Thompson-Morgan Reviews

Name: Thompson-Morgan
Rating: 1.39

1.4 Rating 585 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

01473 695235

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Thompson-Morgan 1 star review on 2nd July 2024

Anonymous

Thompson-Morgan 1 star review on 10th June 2022

MISS R ARLOFF

Thompson-Morgan 2 star review on 26th May 2022

Eamonn Caton

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Is this the same company as Thompson & Morgan? If so, I have had the most horrendous experience with them over the past six months, having spent over £300 (of which over £80 was for post and packing). I purchased a range of plug plants, bare root plants and bulbs. NONE of the bulbs were as described, particularly the tulips where I paid extra for ones like Rasta Parrot and got common or garden white, a collection supposed to be deep purple and pale lilac, which were white with one or two purple, orange ones which were half - you've guessed it - white. Over 200 aliums which should have filled a bed with colour produced only 7 flower heads - really??? Iris Metalic mix are common or garden dutch iris. Iris Katherine Hodgkins are common or garden dutch iris. ALL of the plug plants, of which there were over 200, were dead on arrival. Nothing was as described, nothing has thrived. To be fair to T&M they have refunded quite a lot but I gave up complaining after the fourth or fifth time, and they have still had a vast amount of postage out of me. Instead of my flower beds - of which there are many - bursting with colour they are decidedly dreary. The one good thing was that customer service have been very good at responding, although they do seem to get very confused about things.”

Helpful Report

Posted 2 years ago

“Don't buy anything from this bunch. Almost everything I bought died in the first year - raspberries, blueberries and gooseberries. You will receive tiny, weak plants that struggle to survive.”

Helpful Report

Posted 2 years ago

“Terrible customer service. I have emailed twice about a refund and heard nothing back. Plants arrived dead, unbelievable that they had been packed in such a condition. I wouldn't recommend this seller.”

Helpful Report

Posted 2 years ago

“Had 2 hanging baskets send out the baskets were in a very poor state box all ripped open baskets tipped over plant and compost was in bottom of box the packaging was useless would have been better in a carrier bag got in touch now got to wate a mouth for 2 new baskets this is not on as I order in January for May delivery very poor service in my book”

Helpful Report

Posted 2 years ago

“Possibly the worse customer service EVER! I placed an order on 14/5/22 and received an order number and email confirmation of my order. My bank account shows the payment being taken on that day. The email said it was scheduled for a “dispatched in 24 hours” delivery. After over a week I had still received nothing. I emailed “customer service” (the most inappropriate name ever!) to receive not so much of an apology but stating that although I had received an email and an order number, the order had not been placed. I was asked to provide further information (90% of it I had already submitted but they had not bothered to properly read my email) and then received further emails stating the order didn’t exist, despite confirming the money had been taken from my account. How can you possibly trust a company whose own systems send confirmatory emails, give you order numbers take your money then none of their systems have any record of any of this???? Genuinely appalling customer service, what an utter waste of my time and money. I am still awaiting anything even remotely resembling a helpful reply from them. Truly appalling. Will not be ordering ever again!!! Sadly, I made the mistake to pay to join their “members club” - don’t be fooled this company does not have the infrastructure to support online business. Please, do yourself a favour and avoid them, still waiting for my refund/order to arrive at the time of writing.”

Helpful Report

Posted 2 years ago

“There is no contact with them, and the customer service team is not willing to solve the problem. This is the worst customer service team.”

Helpful Report

Posted 2 years ago

“waited 7 days for 3 melon plants finaly got them in a pretty bad state, poorly packed and 2 badly damaged, totally dissapointed with this company, doubt i would ese them again.”

Thompson-Morgan 1 star review on 20th May 2022

Helpful Report

Posted 2 years ago

“Why oh why did i do it again. I thought I would try the plugs again. Between 25 and 50% of them arrive virtually dead each time. I planted the rest in a good compost mix which I would normally pot on in and they all die - this is not the first time. Just a very bad idea!”

Helpful Report

Posted 2 years ago

“Customer service team didn't appologise for forgetting to cancel my order. I cancelled my order 2 or 3 days before despatch, but they did not reply to my email and when my products arrived, they were severely damaged. One of them had mould on it because it was in transit for over a week. I was so disappointed because I had ordered them specifically on the basis that they would be dispatched within 48 hours like it said on their website. It's clearly just false advertising because it was over 2 weeks before they were dispatched. The customer care team didn't appologise when I told them one of the plants was mouldy. They said it was water marks and they wouldn't refund me any money because it didn't meet their 'poor quality' standards for a refund....”

Thompson-Morgan 1 star review on 9th May 2022

Helpful Report

Posted 2 years ago

“This is the last time I will ever buy from this company. Bought 12 giant fuschia plug plants, potted them on in good quality compost and one by one they are keeling over. Same thing happened last year. Why oh why did I repeat the mistake! Have some other plugs from a different supplier, potted on 8n the same compost, kept in the same environment and they're thriving.”

Helpful Report

Posted 2 years ago

“I placed an order in February for bare rooted strawberries. They arrived in March with no green showing at all, but I followed the instructions in the package. Mid April and they are still dead as a dodo! I spoke to customer service on 25th March and a very nice lady said she would send out a replacement order. 12th April and still no replacement order has arrived, so I rang again and the man said they were due to be sent out on 16th April - 3 weeks after my call!!!! So I've cancelled the order and asked for my money back - let's see how long I have to wait for that. The redcurrant bush that I ordered is just a stick but I will persevere and hope I don't have to ask for a refund on that too! I definitely won't be ordering through T&M again. I'm not happy with the condition of the plants I've received or the speed of orders being sent out.”

Helpful Report

Posted 2 years ago

“order no. W12311187 Aquileia like a tiny spider. Lavender head of a 5pence /1/4ins root Fuchsia was fine, as bought in a pot. after 3 weeks, they not much better. Rubbish plants. Not worth the money. wouldn't recommend”

Helpful Report

Posted 2 years ago

“Aquilegia like tiny spiders............. Lavendar plants, Head like a 5 pence piece with less than half inch root!!. Penstemon, garden ready, not too bad Best of bad bunch, Fuschia, which was in a pot. Disappointing. No i wouldnt buy from you again.”

Helpful Report

Posted 2 years ago

“Purchased a range of vegetable seeds from Thomson-Morgan. Tomato(yes I know this is a fruit) packet only contained six seeds. Broad beans 50 beans in pack 20 had been eaten by something leaving many tiny holes in them. 30 planted only 19 germinated. Peas 12 germinated out of pack of 50. Will never purchase again from them. Also told, whether this is true, that Suttons are part of Thomson-Morgan. Have found Mr Fothergill's seeds to produce much better results and there are many more seeds in the packets.”

Helpful Report

Posted 2 years ago

“Bought Bumper Garden Collection a total of 72 plugs ( smallest plugs I have ever seen ) arrived on time, out of the 72 plugs I found that 13 plugs were crushed and dead. Recommend you buy from your local shop”

Helpful Report

Posted 2 years ago

“Thompson & Morgan charge £4.99 delivery per plant on Wowcher and Groupon. They set the delivery cost WITH Wowcher and Groupon. So if you buy 6 plants, you’ll pay 6 delivery fees. It’s a scam.”

Helpful Report

Posted 2 years ago

“I ordered the hotbin MK 2 on 16th of December 2021 it arrived by courier on the 11th January it a good clean condition I am very happy with the service I have got from TM. I will be using your site again now that I am a member. Thank you”

Helpful Report

Posted 2 years ago

“Ordered Strimmer in July for my 82 year old Father as it said it was in stock, they took my payment and then I receive an email stating they expect delivery of stock 5th September, I was furious as ordered new one because previous strimmer(same make and model) less than 12 months old and was told they would be sending replacement battery despite battery showing as fully charged, email regarding this stating middle of September. Updated email 15th September saying your order has been dispatched only to find out this is not the case apparently it is sat on a shelf waiting to be picked and packed, then picked up by Whistl who have no clue where it is so waiting for them to pick it up and pass on to Hermes to deliver so at this rate it will have Christmas wrapping paper on it. Company DISGRACEFUL, Customer service DISGRACEFUL”

Helpful Report

Posted 3 years ago

“Think we've all been missled by the name Thompson-Mogan instead of Thompson AND Morgan! I shall now inform the original company and also complain to e-bay, which is where I made my purchase from. I thought it strange that T and M were selling on that site!”

Helpful Report

Posted 3 years ago

“Order 2x 12mixed alpine perennial plants arrive 2weeks late and received a box with 22 plants in one lot of 12plants all the same and another lot of8 plants the same and4 the same in total 18 of one plant and 4 of another they were damaged and all over the place in the box tried to complain only to be told it’s a lucky dip and if I return them I will have to pay postage would definitely not recommend these cowboys”

Thompson-Morgan 1 star review on 29th August 2021

Helpful Report

Posted 3 years ago

Thompson-Morgan is rated 1.4 based on 585 reviews