The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,828 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

The Shade 5 star review on 15th January 2025

505

Anonymous

Anonymous // 01/01/2019

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“My first experience with Shade was successful and excellent experience. I was really happy with colour, it was easy to use with kit, covered my greys/all hair really well. It was just as good as salon (better colour than my last) and I did it myself.”

The Shade 5 star review on 20th December 2023

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“I don't know how I ended up going on auto order but it happened. I tried to undo it, but then got another colour! The wrong colour! Now I have 2 wrong colours still in the box unopened but cannot return them! Not happy with how easy it is to go on auto delivery and how hard it is to get out of it.”

Helpful Report

Hi Janette, Thanks for getting in touch. When you place an order, you are given the option of either a one-time purchase, or a membership with auto-ship. You selected the membership option. You can cancel, pause or modify your membership from your online account at anytime. I can see that you've cancelled your membership, so you won't receive anything further. I hope this helps!

“Ordered golden copper brown for roots and golden copper blonde for mid length and ends. I am really pleased with the outcome. It was fun to do at home as a little pamper for myself rather than 5 hours at the hairdressers for $300 +. The results are a really lovely vibrant colour. Absolutely must use a treatment after dye though due to it being quite harsh on the hair. After the treatment though it feels just like leaving the salon. Love love love the packaging and kit provided so handy. Will definitely use again.”

The Shade 5 star review on 19th December 2023

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“Love this hair dye! It doesn't make my hair dry and dull like so many others I've tried. No irritation at all, no itchy little bumps on my scalp! The shampoo and conditioner smell wonderful and leave my hair soft and shiny. Absolutely recommend this product!”

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“This product is fantastic, I have been using it since Covid lockdown. I love the fact it is excellent coverage, leaves my hair super shiny and conditioned without the nasty chemicals in .I also have to give customer service 10 out of10 !”

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“I like using The Shade products at home to minimise cost and decide at the last moment to colour hair, without the hassle of getting a hairdresser appointment. I feel more able to keep on top of hair looking good, when I am in control. Furthermore, avoid problems with hairdresser not listening to what you want. I was worried about continual permanent dye going through my entire lengths, also a different colour every time because they just mix it up randomly and don't keep a record. I felt like the hairdressers didn't really care as long as you walk out today looking good. The other thing is I was looking for natural products and concerned about what nasties are being absorbed into the body.”

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“Love my product and love that it's always ready for me to use each month. So convenient.”

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“Very good, easy to use, quick delivery. The colour wasn't exactly what I was looking for but it was good anyway, my hairs shiny and feels healthy still”

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“I purchased this product as they don't contain a lot of the chemicals that other brands do. Made in Italy (sounds nice!) and the range of colours is great. I love that I can customise my colour. Having the colourist on hand to answer questions is so reassuring and handy. I love that I can alter my order at any time! There's nothing to not love about The Shade! My hair feels beautiful after I'm done and lasts for weeks! Thanks for making home colouring so easy!!!!”

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“I was surprised with the results. The product had a pleasant scent and you can tell it is far gentler than any other colorants I have tried, even in comparison to the ones from the salon. Easy to use as all you need is included in the colouring kit. The shampoo and conditioner were devine so gentle and smells great. So happy I gave this a try. Will definitely be switching to this now than going back to expensive salons.”

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“Even though first try, I am very happy with this product. Easy to apply and hair is much softer. Will be using again.”

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“Love, love, love! Beautiful colours and my hair feels very healthy even after doing my own foils.”

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“Due to inflation, colouring my hair has had to go. I found The Shade by accident and I have to say I'm SO impressed! Fast shipping, option to include extra for long, thick hair for a great price (which was enough to cover my thick hair that falls halfway down my back) and a great colour result. I will be setting up a subscription!”

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“Great colour match and fantastic service”

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“I was very impressed with the colour result I had with The Shade colour. I was able to get rid of stubborn greys around my hairline and roots and achieved an even overall colour down to my lengths. I am so happy I have already re-purchased more for my next root touch up. The customer service was prompt, knowledgeable and professional. So glad I chose The Shade for my first time coloring ny own hair.”

The Shade 5 star review on 12th November 2023

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“Loved the colour . I brought a duo colour kit and have hip length hair. Used it two times already. Pros: Amazing colour Lasted longer than the other brands More than enough to cover long hair with 2 applications. The consultant was very helpful and offered detailed advice . Cons Made my hair very dry on first application. Needed more hydration . Tsubaki oil seemed to help reduce the frizz and dryness after 2 applications. Overall very satisfied with a home salon look hair .”

Helpful Report

“I got sucked in by all the Facebook ads and I’m so glad I did. My hair looks better now then what it did after I left the salon spending hundreds! I consulted with the colourist (Camilla) first to help me make a decision on what colour might be the most appropriate for what I was after, and after sending them a picture of my hair in natural light, the colour they suggested (Napoli - dark blonde) was spot on! I paid the extra to get extra colour and developer because I have long thick hair (mid way down my back), and I still had plenty left over at the end. My hair felt so soft after putting in the colour - a contrast to my prior experiences at the hair salon! The colour is easy to apply (I watched the “how to” video) and is very affordable. I will certainly be continuing my monthly colouring through the membership.”

The Shade 5 star review on 3rd November 2023

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“Love it! so easy to use, I used 6.1 and the colour turned out great. I have long hair but it is quite thin and the amount of toner that I received for long hair is actually enough for two applications, So I'm thrilled!”

The Shade 5 star review on 2nd November 2023

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“I Love using The Shade Hair Colour. No more burning sensation when applying hair dye from chemically based hair dyes. The colour is rich (I use Mahogany) and looks so lush, At 60 I get so many looks from men and women when I'm out and about and the sun lights up my colour. As an older woman it supports me to feel attractive, as at my age we can be seen as a bit invisible to society.”

The Shade 5 star review on 1st November 2023

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“Really happy with trying my first kit. My hair went from 3 different shades of brown (after attempting to fix a grown out balayage!) and an inch of gray to this beautiful ash brown. Super happy with the consistency of the resulting colour - the “Find my perfect shade” tool helped me find exactly what I was after.”

The Shade 5 star review on 31st October 2023

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The Shade is rated 4.5 based on 1,828 reviews