The Warehouse Reviews

Name: The Warehouse
Rating: 2.08

2.1 Rating 261 Reviews

25 %

of reviewers recommend The Warehouse

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Metrics

2.1

Based on 261 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

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The Warehouse 1 star review on 17th August 2023

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never received order, after 40 days got notice it was delivered. Not received, will never recommend using this site. Live and learn, don’t use it😡😡”

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Posted 2 months ago

“Julia was rude. Only asked politely for the price on an item. Rude.”

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Posted 3 months ago

“I ordered a couple things from Amazon and I still haven't received any of my packages I won't buy anything else from them and I will be turning them in to BETTER BUSINESS AND I WILL BE TELLING EVERYONE I KNOW AND POSTING IT AS WELL”

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Posted 3 months ago

“Ordered Dec 16 haven’t received nothing yet payment was taken out Dec 18 is this a scam warehouse deals”

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Posted 3 months ago

“I did a click and collect order, went into store and gave my order number, got box and I said oh that looks small but got told it gets packaged really well at central so everyone says that…. This was on Monday 23rd Dec. Then when wrapping presents realised half the order was missing on Xmas Eve. Went back on Boxing Day and waited for a while to receive another box, oh but there was still stuff missing… 3 more bags later and finally got full order. Customer service is appalling! Really disappointing!! No apology, no nothing!”

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Posted 3 months ago

“If I could give them zero stars, I would. I ordered an outfit that was really expensive and they kept sending me the wrong things and told me to keep the items instead of sending me what I wanted in different sizes that I could not wear by the way. Since I purchased the items through Afterpay, I could not get refunded so BEWARE! They are a bunch of scammers.”

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Posted 4 months ago

“The Porirua Warehouse I have stopped shopping there, I find the staff their are very Rude and very unhelpful.”

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Posted 7 months ago

“Warehouse Whangarei has to be one of the worst run businesses EVER. Staff is only to find at the checkout and has no interest in helping . Cash tilt ( although having 4) are hardly ever manned. If they are ,they tell you the amount but you don't see it on screen ( legal ?!? doubtfull...) . There is is very good reason why this huge building is deserted of customers....”

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Posted 7 months ago

“Website is a scam ! They do not respond to email, and block comments on the instagram page! I have not received my package in over a month !”

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Posted 9 months ago

“I wish I had known about the deplorable customer service for which The Warehouse is known before I stepped foot in their stores. I purchased some gummy collagen vitamins that were so hard they were inedible. They were harder than the rubber legs on my tripod. They were as hard as the rubber soles on my sneakers. They were also expensive, so I took them back and asked for a refund. The manager at the Porirua store told me they don't do refunds on "food items" because they don't know what I did to it and they can't resell it. What in the hell? First off, what could I possibly have done to vitamins to make them that hard and worthless? Second, why would they want to resell something that's obviously defective? They could not point to any printed return policy stating they do not honor refunds on their worthless items. They just refused to refund my money. I was glad I requested the refund before I started shopping because they just saved me a couple hundred dollars on that same trip as I left immediately, leaving items in my trolley right there at the register. I will NEVER shop at this sorry excuse of a business again.”

Helpful Report

Posted 1 year ago

“3 weeks have gone by still Waiting on a paid item which wasn't in store I was convinced that they will order my item and finally be one of many happy customers No no not truly disappointed So I will go and get my money back I have treasured my receipts Just incase So hope they get there beep beep beep together Thinking will I have to fight for my money Reviews look rather grim”

Helpful Report

Posted 1 year ago

“after 45 days of shipment (thei claim) finaly claimed that the item was delivered where it was NOT Thei lied about it No response whatsoever”

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Posted 1 year ago

“Was a long time warehouse employee. 14 years. Always thought highly of the company till lately. Selling caged chicken eggs. Disgusting!!!!!! Put yourself in the life of misery they have. I have hens and they are amazing and such personalities. No living creature deserves to be treated so badly. You suck. I now hate the warehouse. Money is all that matters. I thought Steven Tindall was a Paw Justice supporter not sure of that. Come on Steven get behind the banning of caged chickens instead of supporting it. My opinion of the warehouse is now down the drain.”

Helpful Report

Posted 1 year ago

“I bought a bag of apples only to discover they were soft and brown on the inside. Not good enough. if you are going to stock fruit, please make sure it is fresh and not only suitable to throw in the scrap bin. most disappointing. Will not be buying apples again from The Warehouse.”

Helpful Report

Posted 1 year ago

“The Warehouse would not sell me an item they had on the shelf as it was the last one! This was an item I needed, I went else where and will not be returning to Hastings Warehouse.”

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Posted 1 year ago

“Totally disgusted. You have charged me $20.76c to deliver two items. A dogs bed and a stainless steel drink bottle. TOTAL RIP OFF!!! The delivery cost was almost as much as the dog bed.”

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Posted 1 year ago

“Warehouse Stationery Takanin closed down and now there are 14 people in the queue and a 20 mon wait at the Warehouse. Not good enough. You could at least provide seating and refreshments !!!!!”

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Posted 2 years ago

“Easter bunny giveaways have gone from a decent sized 4 dollar choccy bunny with different flavours in recent years to a small milk chocolate one worth 1 dollar something. Also have 2 children where in past years could get one each for them but now only one per family.... Really Disappointing and frankly despicable behavior from the warehouse this year.”

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Posted 2 years ago

“They charge you for collecting. Lol. River Island dont. How much customers warehouse must loose. I order online send to store and collect for nother. Love RI. Learn something warehouse.”

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Posted 2 years ago

“Very bad quality! Bought tea towels and washed them as directed. What came out of the washing machine was almost half of the original dimensions and looked horrible. Is very bad quality. I would certainly not recommend buying them. Had to go back to the store to get my money back. There wasn't even an excuse for my bad experience and it's not the first time I had to return something because of the poor quality. I'm not sure what's happening at The Warehouse. I used to buy a lot there, but the quality of many products has gone down from pretty good to really bad. I'm going elsewhere.”

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Posted 2 years ago

The Warehouse is rated 2.1 based on 261 reviews