Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.72

4.7 Rating 1,894 Reviews

92 %

of reviewers recommend Wright Brothers

4.7

Based on 1,894 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Wright Brothers 5 star review on 31st December 2024

241

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered the Fruits de Mer Shellfish Platter box of goodies for our Pearl Wedding Anniversary (30yrs) dinner. As we were unable to go out we gave ourselves the lovely treat. Included in the box was a lobster/crab/mussels/oysters and 1kg of fantastic, large prawns and a knife to shuck the oysters with. All of the shellfish tasted lovely and fresh and of good quality and the prawns had remained frozen packed in iced gel packs encased in thick woollen material (which I have kept for bird nesting material). We grilled the oysters with garlic butter and cheese over the top and they were delicious. Wright Brothers kept us informed all the way of our delivery. This was our first order from Wright Brothers and we will definitely order again.”

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Posted 3 years ago

“We can’t recommend this enough - soo much food, all of it was amazing!! Lobster in particular was a favourite, really large oysters, the prawns were so yummy and we did the mussels in a wine sauce and pretty much all of them opened!”

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Posted 3 years ago

“Great service and produce. Well Done.”

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Posted 3 years ago

“Everything was delicious, well packaged and delivered timely. Will order again! Thanks”

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Posted 3 years ago

“Excellent product but delivery cost too high!”

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Posted 3 years ago

“Excellent service and great back up from Marika who is extremely helpful with my queries. Thank you.”

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Posted 3 years ago

“Really good service, amazing seafood. 10/10 would go again.”

Wright Brothers 5 star review on 17th February 2021

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Posted 3 years ago

“Wright Brothers have given me access to fresh fish, especially shellfish.”

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Posted 3 years ago

“Excellent quality!”

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Posted 3 years ago

“Wright Brothers was our 'go to' place when we could go out. To discover that we could have their amazing fish and seafood delivered is just the best. The delivery was on time and beautifully packaged. Will definitely be ordering again.”

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Posted 3 years ago

“Excellent.The product lived upto expectations and the delivery service could not be faulted”

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Posted 3 years ago

“It was lovely”

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Posted 3 years ago

“Excellent Company to deal with and the quality of the fish is outstanding. once we finish this box we will be regular customers.”

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Posted 3 years ago

“It was a gift for our daughter! She is in isolation and we cannot visit! Her pleasure with both the fish and the gin was obvious .”

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Posted 3 years ago

“Great products.”

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Posted 3 years ago

“Exceptional food”

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Posted 3 years ago

“Dressed crab had broken shell in the meat. Very little white meat. Overall very grainy.”

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Posted 3 years ago

Hi Tony, Thank you for your feedback. We understand that you have spoken to a member of our team with regards to this. While we are glad that the issue has been resolved, we just wanted to apologise again that the dressed crab received was not up to our usual standard. Rest assure your feedback has been passed on to our team who are looking into this. Thank you again for your time and patience. Kind regards, Wright Brothers Team

Posted 3 years ago

“SCOLLOPS UNDERWEIGHT This is the second time we have ordered Crab, Scollops and the fish box from Wright Brothers and whilst the quality is excellent and the crabs were a good size they were underweight on the scollops. They advertise approx 18 scollops weighing 500 grams, which we felt was too much for two meals so we split it into three meals at approximately 6 scollops per person. However there were only 14 scollops not 18 and when we weighed them it was not 500 grams but only 440 grams. A bit naughty that Wright Brothers considering we paid for 500 grams.”

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Posted 3 years ago

Hi Christopher, Thank you for your feedback. We apologise for the issue that occurred. The scallops are supplied to us completely sealed in their packaging and directly delivered to our customers. However, rest assured we have passed your feedback on to the team who will be looking into this with the supplier. In the meantime, we will be in touch shortly to discuss this further. Kind regards, Michelle

Posted 3 years ago

“The food ordered was to a satisfactory quality, however, the experience was ruined by the hassle of the poor delivery service made by the company; in which my order was given to the completely wrong address and driver consequently forging my signature to complete the delivery of which I received a copy of and was extremely shocked. It was only out of the kindness of the people who received the package and consequently made contact with the Wright Bros office to inform them that they had received a package that did not belong to them - they also told the delivery driver that he had the wrong address - in which he ignored. I also feel that the quality of the food was somewhat spoilt due to being left outside as the people who received my order were unaware of the contents. I spent the morning trying to get in contact with the office after receiving the confirmation of successful delivery with forged signature. After multiple attempts of calling the office, finally, I received a call back by a very polite employee who was extremely apologetic about the situation, although the only solution was to make my own way to the address it had been delivered, if I wanted the product. When paying £10 for a delivery of a premium service, I would expect a lot better and will not be ordering again.”

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Posted 3 years ago

Hi Nathan, Thank you for your feedback. We are very disappointed to hear that the service was not up to our usual standards. We sincerely apologise for the inconvenience this has caused and completely understand your frustration. Our delivery team are aware of this issue and they will be looking into this matter to ensure that it doesn't happen again. In the meantime, we will be in touch with you shortly to discuss this further. Kind regards, Michelle

Posted 3 years ago

“Excellent service, delivery was spot on and made my son’s lockdown birthday a real treat”

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Posted 3 years ago

Wright Brothers is rated 4.7 based on 1,894 reviews