Thomas Cook Reviews

Name: Thomas Cook
Rating: 1.80

1.8 Rating 148 Reviews

18 %

of reviewers recommend Thomas Cook

Company Reviews

Questions

Metrics

1.8

Based on 148 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Thomas Cook 4 star review on 5th April 2025

Anonymous

Thomas Cook 5 star review on 3rd March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thomas cook agents are very lazy. The agent took a long time to contact me even after official emails and after I had shared my number for personal communication on watsapp. Had clearly told them to book for 4 star resorts with deluxe rooms for accommodation of 2 adults and 1 child. But the resotrt they booked for us in Krabi was very disappointing. They claimed to be a self service and green resort but the rooms were very small with hardly any place to move and the housekeeping staff would not response to complaints. Additionally we had to wait for 4 hours in the looby in the heat as our room was not ready in time . The lobby did not hav AC and half the fans were also not working . The agent themselves are not at all aware of the local places and the resorts that they are booking. She told me that all the water sport activities are available in the island tours that she had booked for us. But only snorkelling was available. When I found this out I had to make alternate rushed arrangements to enjoy water sport activities in Phuket . In Bangkok they booked as a service apartment instead of a resort even after requests to the contrary . Daily had to take a shuttle bus 15 minutes away for breakfast. Plus the safari tour that they had booked was also ill managed. The park starts at 9:00 a.m. but our tourist pick up was at 9:00 a.m. and we reached the park at 10:00 a.m. The driver then brought our tickets and gave it to us which caused an additional delay and we had to practically run to watch the first show which be missed anyways. The park closes at 4.30 pm hence the whole day was a very rushed day running around from one place to another to watch the shows with hardly any time to see the animals properly. I sincerely request, Thomas Cook to train their agents properly in the local Cities that the tourist are booking with .”

Helpful Report

Posted 5 months ago

“the seats are uncomfortable and the legging rooms ok but its an ok airline”

Helpful Report

Posted 9 months ago

“The tourist guide rushes off people within 10 min of any sightseeing. This is not fair. Some sr citizens cannot rush and what the point being each sightseeing in 10 min . Pls improve n have patience”

Helpful Report

Posted 2 years ago

“Difficult to book online. Prolems with the site after payment details entered so was unsure if payment had been taken. Had to make booking by telephone. Speaking to the call centre was easy though.”

Helpful Report

Posted 5 years ago

Thomas Cook is rated 1.8 based on 148 reviews