The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,134 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,134 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a water stand for my tree this year for Xmas I literally ordered and got it the next day I wernt to sure at first as it looked small in the picture online but when I received the parcel it was way bigger than I expected so I know it will definitely hold my tree this year brilliant service will be using again”

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Posted 7 years ago

“Excellent range of goods at great prices.”

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Posted 7 years ago

“Lots of great quality items at very affordable prices. Always something new to discover in there!”

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Posted 7 years ago

“I purchased a critter keeper pet box - I would have bought 3 but of the 2 in stock 1 was broken. I asked if they could get more and although it was below stock holding staff were not able to order more. "Just keep coming back and looking" I was told. 3 months on and the only one in stock is the broken 1. I have been back numerous times. What a pathetic system!”

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Posted 7 years ago

“Staff are very helpful, took my number to let me know when an item I wanted was in stock and kept the item to one side for me until I could collect it.”

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Posted 7 years ago

“Product pptions and price”

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Posted 7 years ago

“Got a good range of everything for the home at a great price.”

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Posted 7 years ago

“Wide range of goods and good quality”

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Posted 7 years ago

“I wish I could give it no stars! The worst online shopping experience of my life. No update from the courier for a delivery time / date. Arrived unexpectedly whilst I was leaving for work. Opened the boxes for my Bronte 4 door wardrobe and found no instruction manual so couldn't check anything. 16 phone calls later and 3 emails and I managed to downloads the booklet. Checked the parts to find 4 screws missing; the 4 screws which are the first ones to be used so again couldn't do anything. Had to wait another 10 days for the screws to be delivered only to receive the whole amount of screws, clips etc again. In total I made 26 phone calls and sent 6 emails, but never received one call or email back. A terrible experience with a terrible company. Do not use them.”

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Posted 7 years ago

“They have a huge selection of items and usually they have what you want or need.”

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Posted 7 years ago

“Good quality homeware items throughout the shop and at very reasonable prices”

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Posted 7 years ago

“Good quality homeware items throughout the shop and at very reasonable prices”

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Posted 7 years ago

“What an amazing team in the gosport branch. Dan from the furniture department was so helpful and went that extra mile to make sure I was able to get what I wanted. He even carried it to my car!! Brilliant customer service. Also Maria who certainly knows her department and was able to find what I was looking for. Also Rob who also helped carry my purchases. I will definitely be visiting again soon, a lovely shopping experience”

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Posted 7 years ago

“Superb online ordering experience. First order placed with them and definitely be using again... Kept informed by text and email from the moment I placed the order and it arrived promptly within the timescale given.”

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Posted 7 years ago

“Great layout. Attentive staff. Great products. What more do you want”

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Posted 7 years ago

“Good quality homeware items throughout the shop and at very reasonable prices”

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Posted 7 years ago

“Good quality homeware items throughout the shop and at very reasonable prices”

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Posted 7 years ago

“The manager of the furniture Dept was a very friendly & polite young man& nothing was too much trouble.also I had some keys cut & the lady was so nice, very friendly & I absolutely love the store.”

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Posted 7 years ago

“I purchased a letterboard which I have been on the lookout for at a decent price for some time. I haven't been able to find one for less than £50 which is a lot for a little girls room. In the range I found two - one at £14.99 and one at £19.99 both better made than the ones online for £50 and a hell of a lot cheaper. Very happy to have stumbled across those bargains!”

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Posted 7 years ago

“Aftercare absolutely terrible utter rubbish don't buy onlineonline been trying for 2 months to get replacement sunlounger after leg broke still waiting”

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Posted 7 years ago

The Range is rated 1.4 based on 2,134 reviews