The Koin Club Reviews

Name: The Koin Club
Rating: 1.78

1.8 Rating 158 Reviews

18 %

of reviewers recommend The Koin Club

Company Reviews

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Metrics

1.8

Based on 158 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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The Koin Club 1 star review on 28th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received my coin order number 2221 and the tracking number doesn't work at all”

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Posted 2 years ago

“Waste of time, been waiting 5 weeks, try to contact them " more chance of speaking to the pope. Absolute con merchants”

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Posted 2 years ago

“Try and return something, good luck! I bought damaged coins returned them with full postal tracking signed for delivery and they say they haven't received. A joke!!”

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Posted 2 years ago

“Like westminster they sell coins they don't have is it legal ? keep away from buying any mystery boxes etc I bought 2 and all the coins where the same apart from 1 and customer services is terrible lately you can't ring anymore? Why ? You can send as many emails as you want you won't get any response at all I've asked 7 questions recently orders subscriptions etc not 1 of the questions has been answered you should be ashamed of yourselves and recently I tried subscribing to another coin set but when tried according to these my address is wrong the address where you sent my previous orders cause that's where I live doughnuts don't bother with any querys you will just be ignored and there phone isn't available anymore who knows I bet there excuse isn't even a valid excuse to why plenty of red flags associated with this site at present why do I want to upload photos I've recently to 6 screenshots and not 1 of the queries have been answered so don't waste your time”

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Posted 2 years ago

“Horrible company, I ordered 4 Brady coins which they said were in pre-order. I contacted them the following day for the delivery date. I got a email stating their team could not get the coins and issued a refund. False advertising They didn't even want to compensate me for the inconvenience.”

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Posted 2 years ago

“Avoid at all costs. They depend on the public's lack of knowledge about Roman coins. How can they have the audacity to charge over £300 for ten almost no value coins. Roman coins are not rare. You can buy rubbish Roman coins Like this for next to nothing. How can they have positive reviews and still be selling junk like this😬”

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Posted 2 years ago

“Had my first order today. Thought I ordered full collection but it wasn't 😂 it also took a month to be delivered, but these 2 problems where my own fault for not reading the blueprint. I ordered items that where out of stock. Iv made about 12 orders in the last month with koin club and received every item, even if I did get my first order last, I'm very happy with what I received and had no problem with customer support unless it was the weekend.”

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Posted 3 years ago

“Most of these coins can be purchased at coin fairs for a 3rd Of the price or go to reputable dealers.”

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Posted 3 years ago

“I have sorted out my problem with koin club and l will be buying coins again from them and had a nice chat with them and had it explained to me about the lack of staff thanks for your help and support and guidance over the matter”

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Posted 3 years ago

“Thay are useless not answering the phones i will never by from them again”

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Posted 3 years ago

“The website is not clear at all that when you buy you are authorising and setting up a subscription, the website is also buggy and you can only cancel via telephone, all stinks of a dodgy company in my opinion”

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Posted 3 years ago

“Just talked to Jo who was extremely helpful and was surprised by what stamps and coins they had”

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Posted 3 years ago

“Avoid they take money out as they please..if you subscribe to something there should be a direct debit payment dat and it should stay on that date yet so far they are taking payment out any dates they choose”

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Posted 3 years ago

“No slaming them down but when they sell 0.5g of 24k gold for £99 +£5 post when only worth £33 at gold prices and a set off 12 so you pay £1248 but they are only worth £396 wow they know how to rip you off”

The Koin Club 1 star review on 12th June 2021

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Posted 3 years ago

“Still waiting for delivery 1 month after order and payment. If I had known this I would have ordered from elsewhere.”

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Posted 3 years ago

“Have ordered several times from Koinclub and never had any issues. Am confused by the negative comments.”

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Posted 3 years ago

“A pile of junk. Grossly overpriced tat. At least Dick Turpin wore a mask.”

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Posted 3 years ago

“Avoid this company, money taken from my account for offer coins, no email confirmation receipt and no coins delivered. Still waiting for Koin Club to respond!”

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Posted 3 years ago

“Ordered a Stormtrooper coin. Got Storm from Xmen. Complained, told to return it via the fee post link. Sent via recorded delivery at own expense. They disputed receiving it in their warehouse despite me having the proof. Spoke to a staff member, advised correct coin would be sent. That came, was spelt "Stormtroopep" not stormtrooper.... Complained again, advised 3rd coin would be sent free of charge. That came.... Was Storm from the Xmen... Complained a 3rd time, told a full refund would be issued in 5 working days. Been 2 weeks now and nothing. I wouldn't use this company again even if I were paid to do so.”

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Posted 4 years ago

“I ordered about a month ago for my mother in law and still haven't received my coin. suddenly the design is "on back order" with no context to what that actually means. i only paid £4 so luckily i wasnt scammed out of alot of money, but seriously stay away”

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Posted 4 years ago

The Koin Club is rated 1.8 based on 158 reviews