Thompson-Morgan Reviews

Name: Thompson-Morgan
Rating: 1.39

1.4 Rating 585 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

01473 695235

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Thompson-Morgan 1 star review on 2nd July 2024

Anonymous

Thompson-Morgan 1 star review on 10th June 2022

MISS R ARLOFF

Thompson-Morgan 2 star review on 26th May 2022

Eamonn Caton

108

Anonymous

Anonymous // 01/01/2019

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“MOORFIELD BARN”

Helpful Report

Posted 4 years ago

“I ordered Petunia plug plants for my hanging baskets in March, Email advised of a delay; Emailed twice to T&M no response. Plants turned up last week, 40% went straight to compost heap, stems detached from roots. The plants' roots were dry and the extent of growth indicated that they had been packed some time. Not impressed, rubbish service and woeful product.”

Helpful Report

Posted 4 years ago

“I ordered some plug plants in march,then I get an email to say I will get them March 2021 no mention of this when I ordered them,so I cancelled my order and still waiting for a refund.”

Helpful Report

Posted 4 years ago

“I ordered plug plants for hanging baskets in March 2020, message received saying slight delay, messaged in April - no reply, sent again on 4 May - no reply. Plants arrived last week, 40% were dead, the roots were dry and given the growth of the remaining specimens they had been in the packaging for quite a while.”

Helpful Report

Posted 4 years ago

“I was very disappointed to receive 5 strawberry plants packed lying down. 1 has since died for all my care - it was almost completely dried out on arrival - 1 is very poorly and 3 are doing well. I also ordered 8 petunias 2 are very poorly - the others OK. I emailed a complaint about the latter and had NO reply. If you think about it I could have gone to a garden centre or the fruit shop in town and bought healthy plants...”

Helpful Report

Posted 4 years ago

“Ordered frills and spells in Feb. Catologuec stated five colours. I only have two being purple and white this shouldn't happen missing Three colours cost of plants 43 pound Couldn't get in touch sooner as flowers have only just started to bloom hence only two colours Dissapointed to say the least plus don't like being ripped off Think trading Standards need to sort this shambolic company out”

Helpful Report

Posted 4 years ago

“I have received 2 parts of a 3 part order the quality and condition of plants is very poor as per attached photo-cost £14. The 3rd part of order states there has been a delay in order being dispatched and should be dispatched within 14 days but this time has passed. I have emailed Thompson & Morgan requesting a full refund in view of missing order and very poor quality of orders received.”

Helpful Report

Posted 4 years ago

“The geraniums and fuchsias have arrived. The fuchsias are puny, broken little things. Very disappointing indeed. The geraniums are all leggy, some with one tall outsized more or less dead leaf from a tiny centre. We will try to salvage a few but have sent off for some replacements from another firm. Shan't bother with this firm again.”

Helpful Report

Posted 4 years ago

“Had an order, for 3 items two item arrived, fuchsias ordered 10 only 2 arrived alive, Other plants were fine, now been trying to change my last item since 28 th April Had I automated email back , be in touch in 2 to 4 day!! Emailed again 6 days Later be in touch in 48 hours still no answer emailed again got email back, be in touch in 5 to 7 days, my order is supposed to be being delivered on 15 th may ?. Still don’t know if they have changed my item but had enough time to it do. I think !!”

Helpful Report

Posted 4 years ago

“After reading the number of dissapointing i can only speak as i find and say that i have been averageing two orders a month since March and yes some have been a little slow but i put that down to the situation we find ourselves in and one order went astray,i emailed,they replied within a few days and a credit was issued,also quality has not been an issue.So far so good and i hope it lasts.”

Helpful Report

Posted 4 years ago

“Ordered for second time from here first time variety of seeds which are starting to show which is positive, nothing from others but might be a bit too early. Pleased with what I received. Ordered bedding plugs told 21 days but first lot came within 6days. Very impressed with service.”

Helpful Report

Posted 4 years ago

“Quite simply one star is too much. After a month no seeds, no relies, no refund. And guess what no more business from me ever ever again....”

Helpful Report

Posted 4 years ago

“I ordered plants a couple of months ago one product was delivered in a very poor condition but no sign of the rest. Whilst understanding that things are difficult for every company st the moment I find it unforgiveable that Thompson and Morgan take money from your account on receiving an order and hold on to it with no concern about the fact that plants arrive so late and in a bad condition whilst knowing we have no way of contacting them”

Helpful Report

Posted 4 years ago

“Ordered seeds got a dispatch email 1 month ago nothing as to yet will never use this company again needs looking into what with so many bad reviews”

Helpful Report

Posted 4 years ago

“- Delayed posting of items - Poor packaging resulted in damaged plants on arrival - No communication (phone lines turned off and won't respond to emails) - Some plants dead on arrival Spent £140 on plants, and almost everything is ruined.”

Helpful Report

Posted 4 years ago

“I ordered 100 fuchsias from T & M and my order arrived well within stated time. All plants were well packaged with plants in excellent condition. Roots were moist and plants had picked up from transportation within 24 hours. Many Thanks.”

Helpful Report

Posted 4 years ago

“Not happy with this company at all this year, plants are late arriving and when they do arrive they are in poor condition 24 petunias , we'll be lucky if half survive,we had the same experience last year but didnt do a review but we definately will not order next year, Thompson and Morgan used to have a good reputation but according to previous reviews, not any more.”

Helpful Report

Posted 4 years ago

“Only spent £10 on seeds lucky enough never delivered have terrible customer service avoid this company needs trading standards to have a look”

Helpful Report

Posted 4 years ago

“I have placed two orders, I have received my second order, but no sign of my first order. I had confirmation email for both orders. Have sent two emails but no reply. The two hanging baskets I received had quiet a few stems that had been broken off I dare say they had been rolling around in back of van, with not a lot of care taken, if your using a parcel delivery company what do you expect . People pay good money and expect a good service and plants delivered in a good condition.”

Helpful Report

Posted 4 years ago

“One is too many. Spent £99 on plants and those I have received are in extremely poor condition. Dead, diseased and generally poor condition. Most aren't going to make it. Complained about first batch of begonias 24 knackered plants - no response. Second batch of geraniums - 3 trays knackered and one passaable. Will never ever use them again and I suggest you don't either.”

Helpful Report

Posted 4 years ago

Thompson-Morgan is rated 1.4 based on 585 reviews