The Range Reviews

Name: The Range
Rating: 1.38

1.4 Rating 2,082 Reviews

9 %

of reviewers recommend The Range

Company Reviews

Questions

Metrics

1.4

Based on 2,082 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 40%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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The Range 1 star review on 18th November 2024

Tatiana Ellis

277

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid avoid this company because is useless if you return your items never get your money back they just going in circles and never send your money avoid”

Helpful Report

Posted 1 year ago

“Delivery so far a week late, can't get through on the phone, no reply from customer services email for over 5 days and that was to tell me they are working on it I just want to know where my item is i have paid for. This is theft!! I will next buy from the range online or in store EVER again shocking company”

Helpful Report

Posted 1 year ago

“BEWARE, DO NOT BUY FROM THIS COMPANY. If I could give zero stars I would. I bought an item online which was faulty. I called customer service several times and was in line each time for over an hour. I took the faulty item to the Range shop in Plymouth. They refused to take the item and told me the range didn’t sell me the item, it was from a 3rd party, I’m not sure how that works when I paid the range for the product, not the 3rd party!!??? If I bought a faulty item of food from a supermarket, I would return it to them, I wouldn’t be expected to find the farmer it came from. The range are taking to accountability for a faulty item that was sold on their website. The manager told me to call customer support. I explained once again I had tried to call them. I was going around in circles and I am still have a item which is faulty. Having worked in customer service myself, I can not believe how little customer service the range has. After doing some research I found a Facebook page with over 1000 members who are all have the same issue as myself. How do the range get away it? I will be reporting to trading standards and will be following this through. My item was not a lot of money in value but I still have my rights.”

Helpful Report

Posted 1 year ago

“TERRIBLE CUSTOMER SERVICE Standing around doing nothing watching queue growing asked for calor gas SAID GOT NONE ask when delivery no answer dirty look no reply so rude 3 persons 1 operating till absolutely Appalling on sat 17th Dec 2022 avoid Willenhall they are not worth my money glad they had none they are nasty piece of work women are the worst.... In there.... Hardly pleasant experience... Shame on you its cold and I'm dying shame on you...”

Helpful Report

Posted 1 year ago

“Have ordered a couch over a month ago, yodel said they had delivered but no tracking and no delivery, said they didn't recognise the address so gave another address of a relative to make it easier, still waiting for delivery they say the couch is at the depot!? Have waited 5 weeks now”

Helpful Report

Posted 1 year ago

“I did not realise You had my old delivery address and 2 items of £16.99 went to an ex who I do not want contact with. I tried to change delivery but was advised i could only cancel I tried to cancel rug of £59.99 going to that address but was directed to a premium number and put in a queue at number 39. Total loss £94.”

Helpful Report

Posted 1 year ago

“Received a broken candle, still waiting for a response from them over a week later.”

The Range 1 star review on 13th December 2022

Helpful Report

Posted 1 year ago

“Your phone service is a complete joke totally unhelpful won't be buying from your store again..”

Helpful Report

Posted 1 year ago

“BOUGHT WALLPAPER FROM RANG ON LINE OVER A MONTH AGO STILL CANT GET IT RETURNED BECAUSE I CAN'T GET INTO MY EMAILS.SERVICE IN SHOP AT FALKIRK WAS DISGUSTING NOW I AM LEFT WITH THE WALLPAPER AND NO MONEY TO BUY MORE BEING A PENSIONER I DOT GET ALOT OF MONEY TO KEEP ME.I WILL NEVER GO BACK TO THE RANGE OR RECOMMEND THEM EVER AGAIN IM TOTALLY DISHEARTENED BY THE LENGTH OF TIME I WAS WAISTED CALLING SHOP AND CUSTOMER CARE SERVICE OR SHOULD I SAY THE LACK OF CARE IS HORRIFIC.”

Helpful Report

Posted 1 year ago

“Had to give a star because zero isn't a choice. The Range used to be a good place to shop. Not anymore! The staff are rude and unfriendly. I feel the criteria in the interviews for this company are that of a miserable nature. It doesn't matter which branch it is, the majority are unfriendly and unhelpful! If you don't like people, don't work on a face to face basis or any other custer service to be fair! I won't be going back. B&M for me 🙂”

Helpful Report

Posted 1 year ago

“My parcel I ordered on the 23rd Nov which was supposed to arrive by 6th Dec still has not arrived. Get no help on email I've checked yodel tracking and says parcel is still with sending despite an email saying its been dispatched. 3 hours on hold on Sat to be cut off! Disgusting service and I will never buy from the range again”

Helpful Report

Posted 1 year ago

“Customer service is non existant. They advertise if you call them you'll have less than 15minute wait. When you call you are always between 55th and 65th in the queue then they cut the call off at 14.30mins . If you send a message then they'll reply in 4DAYS.”

Helpful Report

Posted 1 year ago

“I ordered a ps4 steering wheel instead of a ps5. Contacted them on the 14th Nov still haven't sorted it. Todays date 12th Dec. Emailed them again got no reply I'm sick of waiting for a collection date and a refund.”

Helpful Report

Posted 1 year ago

“I ordered an advent calendar for a child on the 15th of November. It is now 12th of December and there is no sign of the calendar. I had to spend over 1,5 hours trying to get through to the customer service on 2 occasions with no result. On the third occasion, after waiting on the phone for almost 2!!! hours to ask for a refund, the call was cut off at 6.30pm. I also wrote 3 emails with absolutely no result. Appalling service and obviously a company that does not care.”

Helpful Report

Posted 1 year ago

“Tried to charge me £8.99 for a Christmas decoration that was for my child with disabilities it was priced at 1.49 I checked my receipt I was overcharged the rude inexperienced manager said I could a refund and said would not honour the price being that on the hook with items the same my child’s was in tears I was so humiliated with a queue full of people I well never go that store again this manager was awful a male with a beard he raised his voice at me absolutely disgusting this was the Llandudno store north Wales”

Helpful Report

Posted 1 year ago

“Avoid this s****y company at all cost! Ordered a new dining table to only be sent gold legs instead of chrome and no glass top for it! Rang customer service and they said their partner company furniture will be in touch in afew days, still waiting, rang 3 times now 1 hour waits to get through only for the call to drop within 1 minute of them answering and no call back!”

Helpful Report

Posted 1 year ago

“Trying to return an item they don’t answer phone takes an hour to get through same response they have passed the ticket to range plus they will be in touch emailed about 20 times same response they will be in touch been going in for nearly 4 weeks they are beyond disgusting they won’t tell me where to send it and I’m pretty sure they won’t refund it anyway it’s a good way to make people keep products they don’t want my advise is don’t buy from them they are the worst company I have ever dealt with 🤬”

Helpful Report

Posted 1 year ago

“What a total shambles this company is. How can you have a customer service that has over 50 customers waiting in a queue to ask where their delivery is. If you can’t deliver in 2-3 days then just be honest and tell your customers that. To offer a service that you cannot upheld then you should hang your heads in shame. Even your stores are not answering calls from customers who are trying to find out if the goods they want are in the store. Certainly this customer will not be ordering from this company again. Now trying to get my money back for non delivery of goods as promised.”

Helpful Report

Posted 1 year ago

“placed online order-told at purchase it would be delivered on a tuesday, then an email it would be delivered on the friday-took time off and another email on the friday saying it would be delivered at some unspecified time in the future?????????????what is this?? you cant take peoples money and then not deliver the goods, because then I'm just providing you with a loan!!! an interest free loan- unprofessional doesnt begin to describe this business-so I am in limbo- no goods, no right to cancel, no refund, nothing until they're ready-you have been warned people”

Helpful Report

Posted 1 year ago

“Placed a little order for Xmas. Mostly decorations for the Xmas tree. Never arrived. Contacted customer services. Told the parcel was delivered. So I emailed again. Said the parcel had not arrived. After several days. Received another e mail with a j peg attached. The photo was of someone receiving the parcel. Not my door step & ive no idea who the legs in the photo belong to . Another e mail . The response was rude & quite offensive to be perfectly honest. They demanded a photo of my door. So I did go outside & take a photo. The houses in the street all have similar door s. So another e mail. With the photo attached. About a week later another rude response. According to them it was my doorstep & that was the end of that. I’m down £40. & nothing to show for it. Avoid Avoid at all costs. They ought to be ashamed of themselves. & going to the range. Staff are rude. & throw items threw the Till so fast. That when I got home. Items were charged for twice. Just unbelievable.”

Helpful Report

Posted 1 year ago

The Range is rated 1.4 based on 2,082 reviews