Wright Brothers Reviews

Name: Wright Brothers
Address: 56, Old Brompton Road, London, 56, Old Brompton Road, London, Royal Borough of Kensington and Chelsea
Rating: 4.72

4.7 Rating 1,892 Reviews

92 %

of reviewers recommend Wright Brothers

4.7

Based on 1,892 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Wright Brothers:

We have been supplying London’s best chefs for over 20 years. With the launch of ‘Wright Brothers At Home’ in 2020 we now proudly deliver the same quality seafood to thousands of homes up and down the country.

Visit Website

Phone:

020 3855 5300

Email:

athome@thewrightbrothers.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Enagging website easy to order, wide choice, beautiful packaging efficient service”

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Posted 3 years ago

“Very pleased with all of the seafood sent to us before Easter .. the lobster was lovely and we still have some left for this weekend.”

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Posted 3 years ago

“Fantastically fresh seafood, delivered on time and the website experience is great.”

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Posted 3 years ago

“Excellent seafood which we enjoyed so much. Oysters, white crab meat, fresh and smoke salmon were all delicious. We will place a new order very soon.”

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Posted 3 years ago

“Amazing service and quality seafood! Would order time and time again!”

Wright Brothers 5 star review on 8th April 2021

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Posted 3 years ago

“I've always had good service from Wright Bros but was disappointed this Easter. I had placed my order to be delivered on Good Friday so that we could have it that day, however, on the day before I received an email to state that their couriers were unable to deliver and it would now be Saturday. I sent an email back to share my disappointment but never heard back. On Friday the Fish was delivered and I then received an email to explain that the original email telling me they were unable to deliver on the Friday was a miscommunication. Thankfully someone was in the house when it was delivered as I received no notice of this change. Unfortunately we had made alternative menu arrangements for the Friday. The Fish was great as always but the experience was not as I would have or have come to expect.”

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Posted 3 years ago

Hi Sophie, Thank you for your feedback. We apologise for the inconvenience and confusion caused on your delivery. The email was sent by mistake and a member of our team replied the next day to explain of the confusion. As it was during the Easter weekend, our team were experiencing very high volumes of requests coming through and tried their very best to reply in a timely manner. We sincerely apologise that we did not reply beforehand. We are, however, glad that you received your delivery and enjoyed your order. We can assure you that this is not a common occurrence and always aim to provide the best experience to our customers. We do apologise that this was not provided on your recent delivery and hope to give you a much better experience in the future. If you have any further enquiries, please do not hesitate to contact us at athome@thewrighbrothers.co.uk Kind regards, Wright Brothers Team

Posted 3 years ago

“We have ordered a few times from Wright Brothers and their fish is exceptional as is their service. We had a wobbly moment last week where I thought our fish would not be delivered on the day as promised but in the end someone from the restaurant went out of their to ensure it was delivered on time. Their fish and shellfish is extraordinary. Wright Bros gets 5* from us.”

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Posted 3 years ago

“Amazing beyond expectations! Use to be a regular to the restaurant so had high expectations going in but the quality and value were just on another level. When you order a luxury meal for two including oysters scallops and prawns you expect a couple or maybe half a dozen of each. We must have had 10 oysters, 6 scallops and then a massive box of prawns. Lobster was also a great size and the fish filets great value at low price. Already a started to recommend.”

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Posted 3 years ago

“Highly recommend Wright Brothers At Home as the whole process was so easy to complete, delivering superb quality products to my door quickly. 1) The webiste is easy to navigate and the instructions simple to follow - Ordering gets a Big Tick from me. 2) Delivery was very straight forward with a timed slot being advised on the day of delivery, products were well wrapped and chilled - Shipping and delivery gets a Big Tick. 3) Quality of the products I ordered was superb: - Carlingford Oysters were salty and sweet at the same time, jucy and lush. - Lobster was sweet and jucy, not over cooked. - Crab was sweet and crabby (I was however dissappointed that the shell was broken). - The Scallops were absolutely divine - All amazing quality - Tick And finally, I wil be ordering from Wright Brothers again and soon.”

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Posted 3 years ago

“The Brand gave us confidence to order and have done so several times now.”

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Posted 3 years ago

“I have used Wright Brothers before and we have enjoyed the fish. Last time, for the first time, the delivery was very late. Despite being advised to the contrary I did not receive a text message giving me the estimated delivery time for delivery and when it got to 18.30 I sent an email enquiring about my delivery. All was sorted as eventually somebody had to relieve the driver who had been delivering since 06.30 and because of traffic delays had not completed his deliveries by 18.30. I appreciate these things happen but in future if the situation arises again it would be useful to have received a message accordingly. Nevertheless, the fish tasted delicious and the items were in good condition.”

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Posted 3 years ago

“Great service, quality product, well packaged, reasonable prices. What's not to like?”

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Posted 3 years ago

“Ordered some fishy delicacies for the Easter holidays- what a treat!! First class seafood- well packaged and chilled and delivered on time. Succulent clams, amazing lobster and a stunning Salmon-en-croute. Cant wait to try the restaurants!!”

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Posted 3 years ago

“Great experience on the products fresh from the sea.”

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Posted 3 years ago

“Yet again fantastically fresh fish and seafood. Arrives in perfect condition and tastes amazing. Highly recommend.”

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Posted 3 years ago

“I’ve ordered twice now: first, hake, crab, smoked salmon and octopus, and second, oysters and turbot. Both orders were spot on: on time, correct, packaged well, arrived cold, and all with excellent communication. Excellent value too.”

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Posted 3 years ago

“Lovely product, delivered on time, very good customer service. Will definitely be ordering from Wright Brothers again and supporting a great British company! 👍”

Wright Brothers 5 star review on 7th April 2021

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Posted 3 years ago

“order arrived correctly,on time and delicious”

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Posted 3 years ago

“Brilliant service, fantastic fresh fish and sea food. Great packaging. Highly recommended.”

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Posted 3 years ago

“Quality of prawns were great. Just hated the plastic packaging. Why can’t we use something better? We need to be taking better care of our oceans or there will be nothing left but to eat plastic”

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Posted 3 years ago

Hi Tiffany, Thank you for your feedback. We are glad to hear that you enjoyed the product but completely understand your concerns on the packaging. We are fully aware about this and our team have been looking into sourcing a more environmentally friendly packaging. As the product is supplied in its packaging to keep it frozen and fresh, our team need to source a specific type of packaging that can sustain and protect the product throughout its delivery. Kindly please bear with us as we look into resolving this issue very soon. If you have any further enquiries, please do not hesitate to contact us at athome@thewrightbrothers.co.uk Kind regards, Wright Brothers Team

Posted 3 years ago

Wright Brothers is rated 4.7 based on 1,892 reviews