The Warehouse Reviews

Name: The Warehouse
Rating: 2.08

2.1 Rating 261 Reviews

25 %

of reviewers recommend The Warehouse

Company Reviews

Questions

Metrics

2.1

Based on 261 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

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The Warehouse 1 star review on 17th August 2023

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not even worth 1 star, no product received since my order last October and they wont respond to my emails. I have reported them on Paypal”

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Posted 4 years ago

“So so disappointed ordered the Magic Iconic Brush last October and haven’t received it. Happily took my money but no goods or responses to emails. Thumbs down 👎🏻”

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Posted 4 years ago

“I just had a really bad experience in the warehouse in Fraser cove Tauranga. My little girl fell and got a nosebleed, no one helped me what so ever. Only got some looks which made me feel like I just wanted to get out of there as soon as possible! So out I went with my girl and her bloody nose😔sorry I usually like shopping here but this time was really bad!”

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Posted 4 years ago

“Didn’t even send the damn thing. Months later still will not respond to my emails. Wankers.”

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Posted 4 years ago

“Wow. Just wow. Wish I had researched this company The Warehouse Family before I purchased the mystical ionic hair brush! Same as many other reviews, I ordered in October 2020, it is now March 2021 & surprise, surprise I have still not received my order. It's not the money, just that scumbags like this still exist in the world & can advertise in places like instagram & facebook, giving them bad names also for promoting fraudulent companies. Never, ever buy from this place people!!!”

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Posted 4 years ago

“Fraud!!!”

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Posted 4 years ago

“I ordered the Ionic Hairbrush in October of 2020 and still have not received it 4 months later. I never received a reply to the several emails I sent asking where my hairbrush was and I noticed that each time, the email address listed on their website changed! Now, I went back to check their website and the website is gone. This company is fraudulent and stole my $25. DO NOT ORDER FROM HERE!”

Helpful Report

Posted 4 years ago

“I ordered the Ionic hairbrush in October 2020 and 4 months later I have still not gotten the brush or even a reply to the 3 emails I have sent requesting answers about delivery date. The brush is paid for so I feel totally ripped off. Will never order from the wearhouse family again!!”

Helpful Report

Posted 4 years ago

“I ordered my brush on 15 September 2020. Its 8 February 2021 and it still hasn't arrived. This is a scam. DO NOT PURCHASE ANYTHING FROM THIS COMPANY AS THEY ARE FRADULENT!”

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Posted 4 years ago

“I placed an Order in october, still haven't received it. I have emailed many times and don't get any reply. Will never use them again and I advise anyone else not to use them either.”

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Posted 4 years ago

“Ordered in November and still haven’t received anything. Nearly 3 months waiting”

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Posted 4 years ago

“Been five months since I ordered something, never received it, online doesn't even show that it has been posted and they never reply to any of my emails chasing it up.”

Helpful Report

Posted 4 years ago

“Ordered a brush for my wife in November and it was never sent. Reached out a week before Christmas and they said due to Christmas, they were behind BUT it would be shipped soon. It is now February, and still not brush. I emailed again to threaten to report as fraud to my bank, but then I got a response it was sent and received? Pulled the tracking, and once again it shows never sent. Emailed screenshots including the tracking they provided, and no response. Considering the plethora of bad reviews on not receiving items, I WOULD HIGHLY ADVISE AGAINST PURCHASING ANYTHING FROM THIS COMPANY! This is absolutely ridiculous, we have Covid going on and companies like this still exist!!!”

Helpful Report

Posted 4 years ago

“No service, no staff around. Could use self service as I had. Cash. Plenty of other shops around. Goodbye warehouse”

Helpful Report

Posted 4 years ago

“I purchased an iconic hairbrush from the The Warehouse family in September and it was faulty. I have written several emails to the company since and have still not received a reply. There is no contact number on the website and the whole website 'customer care' promise is a scam. DO NOT use this company!”

Helpful Report

Posted 4 years ago

“The Warehouse family advertised an ionic hairbrush on Instagram. I fell for it and purchased. The product never arrived and they don't answer any emails. This is a scam. Please avoid.”

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Posted 4 years ago

“The Pukehoke branch for customer service is horrible!!!! I will never return to any of your stores! I dont care if your cheaper by any amount. They're rude have an attitude problem essentially told me to f off and re sell my item on trade me or Facebook.... I returned my item th next day in the same condition as i purchased it with a receipt. I trued calling but no one was answering. Head office said I could return it. I left a formal complaint with the store manager but they have no back bone to return my calls. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“The lady name Louise at the Warehouse Westgate has the most horrible customer service I had.. i had no plan to make a review on her until this happened the second time encountering her...i dont know why she is called the Team leader in customer service???? no good customer service at all and don't even know how to say the simple words "sorry for the inconvenience" very arrogant, don't work at customer facing business if you don't like dealing with customers. You don't deserve to be working there.”

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Posted 4 years ago

“This is a scam website no product arrived and many others had same experience - don't waste your money.”

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Posted 4 years ago

“Chatted on The Warehouse Web-Site before ordering dishwasher. Explained it was being purchased for a job to which I needed to pay penalty rates if not completed on time. I was assured I could pick it up from the local branch by 4pm the next day. When I enquire why it hasn't arrived I am told take 5-7 working days. The web-site operator was not helpful & would not cancel order I am told the original web-site operator must have been confused. Not a trustworthy site be very careful”

Helpful Report

Posted 4 years ago

The Warehouse is rated 2.1 based on 261 reviews