The Range Reviews

Name: The Range
Rating: 1.36

1.4 Rating 2,206 Reviews

8 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,206 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 9th April 2025

Matthew Fisher

The Range 1 star review on 6th February 2025

Frustrated From Gloucestershire

The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

280

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't even deserve one star terrible service, rude staff, false pricing Such a shame I will never use this once great shop again”

Helpful Report

Posted 1 month ago

“Only gave 1 star as no stars wasn't an option. Bristol Filton, absolutely disgusting behaviour from managers, shouting and swearing at customers on shope floor, calling one lady a liar, shop is an absolute mess, no one to help you, apparently they are all really busy, which is true they are really busy smoking outside the front doors of the shop. Stock all over the floors, absolutely filthy. Complained to head office, they really don't care.”

Helpful Report

Posted 1 month ago

“I tell myself everytime not to shop online with the Range. It has to be the worst home delivery shopping experience ever.. They love to take ya money but you try and speak to a human if you have a problem.. GOOD LUCK.. customer service is rubbish.. Never ever again TOO STRESSFUL”

Helpful Report

Posted 1 month ago

“Ordered a table and chairs and turned up damaged and bits missing… I know just want a refund and for to to be collected. Your customer service on live chat is down right rude.”

Helpful Report

Posted 1 month ago

“Waiting on my refund since December. Customer service fob me off all the time. Time to contact trading standards/citizens advice 0 star rating”

Helpful Report

Posted 1 month ago

“Ordered an armchair on the 29th January it arrived but an armrest was missing still waiting on the missing armrest 36 days later !! Customer service appalling couldn't care less keep changing the wait time for missing armrest to be delivered first and last time I ever order from them have advised family and friends to avoid at all costs”

Helpful Report

Posted 1 month ago

“Placed an order, half of order cancelled 6 days after I placed and paid for it , the part order was delivered as normal , still no contact from the Range , once I contacted them via email , there is no phone number , I find out they did not have the stock they had sold me , no one did ever contact me , many days later still I got an. Email saying I would be getting a refund , my 2 nd and last order from them , the online side really sucks”

Helpful Report

Posted 1 month ago

“Never sent the order and it was a birthday present,still waiting for refund , customer service didn't help with the outcome I wanted of the actual item”

Helpful Report

Posted 1 month ago

“Bought table and 4 chairs when delivered 1chair faulty. Then discovered the table was damaged trying to get anything done with the range is diabolical you end up going round in circles you can't just get anyone in the phone it's chat email but no one to speak to I won't be buying anything from the range again and if anyone is thinking of buying something big all I can say is don't I'd have been better going to a second hand shop then the trash I got from the range .”

Helpful Report

Posted 1 month ago

“Twice I have used The Range online and… Twice I have used The Range online and both times been very disappointed. A freezer that didn’t work and white waffle curtains stained out of the packet. Their returns system is absolutely impossible to use. I would advise never using The Range online. The store is wonderful this is NOT.”

Helpful Report

Posted 1 month ago

“I ordered a rug online on the range site it gave me a delivery day so I waited on no package I went on the online chat they said there contact the carpet company then next day they said order as been dispatched and it's with the royal mail it's been 4 days still not received goods I'll never shop with them again poor service”

Helpful Report

Posted 1 month ago

“I visited the the store for the first time today .initially I was pleased with my purchase until I checked my bill at home . I had been charged a higher price for goods than displayed in the shop it was quite clear the price label for the pack of card . This is sharp practice and I will have to be wary if I use the range in future. Carolyn fuller”

Helpful Report

Posted 2 months ago

“I won't buy anything from the Range. That's all I'll say.”

Helpful Report

Posted 2 months ago

“love the shop but service is rubbish trying to send faulty trolly and now given up, going round in circles, send messages and get no wear”

Helpful Report

Posted 2 months ago

“Order placed on the 2nd February, I have emailed, sent a WhatsApp, tried to call, completely ignored, found head office telephone number but they don’t deal with customers, what a total shambles, disgusting customer services.”

Helpful Report

Posted 2 months ago

“I ordered a large wall art online and paid £9.99 for delivery finally after 10 days it turned up i opened the box to fine a large arch shaped mirror which i did not order. So all that money and time to get the wrong order. Its been inpossible to return as i cant get hold of anyone to talk to and the online system doesnt answer. So i now own a large mirror that is shoved in a cupboard as i dont have anywhere to.put it. I never got the wall art or a refund this store is a joke.”

Helpful Report

Posted 2 months ago

“Awful…..had to Repeatedly chase my order, to be told it wasn’t available!!! No one contacts you to keep you updated.”

Helpful Report

Posted 2 months ago

“I advise anyone NOT to order from this company. Damaged Curtain Pole arrived. They asked for photos. Said I’d hear within 72 hours. Never heard again. Impossible to get through to anyone. Tearing my hair out!!!”

Helpful Report

Posted 2 months ago

“I am absolutely fuming ! The Range customer service is a joke . I bought a rug ,they sent the wrong one, I returned on 20th January and after many emails and messages and chat STILL NO refund . I would advise customers not to order on line from The Range as it is near impossible to get answers or your refund . J. Toy”

Helpful Report

Posted 2 months ago

“Placed order. No acknowledgement of order. They took money from PayPal, which they said had not received order or payment. Still waiting outcome. Customer services appalling. Order online at your peril!!!!!”

Helpful Report

Posted 2 months ago

The Range is rated 1.4 based on 2,206 reviews