Hey Paige, thanks so much for your feedback. Was it the Original or Advanced Wash that you've been using? Our Original detergent is specifically designed to leave no perceptible scent residue on clothes after washing for people that prefer a low to no fragrance. It might be worth trying the Advanced Wash if you haven't yet already as it has a stronger scent residue on clothes after washing 😊
“The stain remover hasn't worked for us. Every mark we've tried it on hasn't vanished like the promo video. Everything has still needed washing to remove the mark. Love the idea. Love the service. Had hoped for more.”
Hey Caitlin,
So sorry to hear you haven't had much luck with our Stain Remover; it really depends on what kind of stain you are trying to tackle. Our Stain Remover is oxygen bleach based, so it works it's magic best on dye stains. Think berries, wine, coffee, tea etc.
It won't do much in the way of protein/oil based stains, like sweat, blood, food etc. This can be best tackled with our Powder Booster, or by spot treating with laundry detergent.
Regardless, we can totally understand the disappointment of expecting something and it not living up to the expectation, and we're so sorry this was your experience. We have a 100% satisfaction guarantee, so if you would like to return the product for a full refund, we would be more than happy to facilitate.
Just shoot us an email at contact@thedirtcompany.com.au and we'll help you out.
So sorry again, and thank you for being so understanding ❤️
“I love the products but I find the subscription tricky as Dirt do not give you the option to delay an order by sending out a notification like most other subscription companies do. I now have so many products under my laundry shelf. Dirt, please give reminders for upcoming deliveries so we have the option to change our delivery date.”
“My first order was awesome arrived very quickly, my second order I am still waiting for, ordered on the 18th, not so good. I won’t be ordering again until fully organized in NZ. Coming out of Australia is a nightmare”
“Love the bulk packs of liquid which I decant into an old container (plastic, I know, but I reuse and reuse).
Luke warm about the return envelope with every third purchase of bulk pack - challenge to squeeze three of these big guys into the envelope.
Don't love the glass dispenser full of liquid - straight out of the delivery box, placed on laundry bench, picked up to dispense into machine, fell apart in my hand - yes glass broke- I'm guessing had a bit of a rough delivery journey. (I've been using the stain removed one for a while - ok).”
Hi Rebecca,
Thank you so much for taking the time to leave us a review, we really appreciate this.
We're so sorry to hear about Dirt's performance with muddy clothes. There's a few tricks to maximise Dirt’s performance that I thought I would share with you in case they helped.
- It is best to soak soiled clothes like gym wear or soiled clothing for about half an hour before putting them in the wash.
- Dirt actually works best at 40 degrees as this is the optimal temperature to activate the cleaning ingredients, i.e.. surfactants and enzymes. We would recommend this temperature, or higher, for very soiled clothes, where possible.
- Make sure your machine is clean. Often, damp like smells are hosted in the machine, not the clothes or the detergent. If you're using detergents that have synthetic smells, you won't notice how large the buildup is until you switch to natural scents (which don't mask bad odours like synthetic smells, they just add nice odours to the mix).
We really hope this helps, and please do let us know if not and we can trouble shoot this with you.
Thank you again for the review.
Have a lovely day,
Tessa
“The packaging, delivery and service was great but the product did not suit my needs. After a couple of items different items with different stains came out with stains still in place, I was advised the detergent performs best at 40 degrees (warm wash). I also prefer a perfume/scent to my detergent so clothes come out "smelling clean". The very mild scent of the detergent is diluted in the wash and clothes come out without any scent, this may be great for sensitive people but may not suit others.”
“My partner plays sport and I'm finding his things are coming out of the wash still stinky. I've found a solution which is to use more than the recommended dose and add eucalyptus oil. I think the detergent would benefit from an added natural scent. Love the minimal packaging though and the fact that you can return the pouches for reuse. Would recommend based on this. Re. Delivery I am still waiting for an order I placed weeks ago but I think there was an error with the address and it was sent back. I've just emailed and imagine it will be sorted soon.”
