Book People Reviews

Name: Book People
Rating: 2.78

2.8 Rating 72 Reviews

44 %

of reviewers recommend Book People

Company Reviews

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2.8

Based on 72 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 5%
Customer Service
Communication Channels	Email, Telephone

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having received no books ordered 23/2 and not getting through on the phone, checked internet and find they went into administration last December. Still receiving emails about their sale and no refund for books. Been in touch with administrators by email and no answer from them. Next step Trading Standards Authority.”

Helpful Report

Posted 4 years ago

“Do not use this company. I ordered 15 February and money taken straight away but no books received. Order still showing pending. Receive regular emails with offers but obviously collecting money from customers but no books sent. This is fraud as taking money on false pretentions. Have contacted them by message and was told would be delivered within 4 weeks and here we are nearly 4 weeks and books still not despatched”

Helpful Report

Posted 4 years ago

“It is disgraceful you can still bombard us with emails daily when my order from 19th Feb has still not arrived. Take note customers DONT ORDER!”

Helpful Report

Posted 4 years ago

“Avoid the book people ordered on 10/2/20 items didn’t arrive so emailed after 7 days no reply, emailed a further 2 times no reply, called only to be on hold for over 30 mins when someone did answer they said they didn’t have the stock in the warehouse for my order so I asked for the order to be cancelled and for a refund which the man on the phone James said could take up to 3 days. Guess what still no refund and I’m still chasing them for it!!!!!! But they managed to send me a sale brochure through the post 🧐 AVOID THE BOOK PEOPLE”

Helpful Report

Posted 4 years ago

“I'd give zero stars if I could. I ordered books the 6/2/20, pretty much a month later and still no books. I've sent numerous emails, FB messages, tried calling. Am so angry that they've taken money when they aren't fulfilling what they've been paid to do. Wish I had stayed clear of them but I was happy with them last year. Wondering if there's any chance of getting money or at least my delivery when they are clearly hiding away. Now their telephone line isn't even working any more. Furious doesn't being to cover it.”

Helpful Report

Posted 4 years ago

“Ordered some books 19 Feb. Not dispatched, not replying emails, not answering the phone. No response.......”

Helpful Report

Posted 4 years ago

“Had ordered from book people before prior to christmas...slow delivery but everything turned up. This time..ordered on 17th February..no dispatch email. No reply to my emails. No delivery. Have since read that they are in administration...legally are the company allowed to take your money without fulfilling order? And like others have commented...sending emails of book offers !???”

Helpful Report

Posted 4 years ago

“AVOID! I made my order in November. It took a month to arrive, but two books were missing. I never saw them or my money back. Noone answers my e-mails and the PayPal did not help either. Definitely AVOID.”

Helpful Report

Posted 4 years ago

“No sign of my order that I ordered on the 17th February. It stated 7-10 days. Order says still pending!! Won't be ordering from here again!!”

Helpful Report

Posted 4 years ago

“Worst company ever. I'm waiting 18 days for delivery. Money taken immediately from my account and not sending order. Don't waist time and money.”

Helpful Report

Posted 4 years ago

“DO NOT BE FOOLED BY THEIR FLASH SALES .... no ORDERS ARE BEING FULFILLED THAT I CAN SEE ONLINE ... THEY ARE IN ADMINISTRATION SINCE DECEMBER LAST YEAR AND STILL TAKING PEOPLES MONEY ON FALSE PRETENCES ... THE ADMINISTRATORS AND THEIR COMPANIES SHOULD BE INVESTIGATED FOR ALLOWING THE WEBSITE TO KEEP TAKING PEOPLES ORDERS AND MONEY ... THEIR EMAIL DEPARTMENT NEEDS TO BE INVESTIGATED FOR FRAUD FOR CONTINUING TO SEND PEOPLE EMAILS OF OFFERS .... SOMETIMES 4 TO 5 TIMES A DAY ...”

Helpful Report

Posted 4 years ago

“I ordered one small CD but it was sent COVERED in plastic....and then put inside an ENORMOUS (A3-sized) box!! What a sad waste of resources to create all this unnecessary packaging. I strongly advise avoiding this company until it improves its environmental credentials. I certainly won’t be using them again.”

Helpful Report

Posted 4 years ago

“there taking money and not sending items there ripping people off no answer to emails no live chat no customer service this is fraud”

Helpful Report

Posted 4 years ago

“Money taken immediately from my account. No sign of my order.i am a pensioner.this is not on.if the company is having problems u should not be stealing money from people’s bank accounts knowing orders would not be fulfilled.”

Helpful Report

Posted 4 years ago

“Ordered 6 books and money was taken straight away but books never turned up. I’ve tried everything to contact the book people but had no luck. It’s ridiculous this website is still going it should be shut down”

Helpful Report

Posted 4 years ago

“scam, taking money and not sending order out or responding”

Helpful Report

Posted 4 years ago

“It's been 16 days since I ordered from The Book People and my order's status is still "pending" (aka, not distributed yet). I've reached out to them twice and have no received any response. I'm losing faith and not sure if i'll ever get these books. There is no order cancellation process as well. I'm truly disappointed. Don't waste your time and money!”

Helpful Report

Posted 4 years ago

“I ordered three books on 1 December. After a week I emailed asking where my order was, no reply, emailed again, no reply. I phoned customer service who asking where my order was and asked why no reply to my emails. Was told I may have sent two, but others have sent five. Asked where my order was, told in the warehouse and would receive before Xmas. Still no sign, so again phoned customer service who said I would need to speak to enquires, so he put me throug, the phone rang out. I phoned again and asked not to be out through to enquires as they were customer service. He totally ignored me and put me through again, phone rang out again. I have still not received my books and my order is still pending. As I ordered in 1 December this was plenty of time to send my grandsons books for his Xmas present. Absolutely shocking customer service, I have now resigned myself to the fact that i will not receive these before Xmas, if at all. I will definitely be making a formal complaint, although given past experience it will probably be ignored.”

Helpful Report

Posted 4 years ago

“I have used The Book People for a couple of years, and as I live not too far from their warehouse, delivery has always been very fast and reliable, and I would have recommended them to anyone. There was a slight hitch last Christmas when one of the books I had ordered was out of stock. Even though it was not going to arrive in time for Christmas, when they contacted me, I said I was happy to wait for it to come in again, but in the end they refunded my money anyway, which seemed reasonable, as I don't know enough about the workings of the book trade to think otherwise. This year, however it is a different story. I ordered some books on 15th Dec, and, as I have now just discovered, my card was debited immediately. However when I look at my order status on the TBP website, 4 days later, my order is still described as Pending. On the 17th I was shocked to hear that the company has gone into administration, but reassured by their declared intention to fulfil all orders by Christmas. I have tried phoning, but I suspect there in no-one there manning the phones. I have sent an email, in which I even offered to go and collect the books from the warehouse, which would have saved them some money, but have had no reply. Is anyone out there having the same experience, or does anyone know what is going on?”

Helpful Report

Posted 4 years ago

“My order was tracked and arrived on time but one book missing sent 2messages via there Web sight no answer from them still not had a reply 2weeks later never again would I deal with them so ignorant not to reply at least”

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Posted 5 years ago

Book People is rated 2.8 based on 72 reviews