by Armani & cost around £70 more which I was going to put towards the cost of the watch I wanted. My GF said that was fine because at the time of purchase she was told she could return the watch as it was going to be a surprise gift and might need to be changed, she was told that would be fine as long as the watch was returned in the same condition with the receipt. So we went down to the Potteries Shopping Center in Stoke, where it was originally purchased. We explained to the assistant the problem & my GF immediately recognized the assistant as the same person who served her. After explaining the situation the assistant said it wasn't possible to be returned as it was a sale item. I pointed out that all the watches in the store were also sale items so for that reason couldn't be returned at which point he agreed. My GF then said dont you remember me? He rudely said he didn't and said Ive served too many people over xmas to remember them all. My GF said you told me it was OK to be returned & that the one we wanted was actually more expensive. He refused point blank to do anything about it & said you'l, have to ring head office but they won't do anything either as it is a sale item. Really disappointing service & head office weren't helpful either as they just confirmed what he had said. Ive since never worn the watch & it sits on top of my wardrobe gathering dust. Shame as it was an Armani watch as well.”

Helpful Report

Posted 7 years ago

“I took my Fossil watch in to The Watch Lab January when I lost a pin. There were issues with the strap however they went above and beyond to rectify the situation. Both the Glasgow branch and head office were brilliant keeping me posted on the developments. Since then I've been in with back in getting batteries replaced in other watches, they have been quick and efficient. Would definitely recommend them.”

Helpful Report

Posted 7 years ago

“Great efficient service”

Helpful Report

(David Halliday) - Posted 7 years ago

“said would be ready in an hour and it was. staff very friendly”

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() - Posted 7 years ago

“excellent service from the Glasgow branch especially from Callum Piper whom I dealt with through the whole process. Would definitely recommend and use them again”

Helpful Report

(Callum Piper) - Posted 7 years ago

“Efficient and speedy.”

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(Grant Horwitz) - Posted 7 years ago

“Changed the battery on my Tissot watch and cleaned the bracelet. The staff at your Buchanan Galleries branch were very friendly and helpful. Service was same day - much better than sending my watch away for 2 weeks as I had expected to do!”

Helpful Report

(Callum Piper) - Posted 7 years ago

“I used the Watch Lab to adjust my watch strap. the location was very convenient - just inside the door in the Kingston Bental Centre. The guys were polite and efficient. They did the job quickly and gave an excellent service. Thanks Joe”

Helpful Report

(Chris Younes) - Posted 7 years ago

“Tried to fix my watch, unfortunately it didn't work so they retried for free and now it works perfectly”

Helpful Report

() - Posted 7 years ago

“Fast efficient. Service will always use watch lab formy watch repairs thank you”

Helpful Report

(Colin Stuart) - Posted 7 years ago

“Super, friendly and efficient service. Repairs undertaken successfully when other operators said it couldn't be repaired.”

Helpful Report

(Jake Perry-Olafsen) - Posted 7 years ago

“)told by another company it could not be repaired, but watch lab did successfully repair what was an expensive watch. Price was good and repair completed by timescale.”

Helpful Report

(Jeremy Barker) - Posted 7 years ago

“Did not have to wait long to get my Swarovski watch back. Staff were very friendly and helpful and the price was reasonable too would go back again.”

Helpful Report

(Callum Addison) - Posted 7 years ago

“Watch Lab fitted a new battery to my watch ( Ebel ) in a polite and timely manner.”

Helpful Report

(Nathan Davies) - Posted 7 years ago

“fast efficient service at a reasonable price.”

Helpful Report

(Vilma Grenevecke) - Posted 7 years ago

“Friendly helpful service and my watch was ready early than the estimated date”

Helpful Report

(Aarron Palmer) - Posted 7 years ago

“We have not had the watch returned As this watch is quite valuable we do hope it has not returned to the wrong person”

Helpful Report

(Vilma Grenevecke) - Posted 7 years ago

“Very good service in an hour. Had a battery changed and resealed my Breil watch”

Helpful Report

(Vilma Grenevecke) - Posted 7 years ago

The Watch Lab Holdings Ltd T/A The Watch Lab is rated 4.4 based on 994 reviews