The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,134 Reviews

9 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,134 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how The Range made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Karima at your Kidderminster store gave us exceptional service today,this together with politeness and a great attitude made it a pleasure to shop at the range today.”

Helpful Report

Posted 6 years ago

“with my daughter on wednesday 14/11/18 who had to go to nottingham 'the range' to pick up some lamp shades for a nightclub in grantham.she had previousley rang the manager and was assured they had 10 in stock,and that they would be waiting for her,however was a different story when we got there.The member of staff we consulted was insistent they knew nothing about it,furthermore she told us they had 4 on the shop floor and we could either wait or come back another day for the rest,as they were in the warehouse and difficult to get to.!..my daughter pointed out we had made a special journey,and wouldnt be coming back..its only when we asked to see the manager that lo and behold they appeared.!!..on our way with the 10 lightshades promised,they werent cheap,@ ￡200 plus id have thought theyd have been waiting for us,withot having to go through that experience.!!...dont do store transfers,obviousley customer service doesnt exist anymore..in my day as a retail manager.this would never have happened..invest in getting good customer service 'the range' you are letting youre customers down.”

Helpful Report

Posted 6 years ago

“Really helpful staff. Didn't have the product I wanted so a lovely lady told me to use there click and collect service.”

Helpful Report

Posted 6 years ago

“Hi I cant seem to find any information on delivery return costs for furniture i received on Thursday and wasnt left with an invoice/ delivery note or receipt after signing for my products on Thursday. I am not finding store helpful as they say i ordered online and made me feel like im not a range customer as i ordered online. cant seem to find advice on how much it would cost to arrange return of my large items. Please can someone help me with this as i didnt get any confirmations of my delivery and when i previously emailed hello@therange.co.uk ...i never received a response and had to chase this up by phone. My order Number details are: Order Date: 24th Oct 2018 Order Number: W8535151 Kind Regards Christina”

Helpful Report

Posted 6 years ago

“I recently took my elderly mother in law (80 Year old) and auntie (84 years old and disabled) to the Range store in Blackburn. We spent quite a few hours shopping due to mobility issues and had to stop for refreshments in the in house cafe for a rest period for our elderly family members. Two days later we received a parking fine advising that we had stayed over the allotted 2.5hrs parking time. Surely the fact that was was parked in a disabled parking space, the fact that I was with mobility restricted people, that we spent time in the onsite cafe and that we never left the site/shop at any time should waiver the 2.5hrs parking allowance. I am absolutely disgusted with this and neither myself or my family members will visit this or any other Range stores in the future.”

Helpful Report

Posted 6 years ago

“We have been trying to obtain a Christmas lamp and wreath on display at most north west range store but when we came to purchase one we were told they were out of stock everywhere yet they are clearly on display with a price of £49.99.We even tried ordering online and got the same out of stock reply”

Helpful Report

Posted 6 years ago

“Awful staff at the customer service desk at The Range, Folkestone. Very unhelpful and couldn’t care less attitude. I was left standing there for a long time before even being acknowledged, and then when I was, they were more interested in talking to other colleagues.”

Helpful Report

Posted 6 years ago

“The Staff were excellent ,but the communication between the shop and head office are very poor.. I rang Hq and they were very damn rude......they need to do a peoples course discussing.....”

Helpful Report

Posted 6 years ago

“Torquay range. Products are either not labelled at all or have the wrong price on tickets for items , when you get to the tills the items are a different price to whats stated on shelf tickets .its happening all the time .you always have to check your till receipts. Will have to shop elsewhere if it continues.”

Helpful Report

Posted 6 years ago

“Storm Callum had caused a lot of flooding in Carmarthen so was pleased to find the store open and wonderfully stocked. A big thankyou to Alex at the checkout who was courteous and very helpful with the packing , we had purchased a lot of goods. Keep up the good work.”

Helpful Report

Posted 6 years ago

“Loads of choice had my 10 years old granddaughter with me who loved the experience and got lots of quirky things, The staff were very friendly and help full Amy who served us in the Darlington store was very pleasant so thankyou for a good shopping experience will definitely use The Range again”

Helpful Report

Posted 6 years ago

“Went to store in Gloucester on Sunday....staff extremely rude and unhelpful.....have put feedback on line...but no response”

Helpful Report

Posted 6 years ago

“Ordered because they offered Saturday delivery and paid the extra. Got text from DHL saying it would be delivered Monday. The muppets at Range had apparently printed wrong label. Was a gift and stuff for a weekend project. Had to cancel whole order and wait 7 days for a refund, plus go out to source alternatives. First and last time I've shopped on their website.”

Helpful Report

Posted 6 years ago

“General shop comment: I asked if I could have some packaging they was throwing out to put inside a parcel I was sending as extra protection. It was Screwed up ready to throw away. Was informed boxes and packaging etc.. customers are not allowed to take Management rule. A memember of staff said because they sell boxes and bubble wrap!!! In a day and age of recycling find this very strange. Most shops are happy for you to take boxes saves them having to get rid of them and for us to be able to use boxes and packaging again should be a good thing. Obviously The Range have different ideas in this 😡”

Helpful Report

Posted 6 years ago

“Brought a bed 3 weeks ago and when husband went to get in the bed fell apart dropping him out of the bed on the floor. He has a slipped disc and is now in agony. The range won't help. Will be reporting to trading standards.”

Helpful Report

Posted 6 years ago

“Good morning, I would like to put a message out to Harlow range we visited on Saturday we were greeted by a young lady on customer service who was outstanding on her service. I visited with my disabled husband We had a laugh about Halloween Christmas fireworks . She even went her way to help us to find things . If I am right Her was reshma I would be visiting the Harlow store because of her service and it was outstanding visiting the Harlow range i’ve been in all different ranges but this Harlow store range stands out on the service and on the floor helpers. Me and my husband are very Happy with the service . To the manager and Harlow store you have a outstanding customer service young lady who dropped her bits and came and said hello and a warm welcome. Well done reshma. My name is Amanda and Scott”

Helpful Report

Posted 6 years ago

“Lots of products.Some of them in chaotic state,missing prices,unclare labels”

Helpful Report

Posted 6 years ago

“Prompt delivery but worst wait time ever for customer service in response to my complaint. Still mot resolved and this delay is purely down to the time it takes for them to respond. Questions below - options: Communicated via chat, phone and email. Not just over a week at least two and only when prompted with another call.”

Helpful Report

Posted 6 years ago

“I ordered a batch of glass paints and they were delivered 2 days earlier than expected and they were packaged well.”

Helpful Report

Posted 6 years ago

“When enquiring about a £329 pound piece of furniture I was asked to wait to speak to the furniture person in charge after 15 minutes I gave up. It seems that they don't care about customers so I no longer care about the range.”

Helpful Report

Posted 6 years ago

The Range is rated 1.4 based on 2,134 reviews