“The Dirt laundry liquid is awesome! No more supermarket rubbish for our clothes. Our son is a motor mechanic and his workclothes get filthy. Dirt gets it all out and smells wonderful. Hooked! Love being able to send the refills back for reuse!”
“Love love love everything about this company. I’ve been using for two years and would never consider anything else! Amazing washes every time. I recommend Dirt to anyone who will listen, and my sensitive skin friends love it too.”
“The detergent works wonderfully! Gentle scent as well.
Love the packaging or lack of it!
Service is quick from time of ordering online to delivery!
I appreciate my friend telling me about your product! 😊”
Hi Maddison,
We're so sorry to hear about your experience.
Was there anything particular you did not love about the detergent? We often do not receive this feedback, so any information is appreciated.
As for the service, we are devastated to hear this! I can see your bottle had been smashed and we offered you a free empty bottle with your next order, is that correct?
We are of course happy to arrange this, so if this is something we can do, please just let me know.
We're so sorry for your experience Maddison, we would love to rectify this for you.
Take care,
Tessa
“I've been using the original Dirt for a couple of years now and it does a good job. I do find it leaves my clothes a bit crunchy. I'm committed to using the product though because of their social impact and values. Great to see them come out with a soft wash option, which works really well.”
“The only issue I have with the product is its capacity to fizz during the QLD summer months. I have it stored in the laundry cupboard in the dark. I either have to relieve the canister pressure every few days by unscrewing the pump or leave it unscrewed which is not ideal. If I don't the internal pressure buildup causes a leakage out the spout. It's almost like it's fermenting or something. The product itself works great it jst seems to be a bit unstable in warmer temps.”
Hey Brad,
It sounds like your aluminium bottle has been damaged and we would love to replace this for you. I have just sent you an email to confirm your best address to send this to.
We have just released a code called BOTTLEPLEASE that can be added to an order or subscription plan that will let us know to add in a free laundry detergent dispenser bottle with your next order.
Thank you so much for bringing this to our attention and cannot wait for you to our glass bottles :)
“The packaging, delivery and service was great but the product did not suit my needs. After a couple of items different items with different stains came out with stains still in place, I was advised the detergent performs best at 40 degrees (warm wash). I also prefer a perfume/scent to my detergent so clothes come out "smelling clean". The very mild scent of the detergent is diluted in the wash and clothes come out without any scent, this may be great for sensitive people but may not suit others.”
“I love Dirt!! Love the reduction in packaging, easy home delivery and clean clothes (even with a 5 year old and 5 month old). Unfortunately our glass bottle broke with only a very small bump - I knocked it over while reaching into the cupboard (apparently I shouldn't hold the baby and do the laundry at the same time!). I did hope the bottle would be more durable than this.”
