The Shade Reviews

Name: The Shade
Address: 23 Milton Parade Malvern VIC 3144, ,, Malvern
Rating: 4.52

4.5 Rating 1,831 Reviews

87 %

of reviewers recommend The Shade

Company Reviews

Metrics

Info

4.5

Based on 1,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About The Shade:

The Shade is Australia's leading home hair colour and hair care company. Our colour is Italian-made, and is free from Ammonia, PPD, Parabens, Phthalates and Gluten.

Visit Website

Email:

support@theshade.com.au

Location:

23 Milton Parade Malvern VIC 3144, ,
Malvern
3144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speaking to a colour bot is no help to individual needs . Personalised service by phone is essential To make the right choice”

Helpful Report

Hi Karen, The link I sent you was to contact one of our colourists. The questions you answer will be sent to one of our colourists who will then have all the information to offer you personalised advice. There is also an opportunity to upload a photo(s) and ask specific questions. It is not a bot. Our colourists work 7 days a week, and it is unusual if our clients do not receive a reply within a couple of hours. Phone consultations just don't work for hair colour consultations as our colourists need photos, and detailed information such as hair history, colour goals etc. to provide personalised advice. I hope this helps! The Shade team

“Super quick shipping. Easy to apply and the colour is exactly what I ordered. It also covered my stubborn greys. Love my new colour ☺️”

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“Fabulous value- the salon kit is great and the colour is better than I’ve had done at the salon for $100 plus. I’m converted. Thank you!”

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“Loved the little kit. Super helpful. And I'm in love with the colour. It worked better than going to the hairdresser for the past few years. And what a saving!!um staying with The Shade. Oh and super helpful colourist that helped me pick the right colour. Jane”

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“I used the light blonde shade 9 which blended perfectly to colour my roots. The conditioner smelt fantastic. Happy with the results :)”

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“Loved the way I received my hair colour in the mail...cape, mat and accessories included. Great to receive the barrier oil and hair colour remover too. I'm happy with the colour on my short hair 😊”

The Shade 5 star review on 18th April 2020

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“Great kit, easy to use just not the right shade, will try again.”

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“Great natural looking cover. All I needed included.”

The Shade 4 star review on 18th April 2020

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“My experience was terrible. It started off well and I was a potential subscriber...I am by no means a hair expert and having gone to hairdressers as have had disasters at home in the past I asked some questions as I was advised to have 2 colour tubes to mix. The instructions I received were for one color and also for grays, so towo.sets of very different instructions and timeframes and nothing for duo colours. but no for two. When I asked the questions I was advised I was over complicating matters, there was no acknowledgement that I was right and my qstn warranted which they were and that the person _ Camilla providing guidanve was too busy and pretty much I had been wasting her time. Each time she answered me there were subtle digs at me for not understanding 'simple instructions yet the irony was that the written advice she finally gave me was no where to be written and different to what was advised for the general one tube pack. She made me feel very stupid and was insensitive to my questions even after I told her I was grateful for her advice and didn't want to be difficult or ignorant. I also.kept getting the standard response " then home dying is not for you"..extremely insensitive given the covid-19 isolation...As a result I will not be subscribing to a business that advertisedls they are happy to provide one on one advice yet makes you feel worthless, stupid and and wasting their time. Very disappointed at the insensitivity and lack of patience or understanding”

Helpful Report

After our colourist Camilla provided five detailed, personalised, long emails, customising a colour blend and explaining the exact colouring instructions and process three times, the client wasn’t comfortable with home colouring and with understanding the instructions. I understand this is a stressful time for everyone in the community, our clients and our team too. It isn’t however, a valuable use of anyone’s time to repeat colouring directions more than four times. Our wonderful team is currently working day and night seven days a week to support all our wonderful clients, but there are limits to the attention that we can give to each individual. Providing five clear emails, together with detailed but easy to follow instructions, and all the accessories you would need in a home salon and an custom colour blend is a high level of customer service and support, but unfortunately we can’t always please everyone. The Shade team

“Absolutely love this product especially at a time we cannot go to a hairdresser....great idea absolutely a beautiful product....”

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“Very pleased with the process and everything that was included.”

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“Love, Love Love it! Fantastic shipping time, quality product and great results. Especially loved the neat packaging, personal touches and salon kit. The shampoo & conditioner are also fabulous and left my hair feeling thick and healthy. Portofino- Copper Golden Brown is a beautiful rich colour too.”

Helpful Report

“I still haven’t received my delivery, Australia’s post says it’s been in Melbourne for 10days.”

Helpful Report

Hi Lori, We shipped your order within 24 hours of receipt, but as I explained to you in the email I sent you, there are big delays from Australia Post all over the country mainly due to the increased volume of people having items home delivered. Information from Australia Post regarding the delays can be found here: https://auspost.com.au/about-us/news-media/important-updates/coronavirus#faqs I am sorry your order has been delayed, but The Shade did everything it could do to facilitate a quick delivery, but unfortunately Australia Post currently have a huge backlog. The Shade team

“Ticks a lot of boxes. Great quality colour and no nasty smells. Also covers greys 100%”

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“Love the convenience! I’m a mama of a 4 year old little man & going to the salon for a couple of hours is just not feasible. This kit made my life so easy - and it fits snugly in the the letter box! The conditioner is lovely & my hair is soft, silky & sans greys! I feel pretty! (Even in isolation!!)”

The Shade 5 star review on 16th April 2020

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“Love it. Easy to use, didn’t make my scalp itch and the shampoo and conditioner provided left my hair shiny and nourished”

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“Extremely happy with my colour, my hair is so soft and has a lovely shine to it. Happy with the grey coverage too.”

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“Great colour and coverage”

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“I have not received it but this may be a problem with delivery at the meoment. I will rate again if I receive it.”

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“Colour was beautiful. Washed my hair for the first time a week later and the colour has washed out. Deeply disappointed.”

Helpful Report

Hi Karen, I'm sorry you had some trouble. There could be a number of reasons why this happened. Please contact one of our colourists here: https://theshade.com.au/colourist who could assist you. Best Regards, The Shade team

The Shade is rated 4.5 based on 1,831 reviews