The Trade Centre Wales Reviews

Name: The Trade Centre Wales
Address: Euro Centre, Neath Abbey Business Park,, Neath Abbey
Rating: 4.44

4.4 Rating 688 Reviews

86 %

of reviewers recommend The Trade Centre Wales

Company Reviews

Questions

Metrics

4.4

Based on 688 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

01792814300

Email:

marketing@thetradecentrewales.co.uk

Location:

Euro Centre, Neath Abbey Business Park,
Neath Abbey
SA10 7DR

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The Trade Centre Wales 5 star review on 4th September 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Trade Centre Wales - Cardiff North Please do not buy a car from TCW This is a 0 star rating! Please please if you are reading this review and thinking about buying a "quality used car" from trade centre wales, do not do it! We purchased a audi a3 from TCW in April 2022 due ti being pregnant with our second child and needing a bigger car. About 2 weeks after having the car I noticed that the heater did not get hot, they barely got warm at all, so I called them as we were within the 30 day warranty period and the booked the car for June to be inspected. When I had the car back they told me that the heaters were working fine and that I wasn't giving them enough time to heat up! 1 week later I drove from from mountain ash to Bristol airport, 65 miles and the heaters did not warm up. I called TCW to be told they had carried out the inspection and they didn't belive there to be a fault and there was no more they could do. I was also sold RAC gold warranty cover when we purchased the car, and told that it covers everything apart from bulbs,wipers,break discs and pads and was also told that we can cancel it at any time, but if we cancelled within 14 days we wouldn't be charged anything for it. Over the past few weeks we notice that the engine coolant level keeps dropping and a warning light comes on, so we have taken it to one of the RAC approved garages to be looked at, we need a new expansion tank and heater matrix system, which is why we don't get any heat from the heaters which would have been the problem when we bought the car which the mechanics at TCW said were working! It has now caused further damage and in total is costing us over £900! And to make matters even worse the RAC warranty will not cover the cost! So I have asked to cancel the warranty cover as we have been paying £40 per month for 15 months and there a numerous thing they are dealing to cover, to be told we can't cancel it. It was totally miss sold to us and now it's our word against theirs. I spoke to an advisor in the customer care team who was not helpful in the slightest and said there is nit record of me calling them in june to report we were still having issues and basically called me a liar! I have asked to speak to managment but I can't, I have asked how I make a complaint but they honestly don't seem to care, they are just denying everything! They pride themselves of selling quality used cars and their customer service, aftercare etc and even ask you to provide them with a good review while you are purchasing the car, however that's all they care about is selling as many cars as possible and earning as much money as possible, and the sales team just think about commission there is no thought for the customers at all. I will be taking this matter further and I am absolutely disgusted with the treatment I have received. I have purchased a car from them before and even recommended them to friends and family! That's all the owner cares about is lining his pockets to sit in his fancy house In swansea and throwing lavish party's for his daughter, all while his customers are suffering as a result of purchasing one of his "quality used cars". Let's hope I eventually get to speak to someone that can actually help me, but I highly doubt it!”

Helpful Report

Posted 1 year ago

“We trusted the Trade Centre were honest and more than fair with their car sale prices however immediately after purchasing our car for £13999 we discovered an exact same model was being sold by another main dealer for £2000 less and the mileage was lower.. Shocked by this we immediately submitted a form from the car Trade Centre Wales ‘Price Promise’ web page - after sending the required evidence we were hopeful they will come back with some refund or at least offer a fair compromise. We tried to make contact with someone from the marketing team for 2 weeks and we felt we were being ignored. Eventually someone replied via email saying we didn’t meet the criteria due to a different colour! This was very disappointing as we trusted the dealership would keep to their price promise guarantee. We have been loyal customers for last 6/7 years and also this was our 4th car. Sadly it will be the last car purchase by us.”

Helpful Report

Posted 1 year ago

“DO NOT EVER BUY A CAR FROM HERE! Absolutely the worst customer experience in my life !!! After the purchase i got my car recovered , the car is at their yard for more the 2months . Iam being told that the car is getting delayed every single week theyve got different excuses every single time . The customer care team are not helpfull at all , they are cocky . I have been promissed a curtesy car , an hour later they called me and said curtesy is also delayed so i cannot collect it / now when i am asking for a curtesy car they saying that they unable to give me one . I payed a fortune for a car that i cannot use at all , i have to speak to these absolulty unpleasent customer care team every single time when id like to get an update / when i aksed for a manager they questioned me back why i need to speak with one ?”

Helpful Report

Posted 1 year ago

“I would 100% tell anyone not to buy from these people, they lie about any offer and deals they have, they lie about information on the contract just to get you to sign, and when you call them to discuss these issues they don't want to know you just get palmed off because they already have your money so they don't care.”

Helpful Report

Posted 2 years ago

“purchase from your abercynon branch Fiat 500 x Within 2 days of buying this vehicle it had broken down on me twice The second time nearly causing a serious accident with my children in the car Customer services have been nothing but rude and unhelpful telling me I could have to wait up to 6 weeks for my car to have a inspection In the mean time I have no form of transport unable to get to work as a front line work (nurse) we already in a cost of living crisis and this is how you look after your customers Paying 9000 for a car that is already massively overpriced for it then to break down on me twice Im now losing income as I can't get to work unable to pay essential bills and now a finance agreement for a car I don't even have its effecting my mental health tremendously How I'm being treated is nothing short of evil As such a large company you should be ashamed of your selfs treating innocent family's this way ”

Helpful Report

Posted 2 years ago

“Had car from u engine nakerd got no joy from u or the finace company trading standards as told us to go to court about it”

Helpful Report

Posted 2 years ago

“We went to Abercynon trade centre Wales purchase a car I would recommend them took us though everything looking at different cares was not a problem for the young man who took us to view all the cars his name was Naz such a polite helpful young man great asset to trade centre wales them went to Nathan he was great and really welcoming didn’t get the name of the other young man who finalised every thing for us even let us use the phone to transfer our insurance onto the car we purchased well done trade centre would definitely recommend you”

Helpful Report

Posted 2 years ago

“STAFF WERE VERY HELPFUL THEY LET YOU LOOK AT YOUR PACE AND ARE THERE TO GIVE YOU ADVICE IF YOU NEED IT FIRST CLASS SERVICE”

Helpful Report

(Neath) - Posted 3 years ago

“The store was extremely clean and today and staff were very well presented. Steve C showed me around and offered me help and advice when I asked for it. Richard then to me through my finance checks etc. He was bonkers, but in a good way. Laura Jones took me through my breakdown cover and other documents. She was lovely and very helpful. I then collected my car and completed a test drive in the beginning with Mitchell who was very friendly and again very helpful. Great experience from Neath Trade Center Wales.”

Helpful Report

(Neath) - Posted 3 years ago

“After a lot of stress everyone was very very helpful thankyou”

Helpful Report

(Neath) - Posted 3 years ago

“Perfect sales rep ( jacob ), new starter, absolutely wonderful service, drove away within one hour, jaguar xf. Good managerial and finance service offered. thanks”

Helpful Report

(Neath) - Posted 3 years ago

“Excellent service, our salesman was very friendly, helpful and patient. I'm very happy with my new car”

Helpful Report

(Neath) - Posted 3 years ago

“This is my 3rd car now from trade centre wales in Neath and the standard of service certainly hasn't slipped polite friendly and with me very patient staff ! Thank you for supporting me through another purchase !”

Helpful Report

(Neath) - Posted 3 years ago

“Connor the salesman was very good and informative. The whole process from start to finish was smooth.”

Helpful Report

(Neath) - Posted 3 years ago

“Experience was very good and totally straight forward. Connor our salesman was lovely and make the process very easy. There was an issue with the sensors on the car but was sorted straight away. 👌 would definitely use again 😁”

Helpful Report

(Neath) - Posted 3 years ago

“I’ve been in TCW in Neath today and can honestly say regardless of the bad reviews I’ve heard I cannot fault the staff here. I arrived this afternoon and was warmly greeted by Richard Beecham (if I’m correct) who showed me around and made sure he knew what car I had in mind. He left me to have a browse and came to me a short while later to tell me they were bringing a car up for me to look at which was the car I was looking for and also in my price range. The other Richard and rob also worked their socks off to ensure that I was happy and everything in their power was done for me to get my car home the same day! Cannot fault anyone. If you want a car from trade centre go for it”

Helpful Report

(Neath) - Posted 3 years ago

“A great experience from start to finish. On arrival met by an attentive but not over pushy salesperson who assured us in finding the car within our price bracket, negations conducted without overdue pressure and a deal struck that I was happy with. The sales completion process also “top notch” all conducted very professionally and courteously. This is the 2nd time I have purchased a car from TCW and have to say very impressed with service, personnel, value for money and quality of the product.”

Helpful Report

(Neath) - Posted 3 years ago

“After spending time on a Saturday trying to sort out a car had to wait till the Monday for the finance to get sorted. After this I was then told that the mechanic was not happy with the clutch and they were going to fit a new one. Over the next 2 days I had people calling me asking me when I was coming to collect the car - I asked if it was ready and they had to check as they didn't know what was going on.. Finally went to collect the car on Wednesday and surprise no fuel and also noticed the rear trim was a bit loose.. Put fuel in and drove home only to stall at a horrible roundabout - the clutch was stuck and would not go down. Had to sit at a roundabout with lorries and cars rushing past me whilst trying to get the car to move - very scary. In the end it gave way but couldnt drive it, luckily there was a policeman near who stopped the traffic and got me pushed off the roundabout. Had to call the RAC as Trade Centre Wales were not answering their phones and he told me that the gearbox had not been removed so a new clutch had NOT been installed...LIED to about something that could have caused a nasty accident...Also I have no courtesy car as they have none available to me...”

Helpful Report

(Neath) - Posted 3 years ago

“Had a brilliant deal, General Manager Gav helped a lot! Will buy again!”

Helpful Report

(Neath) - Posted 3 years ago

“Amazing service 👏 🙌 👌 beautiful car 🚗 staff very professional and helpful made the purchase very easy”

Helpful Report

(Neath) - Posted 3 years ago

The Trade Centre Wales is rated 4.4 based on 688 reviews