THE FIFTH COLLECTION Reviews

Name: THE FIFTH COLLECTION
Address: 1, Syed Alwi Road, 06-03 Song Lin Building, Singapore, Singapore
Rating: 4.76

4.8 Rating 818 Reviews

95 %

of reviewers recommend THE FIFTH COLLECTION

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Whatsapp (+65) 6221 8526

Email:

wecare@thefifthcollection.com

Location:

1, Syed Alwi Road,
06-03 Song Lin Building,
Singapore
Singapore
207628

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THE FIFTH COLLECTION 5 star review on 27th October 2022

Naomi

THE FIFTH COLLECTION 5 star review on 15th October 2020

Carissa

THE FIFTH COLLECTION 5 star review on 27th June 2020

Kimberly

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bag was in perfect condition, shipping was so fast, thankyou”

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Posted 2 years ago

Hi Krisztina, thank you for sharing your experience shopping with us! Hope to see you back on the site.

Posted 2 years ago

“Fabulous service as always”

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Posted 2 years ago

Hi Yi, thank you for your continued support!

Posted 2 years ago

“excellent service”

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Posted 2 years ago

Dear Andrew, thank you for leaving us a this good review!

Posted 2 years ago

“Everything I have bought from The Fifth has been amazing. Prompt communication. Really fast delivery. Exceptional packaging of items and just all round such great value. Highly recommend.”

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Posted 2 years ago

Hi there, thank you for taking the time to leave us a review and sharing your experience shopping with us! Hope to see you back on the site, soon!

Posted 2 years ago

“Love Love love my new( for me) shoes. Great communication and speedy delivery. A returning customer- you always deliver!”

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Posted 2 years ago

Hi, Sorana! Thank you for the kind words and your feedback. We really appreciate you taking the time to share your shopping experience with us! Looking forward to having you back on the site!

Posted 2 years ago

“Impressive: Personalised and considerate service. The bag arrived in mint condition. Highly recommended.”

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Posted 2 years ago

Hi Audrey, thank you for taking the time to leave us feedback and sharing your experience shopping with us! 😊

Posted 2 years ago

“Always very prompt service! very happy with Fofth collection”

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Posted 2 years ago

Thank you, Esther!

Posted 2 years ago

“This is my 2nd time buying here and I couldn't be happier. Great customer service, fast shipping.”

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Posted 2 years ago

Thank you, Kate! 😊

Posted 2 years ago

“I was very impressed by the service. Shipping was fast. Selection is lovely. I love my purchase.”

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Posted 2 years ago

Really appreciate you sharing your experience shopping with us, Tylesa!

Posted 2 years ago

“Love everything I bought from The Fifith Collection! All items came as per description. Am a happy buyer!”

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Posted 2 years ago

Dear Minday, thank you for this great review!

Posted 2 years ago

“Never disappoints! Always great customer service and goods received are as described. My trusted site. Thank you Team!”

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Posted 2 years ago

thank you!

Posted 2 years ago

“Good and trusted company.”

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Posted 2 years ago

Hi there, thank you for taking the time to leave us a review! Happy to know we've gained your continued trust and support. (:

Posted 2 years ago

“Always very happy with my purchases! Service is excellent”

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Posted 2 years ago

Thank you Veronique for your continued support!

Posted 2 years ago

“Good customer service and prompt responses in live chat. Reasonable delivery timeline.”

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Posted 2 years ago

Hi there, thank you for taking the time to leave us a review! We try to be as specific as we can with the flaws and imperfections in the description of the details. Nonetheless, we appreciate the feedback - We also provide more photos and answer any questions you may have via the chat! (:

Posted 2 years ago

“Love the product that The Fifth Collection brings in! The item received is as stated on their web.”

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Posted 2 years ago

Thank you Louise! (:

Posted 2 years ago

“Horrible seller. Sold high priced bag. Prior to puchasing bag checked shipping methodology clearly listed on site as DHL and Fedex, see photo. After purchase no communication for weeks, then when queried and requested a tracking number, seller requested all sorts of violating personal information -- passport, social security number etc none of which Fedex or DHL require as they handle internally. Made all sorts of excuses why they had not shipped the bag, did not honor terms advertised on website, when confronted about why this had not been shipped via DHL disappeared and ghosted buyer. Called number on site and it rang and rang, no answer. Very strange customer service, and complete lack of care or conscience about what they advertised then failed to deliver. I was left wondering if they were trying to avoid tracking sales for tax or there was some other reason, but given they advertised DHL and Fedex on their site none of their actions made sense to an outside third party. Opinion is do not waste your time, something is off with this Company. See Trust Pilot reviews as well, wish I had looked at them prior to taking time and effort to give my business to this Company.”

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Posted 2 years ago

As much as we always regret any negative experience with our service and welcome honest reviews even when they are not favourable, almost everything in your review is demonstrably false and intended maliciously. Here are the facts: “Sold high-priced bag” Possibly the only true statement in your review, you purchased an extremely high-value branded item on our site, a rare USD 25,000 Chanel bag. As a first-time customer with no purchase history attempting to buy such a valuable item at a time when online fraud has increased dramatically, we take maximum precautions to make sure the buyer is legitimate. We use sophisticated fraud-detection software on our site and your payment received the highest possible risk score, indicating objective concerns with your purchase behaviour on-site, payment information and/or purchase history with the payment platforms. “After purchase no communication for weeks” You ordered on July 31, 2022 at 3:06 AM Singapore time (a Sunday). We immediately sent you an order confirmation email and followed up with a personal email from one of our managers on Tue Aug 2, 2022 at 7:21 AM Singapore time. This would have been Mon Aug 1 in California, where you are based, and was received by you on the first working day after your order was placed. You replied to that email, so there is no question that you received it. The total time from the original order date until we cancelled your order and refunded you in full was only 12 days in total with multiple emails back and forth (more on that below), so the claim that there was “no communication for weeks” is completely false. “checked shipping methodology clearly listed on site as DHL and Fedex” Although DHL is our partner on nearly all of our international shipments, for extremely high value items, we work with one of the region’s leading high-value shippers, Malca-Amit. Malca-Amit specializes in diamonds, jewellery, precious metals and art and they are used by many, if not all, of the global luxury goods brands in the region. We use Malca-Amit because it is one of the few services that hand deliver door-to-door and verify the receiver’s ID before delivery. Verifying the customer’s identity is for your protection if you are a legitimate buyer, but it’s also an important part of preventing cross-border fraud and protecting ourselves, which as we explained above, was a significant concern in your case. Malca-Amit is fully trackable and costs us substantially more, but it is free to you as we bear the cost entirely. Despite the many spurious arguments you made, there is really no reason to object to using Malca-Amit unless you do not want your identity verified at delivery. “then when queried and requested a tracking number, seller requested all sorts of violating personal information” You did not query us, we proactively requested the information in the first email from our manager. In particular, we asked you to fill out a short customs form for Malca-Amit authorizing them to handle the US customs procedures for your purchase. This form requires your Tax Identification Number (a US customs requirement on high-value items) which for US individuals is your social security number. When you objected, we told you that you could send this information directly to Malca-Amit if you preferred, but that we could not proceed without it since it is a US customs requirement. “when confronted about why this had not been shipped via DHL disappeared and ghosted buyer.” This is also not true. We sent you emails on Aug 2, Aug 4, Aug 7, Aug 9, Aug 10 and Aug 11. On Aug 9 we emailed to suggest a phone call to discuss and try to clear up any confusion about our requests and the shipper; despite read confirmation of our email, you did not reply. We tried to call you later anyway, calling the number you provided 4 times on Aug 9 California time between 5pm and 6pm your time, but no answer. We emailed right after (also no answer) and again on Aug 11 to follow up, and ultimately we cancelled your order and refunded you in full on Aug 12. The claim that we “disappeared and ghosted buyer” is completely false. “Called number on site and it rang and rang, no answer.” You called our office at 2AM Singapore time and seem surprised there was no answer. This is particularly strange since the person you claim to be did (in your words) “considerable business in Asia including Singapore” and once ran a business in the region, so you would likely be more aware of the time difference. This gave us further reason to doubt. “Very strange customer service, and complete lack of care” Readers of this review will have to make up their own minds based on the more than 700 positive verified reviews that we automatically invite every single customer of ours to submit (including you). We can confidently say we were nothing but courteous and polite in our exchanges with you, and that we went out of our way to communicate and explain everything and answer any questions. But the fact that you immediately reacted so negatively to a service verifying your ID at delivery, that your email responses had false claims in them and were often irrational, and that we were not able to reach you by phone all compounded our original concerns and led us to cancel your order on suspicion of fraud. This false and intentionally malicious review coming after you had already been refunded in full serves to confirm that we were right.

Posted 2 years ago

“Excellent service! My package arrived way quicker than I expected too”

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Posted 2 years ago

Dear Ava, thank you for this!

Posted 2 years ago

“Great customer service”

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Posted 2 years ago

Thank you Samantha!

Posted 2 years ago

“Quite impressed with the quality, packing and fast delivery”

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Posted 2 years ago

Hi there! thank you for leaving us your review!

Posted 2 years ago

“I've bought several items and I'm satisfied with them. the descriptions fit the physical look of the items.”

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Posted 2 years ago

Hi there! thank you for taking the time to leave a review on your experience shopping with THE FIFTH COLLECTION. This really made our day! (:

Posted 2 years ago

THE FIFTH COLLECTION is rated 4.8 based on 818 reviews