Thomas Cook Reviews

Name: Thomas Cook
Rating: 1.80

1.8 Rating 148 Reviews

18 %

of reviewers recommend Thomas Cook

Company Reviews

Questions

Metrics

1.8

Based on 148 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Thomas Cook 4 star review on 5th April 2025

Anonymous

Thomas Cook 5 star review on 3rd March 2025

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We needed forex for our trip and Subhash from Thomas Cook at Hitech City Branch was very helpful and gave us a good deal with price and swift process.”

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Posted 2 weeks ago

“Good service provided by kava and Subhash”

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Posted 2 weeks ago

“The hospitality provided by Mr. Paresh Mhatre, Tour Manager and local guide Mr. Steven during the visit to Pattaya and Bangkok, Thailand from 22.02.2025 to 27.02.2025 was highly commendable. I would definitely recommend the services of M/s Thomson Cook to my friends for international and domestic visits.”

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Posted 1 month ago

“We were very happy with Thomas Cook.Team manager mr.Pravesh and team guide Mr.Stephen are very nice and very helpful. In future I will go with Thomas Cook. .”

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Posted 1 month ago

“We went to Pattaya and Bangkok from 22 Feb to 27th Feb 2025 in a group tour from Delhi. All the booking process was very smooth & quick by Mr Gurdeep Singh of Thomas Cook office GK- 2 New Delhi. Everything was booked in advance. The Tour Manager Mr Paresh Mhatre and our guide Mr Steves took care of us from the arrival at Bangkok Airport to the whole tour programme. All the hotels at Pattaya and Bangkok were nice. The day wise Itinerary was well designed and they provided us all Indian foods. We specially thank Mr Steves who was our guide throughout the tour, he was very much sincere and knowledgeable, he took care of us and accomodated all the needs. He along with Mr Paresh Mhatre made this tour memorable. All in all great service provided by Thomas Cook. Will surely recommend Thomas Cook to friends and family.”

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Posted 1 month ago

“We went to Pattaya and Bangkok from 22 Feb to 27th Feb 2025 in a group tour from Delhi. All the booking process was very smooth & quick. Everything was booked in advance. They took care of us from the arrival at Bangkok Airport to the whole tour programme. All the hotels at Pattaya and Bangkok were nice. The day wise Itinerary was well designed and they provided us all Indian foods. We specially thank Mr Steves who was our guide throughout the tour, he was very much sincere and knowledgeable, he took care of us and accomodated all the needs. He along with Paresh Mhatre made this tour memorable. All in all great service provided by Thomas Cook. Will surely recommend Thomas Cook to friends and family. Debashis Khan”

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Posted 1 month ago

“Good service”

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Posted 2 months ago

“Vinay from Annanagar, supported me on my requirements. He is very knowledgeable and humble person. People should asked for Vinay when you seek solutions from Annanagar, Chennai”

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Posted 2 months ago

“Ankita from your camp branch was a great help. She helped me for card activation and explained about its usage. She is most courteous and helpful. Best wishes to her!!!”

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Posted 2 months ago

“Very good platform. Tried many platforms this is the best”

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Posted 4 months ago

“It's excellent performance 😊😇❤”

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Posted 5 months ago

“I had booked a honeymoon trip to Bali for 7N 6D. Their plan and service was good especially they prefer our choices and plan according to that. Thank you Mr.Raezz sir for your kind support and special thanks to our driver cum guide *Mr.Agus* for his care and support during our travel 🫡”

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Posted 6 months ago

“It was good experience”

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Posted 7 months ago

“By doing currency daily really appreciate time work”

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Posted 7 months ago

“I bought a pair of Bullseye Azalea jeans. L💙V them, packaging, what a 10*, still in the plastic sleeve, tags, invoice, as I normally receive jeans straight in the post bag from other companies, customer service when questioning Bullseye site to receipt of Thomas Cook was excellent, didn't know Thomas Cook owned the brands. Overall all fantastic service”

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Posted 8 months ago

“I wanted to travel with my family and looking for a good experience so thought to use a giant company service. I heard lots of advertisement from SOTC and thought my tripe will be amazing. I raised an enquiry and got a call from their sales representative. They provided me a great deal by providing detail quotation. My main concern was type of hotels so I emphasis them to provide hotel names where we will be accommodate. They provided me detailed quotation by specifying hotel names. I was satisfied and made booking. When our trip begins and reach hotel, I got shocked. All the hotels have been changed to below categories. I contacted to person who provided me quotation but they said you need to email company regarding this. I emailed them but got no response. You can never reach to authorised person to sort your query. They assigned a tour manager but he did not have any rights to change hotel. Since they have already taken full amount from beginning, I have to stay in low category hotels. It was really pathetic and I never expected such type of service from such a giant company. So be very careful with their service. You will never be able to reach authorised person via phone but only email and you will have to take multiple follow ups to get their response. Very dissatisfied with this company and their service.”

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Posted 9 months ago

“I have dealt with a gentleman called Philip over the last two days on the booking line. With his help and advice I have managed to book a holiday to Turkey. ☀️🏖️😁”

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Posted 10 months ago

“First class service, long haul, start to finish. 11 years on the trot.”

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Posted 5 years ago

“Excellent customer service searching and buying your next holiday is excellent with the no deposit and pay monthly plan it was ideal for our family”

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Posted 6 years ago

“Very easy to book holiday online and had no issues. Site is easy to access and understand. Well done Thomas Cook.”

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Posted 6 years ago

Thomas Cook is rated 1.8 based on 148 reviews