THE FIFTH COLLECTION Reviews

Name: THE FIFTH COLLECTION
Address: 1, Syed Alwi Road, 06-03 Song Lin Building, Singapore, Singapore
Rating: 4.76

4.8 Rating 818 Reviews

95 %

of reviewers recommend THE FIFTH COLLECTION

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Whatsapp (+65) 6221 8526

Email:

wecare@thefifthcollection.com

Location:

1, Syed Alwi Road,
06-03 Song Lin Building,
Singapore
Singapore
207628

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THE FIFTH COLLECTION 5 star review on 27th October 2022

Naomi

THE FIFTH COLLECTION 5 star review on 15th October 2020

Carissa

THE FIFTH COLLECTION 5 star review on 27th June 2020

Kimberly

Anonymous

Anonymous // 01/01/2019

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“Hassle free and trustworthy partner for my sales and purchases. Impeccable service always.”

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Posted 6 years ago

“Fantastic staff: more than helpful, more than nice, more than professional. Overall a super great experience!”

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Posted 6 years ago

Thank you Mathilde! We're so happy you like the service we provide. It is important to us that all our clients - sellers and shoppers - get a luxury experience. (: Looking forward to offering you even more in future!

Posted 6 years ago

“Amazing store that I always go back to”

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Posted 6 years ago

Dear Ye Yin, thank you for your positive review and for also shopping with us. We're all about quality curation and we're glad that you enjoy our selection and prices. You've scored some great pieces on the site, and we're definitely looking forward to offering you even more in future!

Posted 6 years ago

“I’ve been both selling and buying with the Fifth Collection since they opened and I must say both types of experiences are always impeccable! On the buying end, the customer service is brilliant - friendly and responsive. Their attention to detail and packaging are really top-notch. Items are as described or even better, which is always a nice surprise as a buyer. Also, and most importantly, they consists if true industry professionals and are the only vintage/ preloved purveyors that guarantee authenticity in Spore and actually back it up with a series of checks that are both systematic (entrupy) and qualitative (based on their experience). All this allow one to purchase big ticket items like birkins and kellys and jewellery with peace of mind! As a seller, I’ve always been happy with the care they take with my items. No worries about having customers return items and damaging them! I highly recommend the 5th Collection! Especially if youre new to the world of vintage/ preloved - they’ll usher you in with a brilliant start to an incredible fashion journey. I’ve also got to give a big thanks to their curator, Angie! She has helped me with all my purchases and sales and has advised me countless times on items I’m considering and even how to care for your bags. Always a pleasure to chat with her - wiser than the wisest of your bag-loving friends.”

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Posted 6 years ago

Hi Charlene, thank you for your kind review, and we're so glad to hear that you're happy with our service. We do try our very best to go above and beyond so that collectors, much like yourself, can have the luxury experience without even leaving the comfort of their homes - returns and refunds included! We really appreciate the trust you've given us as well as the support! PS: Angie sends her love! (:

Posted 6 years ago

“Tasteful curation and lovely staff. Had a problem fitting into one of the dresses I ordered, and returning it was a breeze. I also like the detailed descriptions of the products you sell, even including small defects which I never would have noticed myself! Would definitely buy again!”

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Posted 6 years ago

Thank you for your lovely review, glad you you are enjoying the curation and service and that you have taken advantage of our easy returns process - our philosophy has always been: your complete satisfaction of your money cheerfully refunded!

Posted 5 years ago

“I have always been looking for treasures on 2nd hand markets and have now been buying and selling on TFC since 2015. The team provides an excellent, warm, personalised customer service and the concept is great!”

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Posted 6 years ago

Thank you for being a friend of THE FIFTH COLLECTION and for always shopping with us. We're so happy to see you scoring some fabulous secondhand and luxury vintage pieces on the site! As for the downward price trend, we try our best to balance the demands of our collectors and the expectations of the sellers. It's about democratising and shopping luxury in a more intelligent way.

Posted 6 years ago

“Perfectly curated with a real eye for luxury vintage , great prices and impeccable customer service .”

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Posted 6 years ago

Thank you so much for the vote of confidence and the continuous support, Malissa! We always strive to provide our collectors, much like yourself, the best service and the most curated collection of luxury pieces.

Posted 6 years ago

“Good collection of brandeds”

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Posted 6 years ago

“I like your prompt personalise service. Always great to be talking to the same customer service assistants. Everyone excellent. However, in this price competitive and sensitive industry, i feel that more publicity in terms of promo code for your customers are necessary to move your inventory and help your buyers to offload their items so they can come back to your site to spend more. I hope you can do more interms of listing more items per day at different hours, increase site traffic per day, maximising your current website platform (i feel your site under utilise due to limited number of item list per day, maybe revamp the presentation on the site to show more items per click). The speed from receiving consign items to listing which takes 1-2 months to list an item is just way too long. People will love to consign with a reputable site but if it means long days of inventory they will go to instagram resellers who can list within the same day and sell fastee. Ultimately if you can list quicker and increase number of new arrivals per days it helps cashflow on both sides. Thank you and all the best ! =)”

Helpful Report

Posted 6 years ago

Dear Li S, thank you for your review! We're very pleased that you find our personal service and fulfilment excellent. We are continually working on increasing the volume and shortening the cycle of merchandise on the site, on the condition that it preserves the fair balance between buyers and sellers and that we can maintain the quality of service on which our reputation is built. More promotions are not the solution since it is essentially subsidising sales at the expense of sellers in the short run and at the expense of the level of service we can offer in the long run. Instead, we work hard to offer the best possible value including pricing that our customers can trust is always fair and that they know won't be on promo tomorrow, products that are guaranteed authentic and that they can return for a full refund no matter what, and excellent customer service that they can rely on for everything else. We do make a few exceptions a year for special promos, and we have two sales a year which are published and available to everyone equally. As far as listings are concerned, we are overwhelmed by demand from sellers that want their items in the best possible hands, but we are working to improve on this front and bring you more and more of the new arrivals that you love!

Posted 6 years ago

“Excellent service all round.”

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Posted 6 years ago

Thank you for your kind review, Olivia! We pride ourselves on our personal service and we're thankful for your recognition.

Posted 6 years ago

“Always found great deals at Fifth Collection and what more at reasonable prices too ! I love their assortment of pieces which include luxury brands,contemporary brands and sometimes even unbranded.I like the fact that there aren’t way too many items in their site but just enough. I have purcahsed some fantastic collector worthy pieces which are keepers. The description of any item on their site is bang on. I have always been able to make an appointment to view the items I am interested in,before purchasing them. The entire team is very friendly and I really love their service every time I visit their place! On many occasions,to my delight I have found the pieces to be even better in person than I expected! I will definitely be back for more in the future too. 😊”

Helpful Report

Posted 6 years ago

Hi there and thank you for your kind review! The description "impeccable service" warms our hearts :) We put a lot of effort into customer service and I'm glad you're satisfied. As for descriptions, we always want our products to surprise our customers on the upside when they buy. Allowing offers or bids to be made on products, however, is more problematic; among many things, some sites offer this and it ranks among the top complaints of sellers who constantly field non-binding offers that disappear once accepted. More fundamentally, it goes against our core promise of fairness and transparency: we do in-depth research on pricing so the buyer and the seller don't have to, confident in the knowledge that the price at which they bought and sold will always be fair (and always amazingly good value). Hope that makes sense!

Posted 6 years ago

“Very professional and always on time”

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Posted 6 years ago

Hi there, thank you for your review! We put a strong emphasis on curation to make sure that we only sell the highest quality authentic secondhand luxury items and that won't change! We approach vintage pieces as an integral part of that (and sometime very valuable too) as long as they are in good condition and are relevant to the modern wardrobe.

Posted 6 years ago

“Great! Reliable and smooth transaction. Good photo quality, description and delivery.”

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Posted 6 years ago

Dear Jane, thank you so much for your kind comments. We believe in complete transparency and therefore provide very high quality pictures on the site with a powerful zoom function and we take the time to write detailed descriptions of each item covering even the most minor flaw. We're pleased that this and our focus on reliable delivery is appreciated!

Posted 6 years ago

“Worry-free shopping, as TFC uses authentication technology, which gives a real peace of mind when buying preloved 👍”

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Posted 6 years ago

Hi Zhi Jia, thanks for taking the time to review us and we're glad you value our market leading authentication technology and the 7 day return moneyback guarantee. I wanted to clarify our return policy as I think there's been a misunderstanding - you really do have 7 days to decide to return an item. Our policy is only that you notify us within 7 days of delivery that you would like to return an item. The returned item can arrive back in our offices after the 7 days as long as we receive the notification before. This has always been our policy. I hope that this explanation was helpful and comes as a happy surprise!

Posted 6 years ago

“Great website and curated products”

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Posted 6 years ago

Dear Christophe, thank you for your positive review, and glad you like our curation. We are always looking for ways to keep our busy customers informed of items that may be of interest while without overwhelming them, we will work on solutions to this!

Posted 6 years ago

“Great internet store, stocking well priced branded items!”

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Posted 6 years ago

Dear Clare, thank you for your positive words. We're all about quality curation and we're glad that you enjoy our selection and prices. Looking forward to offering you even more in future!

Posted 6 years ago

“Amazing customer service and items.”

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Posted 6 years ago

Hi Ellen, thank you for your kind review! We strive to provide outstanding customer service and we're glad that our customers notice. Don't worry, we will never change our free shipping (and return shipping) policy!

Posted 6 years ago

“Clear presentation, great curation, just that market outreach isn't there yet.”

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Posted 6 years ago

THE FIFTH COLLECTION is rated 4.8 based on 818 reviews