The Range Reviews

Name: The Range
Rating: 1.37

1.4 Rating 2,131 Reviews

9 %

of reviewers recommend The Range

Company Reviews

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Metrics

1.4

Based on 2,131 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 5th January 2025

Anonymous

The Range 1 star review on 18th November 2024

Tatiana Ellis

278

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely fuming with the service (or should I say lack of) that I’ve received so far. Ordered a lamp costing almost £50 almost 3 weeks ago. It STILL says “processing” on their website and I’ve sent numerous emails. Called. Promised it would arrived 2 days ago (long after estimated delivery) and still nothing! I am not impressed and will not be ordering from these robbing useless ***** again!”

Helpful Report

Posted 1 year ago

“Unable to leave my review on the range store it appears that they turned the reviews off. I ordered online and my item didn’t show. Lots of emails and still no answer to my tracking of the delivery. Worst service ever !!!”

Helpful Report

Posted 1 year ago

“Store was not interested in an item that went faulty within 8 months of purchase, if it is outside of 14 days they are not interested, even though the contract is with the store it is purchased from, not the manufacturer. I will not shop with the Range again and will advise others not.”

Helpful Report

Posted 1 year ago

“From warehouse job to store shopping absolutely the worst company I ever work for and shopping with ,warehouse full of RATS,rubbish etc.Management doesn't follow and safety rules,treat you like a number and sending home when you turn up to work on time etc. Avoid !!!”

Helpful Report

Posted 1 year ago

“Have completed a customer feed back form, with a major complaint regarding how I was dealt with in store and not received any feed back. Overcharged by £3 on 5 items (all same product) told the promotion had finished and I was charged correctly. When I asked for a refund I was humiliated and refused due to it being a food item (Dog food) and it was perishable, had only put in car outside shop 5 mins previous. Customer service VOID !!!! Shelf pricing - never believe what you see !!!!”

Helpful Report

Posted 1 year ago

“The worst customer service I've ever ever experienced - do not go near this company if ordering online”

Helpful Report

Posted 1 year ago

“I bought a blind just before Christmas , then caught covid , been quite unwell for over a month , e mailed of I could exchange the blind as it wasn’t the right fit land that I’d been Ill , got the most condescending advisor ever , talked to me like a child , refused to exchange , avoid shopping at the range , no customer goodwill whatsoever”

Helpful Report

Posted 1 year ago

“After closing my account I asked an adviser if I could open it up again if I ever need to , she said yes no problem . I needed to to buy a bed . The Range took my order for the value of £137.99 , I have photos of the order as evidence plus evidence from my bank that they took the money from my account. The order was then cancelled so never turned up , still trying hard to get a refund but all they keep saying is wait a few more days . No happy I want my refund as not paying for something i never had”

Helpful Report

Posted 1 year ago

“Having spent over 1000£ since newtownabbey store opened I was refused a refund for 2 hinges because the packet was opened how else can you see if it will fit after all they were only 10£ very disappointed customer don't think I will be back Please respond to this complaint Larry Walsh”

Helpful Report

Posted 1 year ago

“I bought a toilet seat described as fitting most toilets. As mine is standard I thought it would fit. It didnt as the fixings were too large for the holes in the porcelain where it bolts on. Took it back and informed because we had opened the packaging we had no redress. How do you know without opening the packaging?. Told it was legal and the store was covered as there are signs in the shop daying that you can't return anything if you have opened it. Until opening it you have no idea if it fits. I would never advise anyone to shop there and the customer service by young girls on minimum wage is awful.”

Helpful Report

Posted 1 year ago

“Two cancelations of an order no email called no reasons why order cancelled twice just this will be canceled but still not received refund Very unprofessional”

Helpful Report

Posted 1 year ago

“Electric returned by courier 12/12/22 six weeks later and we are still awaiting the 604.00 refund ! Horrendous customer service I ring 2 —3 times and week to be told the same thing …”you need to be patient “ I don’t think they can understand it’s 604.00 not £6 !! Am now seeking advice from citizens advice . Never again would I use them”

Helpful Report

Posted 1 year ago

“This companies customer services are absolutely ridiculous regarding complaints , I am still waiting 3 weeks +for them to sort my problem out 🤬”

Helpful Report

Posted 1 year ago

“Customer service non existent staff rude couldn't care less unhelpful and not trained what an ordeal...”

Helpful Report

Posted 1 year ago

“Been trying to exchange a children's faulty camra for the last 4weeks still no help”

Helpful Report

Posted 1 year ago

“I purchased a clock which on delivery was broken, I have been emailing back and forward for 10 days and still no help! All I wanted was to return and exchange. So far I am still waiting”

Helpful Report

Posted 1 year ago

“The WORSE! I'm waiting for a refund for an incorrect size item that was sent to me twice for the same order, both items as been returned. one since December 2022 and the other since 3rd of January. I gave them the returned number that I received from Royal mail by both emails and by phone.Despite several emails and phone calls I yet to receive a refund. They keep sending me several automated emails that makes no sense, when I called they keep telling me that they are waiting for range plus partner, when I asked for a contact number for this range plus partner I'm told that they haven't got one... and I'm still waiting for my money which I have no intention to lose..”

Helpful Report

Posted 1 year ago

“Ordered a product 27 Nov, returned 5 December and still no refund and no way of talking to anyone with any sense. Currently they have £91 of my money and I am starting a small claims recovery. Absolutely the worst customer service ever. I will never shop at The Range again!!!”

Helpful Report

Posted 1 year ago

“Been waiting for a refund on a faulty product since 30th November. Posted it back, untold emails promised a refund before Christmas. Still nothing. Avoid!”

Helpful Report

Posted 1 year ago

“ordered 3 large bags of wood pellets, paid and received confirmation email, Currier delivered two, DHL confirm there is a bag missing but I've tried telephoning emailing and texting The Range to absolutely no response when I do get through I'm told we will look into this and raise a credit but nothing turns up. Brian D Vasey”

Helpful Report

Posted 1 year ago

The Range is rated 1.4 based on 2,131 reviews