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The Watch Lab Holdings Ltd T/A The Watch Lab Reviews

4.4 Rating 994 Reviews
85 %
of reviewers recommend The Watch Lab Holdings Ltd T/A The Watch Lab
Company Reviews Questions Metrics Info
4.4
Based on 994 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week

Popular Questions:

Customer Service

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Phone:

01772 655003

Email:

info@thewatchlab.co.uk

Location:

The Watch Lab Holdings Ltd T/A The Watch Lab 15 Cable Court Pittman Way Fulwood
Preston
PR2 9YW

How quickly does The Watch Lab Holdings Ltd T/A The Watch Lab resolve customer queries?
Helpful Report
(3 years ago)
Greater than 67% of reviewers feedback is The Watch Lab Holdings Ltd T/A The Watch Lab takes over a week to resolve customer queries.
Helpful Report
(3 years ago)
C-

Customer Service - Average

58.33%
Industry Average
“ Had a battery fitted which failed after 8 months. Sent the watch back and the Watch Lab claimed that the watch needed a £200 service before a replacement battery could be fitted. I refused and they returned the watch. A simple £1.50 purchase of a new battery from eBay was all it needed funnily enough. The watch has been fully operational ever since!! ”
- Anonymous
“ Why can’t I give zero stars? 16 weeks and counting for a crown repair on my Tag. Customer service is a joke. Kingston branch is a joke. No real explanation or apology just wait. DO NOT USE THIS MOB ”
- Steve Barnes
“ I am still awaiting news of a service to a Baume & Mercier dress watch after 3 months at Watch Lab , Southampton. Constantly calling for information, only to be told the watch is with ‘quality control ‘. The same position after 2 weeks. Now demanded my property to be returned. Absolute disgrace. Now in embarrassing position of having to either call the police or instruct solicitors. How can a business be that bad? ”
- Anthony Callaway
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