Thompson-Morgan Reviews

Name: Thompson-Morgan
Rating: 1.39

1.4 Rating 585 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Phone:

01473 695235

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Thompson-Morgan 1 star review on 2nd July 2024

Anonymous

Thompson-Morgan 1 star review on 10th June 2022

MISS R ARLOFF

Thompson-Morgan 2 star review on 26th May 2022

Eamonn Caton

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for plug plants due to arrive in March. ? I may get them middle of May. Alfull customer service. They do not care about their customers.”

Helpful Report

Posted 5 years ago

“I have had two items delivered of my order. 5 dahlia plugs and 5 petunia plugs. Dahlia plugs all melted like been cooked and of the 5 petunias only 1 any good. Tried contacting via track my order but just unable to make contact. I have used this company for years but of late delivery gone up the shoot”

Helpful Report

Posted 5 years ago

“I agree with these reviews. Delivery due 25/03/2019, but still not received. They were still advertising in the Daily Mail for half the price, and to add salt to the wound they have now reduced the price to £3.00.”

Helpful Report

Posted 5 years ago

“Ordered Osteospermum collection in October 2018, got told they would be despatched in March, got an email from T&M 11th April telling me they will now be despatched in mid May. 7 months to take cuttings. Won't be buying anything else from these people.”

Helpful Report

Posted 5 years ago

“Delayed delivery date, for all the items on my order, to when I’m away, so I Tried to call to cancel, could not get through, so sent an email to cancel. No response, so continued to send loads of emails. Finally got a reply almost two weeks later, but still the plants weren't cancelled. No help on the phone, when I finally got through today. Basically, I’ve just paid for plants that will die. Your customer service is non-existent and needs to be sorted out. A very unhappy ex customer.”

Helpful Report

Posted 5 years ago

“One star is too much. Avoid like the plague these guys are rude take your money then don’t contact you and you can’t contact them”

Helpful Report

Posted 5 years ago

“Products not sent. They do not reply to emails. Always pay by paypal and then you can open a dispute and get a refund.”

Helpful Report

Posted 5 years ago

“Placed my order and paid and now cant get any response from customer services. Will never use again”

Helpful Report

Posted 5 years ago

“Ordered a range of plants from them, including a Judas Tree. It took them days to respond to my email asking where the order was in their processes. Having replied to my email they promised to deliver the plants in short order. Some of them finally arrived, others are still on back-order. After almost 3 weeks of waiting we still do not have THE most important plant from the whole order. My other half and I have both been dealing with T&M for many years but in the last two years the quality of the plants in general has deteriorated, and the packing methods are atrocious. Once this order is completed it will be the last. Yet another British business going to the dogs. Thank goodness I am retiring as a gardener for over 50 years, I now have the time and can now grow most of my own plants for my own garden, instead of buying them in.”

Helpful Report

Posted 5 years ago

“Plants not up to standard. Customer service is a shambles. No reply to my email for 2 weeks. Then stock email received saying they were very busy ( must have lots of unsatisfied customers) and not to email again. Similar one arrived today saying they are very busy and hope to reply within 10 days. Diabolical..”

Helpful Report

Posted 5 years ago

“Terrible service. Ordered plants in the first week of Feb. Was initially told a delivery date in Feb but then this was put back to 21st march. This date came and went. No plants. I emailed. No reply. Eventually after I was moaning on social media they got back to me. My plants were apparently despatched on 28th march and would arrive within 4 days. 8 days later - guess what? Still no plants. Tracking information on their website is absolutely useless too. Pointless having it there if it doesn't work. I used this company a few years ago and they were good but they are just appalling now.”

Helpful Report

Posted 5 years ago

“Whilst Thompson & Morgan may be a good company with good products once you provide them with an email address you will be bombarded with aggressive selling emails which it seems to be impossible to stop. I have blacklisted them and emailed customer care to remove me from their mailing list all to no avail. Definitely will not use them again.”

Helpful Report

Posted 5 years ago

“Placed an order, received order number and chased after a few weeks and was told it will be delivered end of March. now being told that they won't fulfil it and i won't get my free climbers.”

Helpful Report

Posted 5 years ago

“What has gone wrong at Thompson and Morgan? I ordered seeds on the website and despite my order form confirming despatch within 3 days and the assurances of arrival times on the website they failed to arrive after 8 days. When I rang I was told they had only just gone to the Royal Mail. The arrival time was critical for me as I was only going to be able to receive the seeds over a short period. I was refused permission to speak to a supervisor / manager but assured one would call me within 48 hours. They didn’t! When I rang again after 3 days I was eventually called back and offered a voucher which I used to order more seeds. My new order stated the despatch date would be 12/3. By 18/3 nothing had arrived so I rang again. Once again I was refused access to a supervisor but assured that one would call me within 48 hours. 3 days on and, you guessed it, nobody has called. Can you tell me please why I should ever bother shopping with you again when the systems seem to be failing, I am fed misleading information on the order form and website and I have to deal with a customer care unit that seemingly couldn’t care less? Martin Holloway.”

Helpful Report

Posted 5 years ago

“Excellent product. Excellent service. Would recommend.”

Helpful Report

Posted 5 years ago

“Yodel delivered parcel of live plants 100 m from house, saying delivered to safe place. Our house sign on roadside is definitely not considered a safe place and no card delivered indicating parcel had arrived! Won’t be using again.”

Helpful Report

Posted 6 years ago

“Really helpful and when I had a query they were very prompt in their response and sorted it out within a couple of days as they had to wait for a third party to reply to them. Great service, my order was dispatched within the week and very well packaged.”

Helpful Report

Posted 6 years ago

“I ordered a new sunflower plant, it arrived quickly and suitably packaged.”

Helpful Report

Posted 6 years ago

“I have found that 1 in 5 deliveries of live plants are not met within the given delivery time (i.e. the plants are dead if they arrive or do not arrive) Delivery dates are also changed without notice. This makes it hard to plan ahead when ordering plants. On the up side the plants are good quality if they do arrive in time.”

Helpful Report

Posted 6 years ago

“very good quality plants and value.”

Helpful Report

Posted 6 years ago

Thompson-Morgan is rated 1.4 based on 585 reviews