The White Company Reviews

Name: The White Company
Address: The White Company (London) LLP, 1 Derry Street, London
Rating: 2.12

2.1 Rating 266 Reviews

27 %

of reviewers recommend The White Company

2.1

Based on 266 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About The White Company:

Founded in March 1994, The White Company is a specialist mail-order company offering a wide range of lifestyle products for the home, principally in White. The company philosophy is and always has been to provide only the finest quality at outstanding value for money. We only work with the best factories in the world and almost everything we sell is made exclusively for us.

Visit Website

Phone:

0844 736 4222

Email:

services@thewhitecompany.com

Location:

The White Company (London) LLP, 1 Derry Street
London
W8 5HY

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The White Company 1 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ZERO STARS! Do not buy! I was given a gift card as a gift, I wasn’t aware of the 2 year limit. I was 2 months out and asked white company to please honour or extend it as it has a large amount of money on it. I was dismissed rudely and made to feel idiotic for asking. Incredibly disappointed and shocked at this “luxury” brand. I would get better customer service at Primark. Do not buy gift cards from these crooks.”

Helpful Report

Posted 2 months ago

“APPALLINGLY POOR CUSTOMER SERVICE. PLEASE READ YOUR REVIEWS AND RESOLVE THESE ISSUES, YOU ARE LOSING CUSTOMERS. No communication regarding a delayed online purchase I made in store, thousand pound purchase btw, not just one or two items. I can't even cancel the order after delayed ten days and make the purchase in store. If you know you are having issues with logistics THEN DO SOMETHING ABOUT IT. Don't let people wait in agony, don't brand yourself as a high luxury brand but are completely incompetent with customer service and poor logistics.”

Helpful Report

Posted 2 months ago

“My friend ordered me a pillow case in store Has not turned up The customer service is rubbish and in South Africa I will not be ordering from them ever again Expensive and no customer satisfaction Rubbish company Never again Get your act together White Company”

Helpful Report

Posted 3 months ago

“Terrible company to deal with. Their delivery is so bad, I purchased a gift for someone and it didn’t arrive until after the event. They don’t care, all I got was an email, after I purchased to advise of their new warehouse and late delivery. Quick to take my money though before I had the option to not purchase.”

Helpful Report

Posted 3 months ago

“The white company is completely a joke: 1) we purchased several things online, with no communication, suddenly emailed us: they cancelled the order. 2) called in customer service, was told: their delivery cannot process on time, so they cancelled my order, and asked me (how dare you are) to put a new order!!! Never ever will buy anything from this company any more!”

Helpful Report

Posted 3 months ago

“I ordered 3 sets of very expensive Highbury bedding in the emperors size in February for my new house that was in the process of being built When I moved into my new house at the beginning of July once the build was finished I put the brand new sheets that had never been used before on my bed and almost all of the buttons on two of the duvet covers fell off or snapped in half. I immediately sent an email to customer services along with photos. After several, very long email exchanges I told them several times that sending back the bedding would mean that I would not have any bedding to put on my bed, I reluctantly had to accept their ‘solution’ that they would send me new buttons that I then have to sew on myself. Already not OK but whatever. Now, after weeks and weeks of emails back and forth I have STILL not received the buttons and they are NOW suggesting that I go out, try to find different buttons in a shop, send them the receipt, sew these different buttons on myself and they will pay me for the buttons? In what way does this sound acceptable to to this company? I have spent thousands of pounds and euros over the years with The White Company. For the last 18 years I have purchased every towel, bed sheet, baby item (I have had 3 children), furniture, candle and gifts from you. I am appalled at the customer service I have received with regard to this order and It is simply not acceptable. I am so disappointed”

Helpful Report

Posted 3 months ago

“Customer Service is absolutely appalling, not what you would expect as they market themselves to be high-quality/luxury. Delivered to wrong address, spent 3 hours on different live chats with 'computer says no' attitude - I am now out over £100 and don't have my items, no response to email complaints. Horrendous, criminal service. If you ever buy with them DO NOT do it online as they will certainly scam you.”

Helpful Report

Posted 3 months ago

“Truly truly appalling customer service. DO NOT try to order anything on line if you want a happy outcome”

Helpful Report

Posted 4 months ago

“Given a gift of their electric diffuser. Product is used most days. The buttons have become depressed, rendering the appliance unusable. I have sent photographs to customer service to enable discussion to take place. Without an order number they will not discuss. Is not a cheap product to purchase. I have now sourced one from Neom which I feel will be more robust.”

Helpful Report

Posted 4 months ago

“No answer on their customer service telephone for 1 hour and 24 minutes so hung up. Online "live" chat took 32 minutes to answer and then met with a "jobsworth" who was completely useless and inefficient. I had placed an order online and there was no option anywhere to change delivery address so it defaulted to my old address. They refused to change the address or cancel the order as it was too late and would be dispatched “immediately”. After a wrestle with customer services a Manager finally "assured" me that they would deal with it and redirect to the correct address. FOUR days later it was despatched - to the wrong address, never to be seen again. Will never use this company again - incompetent liars”

Helpful Report

Posted 4 months ago

“Next day delivery temporarily unavailable again due to moving to new warehouse even though the move was in March! and standard delivery is now 5-7 days not the usual 3-5 days Very disappointing as I don’t live near a standalone store to purchase in store”

Helpful Report

Posted 4 months ago

“Very long wait for delivery. They don't respond to emails and they don't answer the phone. Rubbish company. I would never order online from them again.”

Helpful Report

Posted 4 months ago

“Really poor customer service. Ended up having to use my credit card provider to facilitate a refund for what should have been a simple return/refund.”

Helpful Report

Posted 4 months ago

“Where has my review gone - I’ve sent it, it has apparently been verified, yet it is not on site. Maybe I need to keep posting until it appears. so wish I could give minus stars for WC online. Why oh why did I place another order with this pitiful company. I try to convince myself it is because they are fairly ethical, in regards to animal treatment, very good, almost as good as Rituals. As too forced labour, I think they are trying to be against it, but they are not as transparent as they could be? Anyway, my complaint is the appalling service for online orders. Late delivery, only knew this because I contacted them. Eventually delivered to wrong place, not my home address, I had to collect from place nearly 4miles from my home. I collect delivery, at my own expense and time, WC could not care one iota? Massive, over packaged lump of a box, hey, look at my carbon footprint?? Fortunately, standalone WC approximately 200mrs up from collection point. Took massive box in and requested they open, previous experience with WC deliveries is something is usually damaged. In this case no damage. I made decision to have refund on 4/6(?) items - waited so long for these I talked myself out of wanting them and Rituals just up the road offer great customer service, amazing quality, and free gifts, completely vegan too and 100% transparent. I must add the in store service I received was really good, I shall review that experience separately. WC is the best description of this company”

Helpful Report

Posted 5 months ago

“I so wish I could give minus stars for WC online. Why oh why did I place another order with this pitiful company. I try to convince myself it is because they are fairly ethical, in regards to animal treatment, very good, almost as good as Rituals. As too forced labour, I think they are trying to be against it, but they are not as transparent as they could be? Anyway, my complaint is the appalling service for online orders. Late delivery, only knew this because I contacted them. Eventually delivered to wrong place, not my home address, I had to collect from place nearly 4miles from my home. I collect delivery, at my own expense and time, WC could not care one iota? Massive, over packaged lump of a box, hey, look at my carbon footprint?? Fortunately, standalone WC approximately 200mtrs up from collection point. Took massive box in and requested they open, previous experience with WC deliveries is something is usually damaged. In this case no damage. I made decision to have refund on 4/6(?) items - waited so long for these I talked myself out of wanting them and Rituals just up the road offer great customer service, amazing quality, and free gifts, completely vegan too and 100% transparent. I must add the in store service I received was really good, I shall review that experience separately. WC is the best description of this company”

Helpful Report

Posted 5 months ago

“Another very poor experience After several calls, emails and online chats I’m still awaiting a refund The last email I received was to advise they had posted an e-voucher for refund not by email. I’m not even sure they have posted it as still nothing received in the post six days later Not sure what is happening but the past 12 to 18 months customer service has been terrible Customers shouldn’t have to contact so many times to find out what is going on”

Helpful Report

Posted 5 months ago

“Reviewers Order placed on 13 Aor, received part of order in 16Aor. No update or communication on second part of my order. Contacted twice by live chat , taken an hour each time , sent an email , requested to speak to manager . No response. My first part of order is useless without second and I bought it as gift for a friend and the moment has passed”

Helpful Report

Posted 7 months ago

“The White Company has failed to process a return and all I keep getting is a run around. They say they will email back within a certain timeframe and never do.”

Helpful Report

Posted 7 months ago

“The frames I received were bay out of alignment, frame to back. Two of the four were broken. I was able to use the two unbroken by resetting the hinges. One fell off the wall when the picture hanger brackets simply detached from the frame. Great idea, terrible execution. I couldn't find information to return them, and so, "it's too late now."”

Helpful Report

Posted 7 months ago

“Basically I have had the same response, ordered 3 things several weeks ago no confirmation email and after calling them, after 30 min on hold spoke to someone who said it was probably a scam company not them, advised to contact bank as it was paid by visa bank should cover the cost.”

Helpful Report

Posted 7 months ago

The White Company is rated 2.1 based on 266 reviews