The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give 0 stars I would this is ridiculous”

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Posted 6 months ago

“It was bad quality and it arrived broken”

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Posted 6 months ago

“i have been on the phone to customer services waiting for over 2 hours to return a mirror that was delivered shattered - i was up to 10th in the queue and now its been over 30 minutes with no update - shocking service”

The Range 1 star review on 14th May 2024

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Posted 6 months ago

“was on phone for 2.5hrs only to be cut off. Still waiting for refund of goods sent back 3 weeks ago. Customer care service line very hit and miss. Can't get through to refund depts. Emails responses take to long.”

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Posted 6 months ago

“I bought the Monte Carlo Spring Rocket Set online in the sale, unfortunately head office changed the delivery date to a time when we would be out of the country, so only solution was to cancel the order. Disappointed at this outcome I phoned the Range Perth and Louise the manager there arranged for us to have the display Monte Carlo instead. It was delivery the next day and I’m so pleased with the service we received from the team at Perth it was excellent customer service and I love the set which was a great price and quality. Thanking them at Perth”

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Posted 6 months ago

“They are ridiculous they don’t respond to calls or emails I didn’t even receive my item”

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Posted 6 months ago

“2nd time I had to wait in over a whole week for deliverys that never come.... £400 down an hour a day on the phone to be cut off when I demand a refund! Stop using xpd! I'm going in store today to get my money back there are laws about scammers like this!”

Helpful Report

Posted 6 months ago

“Don’t expect any customer care. Delivery was 3 hours later than the window provided (ok this is not the range) Box was ripped and flimsy but gave benefit of the doubt. Opened smashed coffee table glass everywhere. As delivery late I had 30 mins to call customer care before they shut. I now question if they are actually open! 70 in the q! Called next day again 70! Waited on the line just coming up to 2 hours told 17th in the q and then I was cut off!! Called back and a back to 70?! What is going on #therange? I went to local shop and cannot help me but they themselves told me their CC is shocking!!! @Alexander Simpkin see all these reviews?! What are you going to do about it?”

Helpful Report

Posted 6 months ago

“Customer service don't seem to know anything about orders. Impossible to speak to anyone on phone. So many conflicting emails. Said they had received the item I wanted to return, really? It's still sitting in my hall waiting for them to send me a return label. Absolute nightmare trying to return anything”

Helpful Report

Posted 6 months ago

“NEVER order from the range.22 phonecalls 11 emails I still have a table and no chairs.they have had my 531 pound for 5 weeks.went to local store manager told me I could repurchase the chairs and shed refund the money.she put 3 of the chairs in my car and then another manager said I cudnt have them unless I paid full price AGAIN.i said no I didn't hv another 500 pound.id already paid.i refused to give the chairs back.it was the manager who put them in my car.They sent the police to my door!!! I have no goods and no refund.worst communication ever.false promises.no complaint procedure.inexperienced local managers.i have taken further advice .I will not let this go.they are a disgrace”

Helpful Report

Posted 6 months ago

“Atrocious customer service. My garden furniture arrived damaged on 19.04 2024, I contacted them immediately and sent photos as requested. Today is 14 days since, and they are now asking for my order number to chase it, even though I have chased it up twice since 19th, and they send me a ticket saying they are dealing with it. Absolutely no customer care at all.”

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Posted 6 months ago

“I am simply trying to make a return when attempting this online you are directed to contact customer care to authorise a return which leads you in circles leaving me to have to call the team to discover I am number 56!!! I have never experienced this in my life of calling a company. This is very frustrating costly and time consuming. I would strongly advise people not to order from this company and for the range to rectify their customer care process immediately. On top of this they also require the customer to pay for a return after all this distress returns should be able to be free for the customer and simple process. I am still on hold for over an hour. Ridiculous.”

Helpful Report

Posted 6 months ago

“Please don’t order from the range I am still awaiting a refund from 4th march order and they keep fobbing me off saying allow their marketplace seller 4 days to respond. It’s an absolute joke! They blame anyone but themselves, why don’t they just refund me, they took the money!!”

Helpful Report

Posted 6 months ago

“bread bin arrived no a or d on the word bread, said it was someone who sells from your range platform, which didnt say at the time, my contract was with the range who i purchased and paid, however you wouldnt do anything to help sai your retailer !!! gave instructions what to do, hence still got a bread bin that no good, dont purchsef rom these people dont take responsibility for any orders”

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Posted 6 months ago

“Order placed on the 26 April paid express delivery still not arrived.why.”

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Posted 6 months ago

“Absolutely awful, never received my order told it was a market place seller and allow time for a refund, I still haven’t got it , my order was 4th March!! Emails keep saying thankyou for your patience, I just want a refund, I don’t know what else to do as they keep fobbing me off!!”

Helpful Report

Posted 6 months ago

“Ordered a lap tray on 22nd April. Received an email letting me know they would contact me when it was ready to collect. Heard nothing, so chased it up. Received another email today 29th April to say unless it was picked up by tomorrow it would be returned to their warehouse !!”

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Posted 6 months ago

“Steer clear from this company preferred blinds from them , the delivery driver was rude and aggressive ,also box came opened with parts missing and can’t get my money back after 20 odd emails and a phone call I had to wait an hour for to get through and after waiting that long the service was just as bad as the response I m getting from my emails , YOU HAVE BEEN WARNED !!! Steer clear .”

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Posted 6 months ago

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Posted 6 months ago

“DO NOT EVER ORDER FROM THE RANGE!! I ordered a wardrobe, and it was delivered with 3 boxes. One box was incorrect and they said they'll collect and deliver the item at the same time. The last box was the doors of my wardrobe, so I was informed to mantle the wardrobe and they would deliver me the doors. The delivery team arrived at my house, with only a collection and no delivery. I had to stay on hold for 40 minutes to be informed that my doors had been delivered to the wrong depot and they were in transit. The incorrect items were collected. 1 week later, I waited for my doors, then they finally got delivered, opened the box and they were DAMAGED! I rang the range and was asked to email across photos of the damage. In my first initial email they said they would be happy to offer me a full refund, or they can collect my wardrobe and re-send me a new wardrobed. Due to the offer of a full refund, I decided I would try and fix the damage myself. Later on the Range contacted me to say, that initial email was incorrect and they needed to collect the wardrobe before any refund is given. I cannot live without a wardrobe! I'm still going back and forward to this day and I ordered my wardrobe over 6 weeks ago. I've not been offered NO COMPENSATION for this!! All they keep saying is " please return the wardrobe" Absolutely disgusting and will NEVER EVER order from them again”

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Posted 7 months ago

The Range is rated 1.4 based on 2,082 reviews