The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,831 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you”

Helpful Report

Hi Lana, We received your order at 7:30pm and despatched it the next day. Unfortunately there are big delays from Australia Post all over the country mainly due to the increased volume of people having items home delivered. Information from Australia Post regarding the delays can be found here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus I think it's unfair that you gave us a 2 star rating when we did everything we could to ensure your order got to you as soon as possible. Going by the tracking which can be found here, it's due to be delivered tomorrow: https://auspost.com.au/mypost/track/#/details/33VQB340375501000935107 The Shade team

Appreciate that Lana!

“A fantastic product with the starter kit perfect, although the gloves were a bit large. The smell was good, no stinging scalp. Shampoo & conditioner are brilliant, would love to buy in a bottle if you ever decide to do this. Great cover of my grey hairs, think I have found a much cheaper alternative to a salon! I have already recommended to friends as good pricing, quick delivery, good instructions - loved the personally named instruction card too, a nice touch. Great website in selecting colour using the colour your stylist uses or help with the look book or a colour expert. Thank you!”

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“Super helpful colour consultants. Beautifully presented product. Delivery as described. And I am very happy with the results. Can't fault The Shade. Thank you!”

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“Simple application and processing. Beautiful colour as advertised. A quarantine pick me up. My colleagues loved the colour on Zoom so you got a recommendation from me!”

The Shade 5 star review on 21st April 2020

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“Great looking packaging. Easy to use. Smells amazing. Very happy with the results!”

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“Colour looks great. Applied by my teenage daughters. Delivered quickly. So glad my grey roots are now covered”

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“I am so thrilled with this kit. It contains everything plus the colour is just what I wanted. Not only did it cover the grey but it looks natural and glossy.”

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“Easy to use, awesome colour”

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“The colour was great and the product was easy to use.It made my hair soft and shiny .Thank you! Beth”

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“My hair throws off heaps of warmth which I’m always trying to reduce/embrace (in equal measures!). I chose Napoli Dark Blonde because it was ‘neutral’. The lighting in this photo does not do the reduction in warm tones enough justice, for it’s the perfect “dark blonde” I have always tried to describe to hairdressers. I may try the more ash colour at some point out of curiosity but I’m really happy with this for now as a base colour that suits my skin tone. Thankyou! This sense of achievement has kind of changed things for me. I can do it! And even after things return to normal in the community, I most likely will continue (and save hundreds by not getting it done at the hairdresser).”

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“Used it for the first time yesterday and got lots of positive comments today about my hair colour. Will definitely use again”

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“I was a little sceptical about buying online but with a free trial, I thought I would give it a try. Wow! I am now a convert. The product was easy to apply, didn't smell too bad and covered my stubborn greys. After using the shampoo and conditioner, my hair is really soft and shiny. I LOVE The Shade!”

The Shade 5 star review on 20th April 2020

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“great product best ever home colouring kit with easy directions including everything you need.”

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“I recently used The Shade for the first time and I was pleasantly surprised with the results. I have waist-length hair so I was anticipating a long and difficult process, but the instructions were clear and the kit had everything I needed. I'll probably continue to do my own colour even after lockdown finishes - its such a saving!”

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“came across this product and wasn't expecting much as i have had some bad home jobs but did my hair today after receiving the kit in the mail and am absolutely impressed. no need to have hair hate whilst hairdressers are either closed or super hard to get in to and am now thinking of all the savings from today and the future no longer needed hairdressing appointments yay”

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“Was so excited when my delivery arrived. Was surprised at how nice it was packed and to receive a personal welcome card. My hair felt so nice and healthy after I dyed it and absolutely loved the results. Will definitely be a returning customer.”

The Shade 5 star review on 19th April 2020

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“While it's left my hair silky soft and shiny - my naturally blond hair was also left a really gross shade of orange rather than the fresh shade of beige I was excited for. I'll have to stick with my expensive salon visits...”

Helpful Report

Hi Emma, We have colourists available seven days a week, from 8am until 8pm, every day. They provide personalised one-on-one colouring advice to clients and they respond within three hours, sometimes within minutes, as many of our clients will know. They review photos and ensure that the colours they recommend are appropriate, achievable and will meet our clients colour goals. This is critical in selecting colours for significant colours changes such as going much lighter, because a common error is to either under or over-estimate the existing colour in the hair and therefore to miscalculate and incorrectly select a new colour. Our colour and developer combined can only lift uncoloured hair by two colour levels, so it is critical that the existing colour level is correctly assessed and that a colour is chosen which is within an achievable colour range. Unfortunately you did not seek advice and you selected a colour which is lighter than you should have. The colour could not lift enough, meaning it was too light for you. The orange/brassiness is because the orange/brassy pigments are the largest colour pigment molecules and they are the last to be lifted out in the lightening process. When they are visible it indicates that a colour which was too light for you was incorrectly selected. We do not have these colour outcomes when clients have obtained advice directly from our colourists, which is why we offer individual colourist advice, for free, for all our clients! The Shade team

“I'm not happy abput this order as i have sill not received it and its been 2 weeks now. Other that that I'm happy with my color”

Helpful Report

Hi Linda, Unfortunately there are big delays from Australia Post all over the country mainly due to the increased volume of people having items home delivered. Information from Australia Post regarding the delays can be found here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus#faqs I have just checked your tracking, and it is due to be delivered today or tomorrow. Apologies for the inconvenience. The Shade team Really sorry for the inconvenience.

“The pack comes with everything you need to do your hair, I have long hair and found there was just enough product. I found it had simple to follow instructions. But hard to do your hair if it's long on your own, the only thing I found it didn't cover my greys completely. Over all you have nothing to loose by giving it a try you can cancel at any time”

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Hi Lisa, Thanks for your kind words! I would suggest trying our pre-softening option ($2.95) to cover your stubborn greys. I hope this helps! The Shade team

“I absolutely love this hair dye kit. My hair feels so soft, healthy and it's so shiny, the only thing is that the color is slightly darker than I would have liked (it was light brown, but more of a deep brown). I will definitely be continuing my subscription. Soo much better than the box kits.”

The Shade 4 star review on 19th April 2020

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The Shade is rated 4.5 based on 1,831 reviews