Thompson-Morgan Reviews

Name: Thompson-Morgan
Rating: 1.39

1.4 Rating 585 Reviews

8 %

of reviewers recommend Thompson-Morgan

1.4

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 22%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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01473 695235

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Thompson-Morgan 1 star review on 2nd July 2024

Anonymous

Thompson-Morgan 1 star review on 10th June 2022

MISS R ARLOFF

Thompson-Morgan 2 star review on 26th May 2022

Eamonn Caton

108

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order for a trio of canna lily orientalis was placed by 15th June and I was informed that delivery would be within three days. This was then changed to the middle of July. It is now the end of July and I am still waiting. According to my order record, it is scheduled for delivery on 28th February 2022! This is the most disappointing birthday present I have ever ordered. A previous order, 26th May has still not been received.”

Helpful Report

Posted 3 years ago

“Ordered hanging baskets with fuchsias in them. One arrived late, totally destroyed in transit, complained and eventually two more arrived, one unannounced. Both in the same damaged condition as the first one. Very cheap flimsy hanging baskets, plants tipped out and soil everywhere ! Cannot believe how they are still trading sending out rubbish like this. Will never buy from them again !!”

Thompson-Morgan 1 star review on 27th July 2021

Helpful Report

Posted 3 years ago

“Ordered Indian queen alstromeria 5 in number out of the 5 received two arrived with broken shoots caused by cramming them into the package the remaining three were a little better,I complained and the worst two were replaced ,these were only marginally better, all are now in compost bin what a waste of£19-99 I have had decent plants from them in the past but these are pure rubbish never again”

Helpful Report

Posted 3 years ago

“If I could give zero stars I would. Sent me 13 plants of which several were dying. I planted the vaguely healthy remainder only to watch them die too (of late tomato blight as diagnosed by RHS) and infect my entire greenhouse with the loss of all my existing 20+ tomato plants. I sent T&M photos of the greenhouse devastation they caused and asked for plant and soil replacement costs of £45 (I sent a copy of the receipt for the replacements). They said they don't give compensation and offered me a £25 voucher. Never again - run don't walk in the opposite direction.”

Helpful Report

Posted 3 years ago

“Pre order plugs. Poor poor plants, 28 quid wasted…rubbish”

Helpful Report

Posted 3 years ago

“Unbelievably absolute rubbish service Unbelievably absolute rubbish service, Paid nearly £1000 for some artificial hedge rolls, and 2 weeks later it is still sitting in the couriers warehouse, call them to ask where it is and they don't eben know, No order confirmation, nor invoice or tracking numbers, I had to constantly chase to the point I gave up and asked for a refund. They don't even know what a VAT invoice or credit note is so it can be filed with accounts.”

Helpful Report

Posted 3 years ago

“Don't believe the dispatch time they give. Waste of time dealing with them. Will never use them again”

Helpful Report

Posted 3 years ago

“Waited weeks for 48 thimbles..what T&M laughingly call plugs! Do yourself a favour, stay well clear and support your local shops and nurseries instead.”

Helpful Report

Posted 3 years ago

“I am fed up to the back teeth with your company, three time my orders have not arrived. I am waiting for a further order of fuchsia plug plants ordered on the 12th June again nothing has arrived.”

Helpful Report

Posted 3 years ago

“I have been a T&M customer for many years, but things have just got worse. No delivery, yet again, ``must have got lost in transit`` and ``sorry, none left to send to you``. I have put up in the past with less than 90% success rate, but this year, 8 days delivery time on earlier orders has ruined nearly all plug plants. Perennials ordered in January and again in May all failed to arrive. I now read in Which magazine (May 2021) that T&M fall next to bottom in customer satisfaction surveys. I just purchased plug plants from a rival firm with prompt delivery and 100% success rate.”

Helpful Report

Posted 3 years ago

“I ordered 36 perennial plug plants in May with a despatch date of 14 days. That date came and went and I eventually received despatch notification on 8 June. When the plants still hadn't arrived after 3 days I telephoned and was told that those plants hadn't actually been sent out as "they weren't good enough" and a fresh batch would be sent out in a day or so. This morning (16 June) I received a pack through my letter box - which turned out to be the original "missing" plants marked with a despatch date of 8 June. The plants had been in transit for 8 days and of the 36 plants only 2 were possibly viable; 19 cells contained no visible plant material at all and the rest had dead and/or dying wisps. Now I won't lie, I have had some good plants from T&M and when it's been necessary to contact them with a complaint they are always quick to replace or refund - which is why I gave them 2 stars; but I've also had 1 potted plant packed upside down which arrived totally destroyed - for which I was still awaiting replacement from March with the reorder being postponed 3 times; several packs with a couple of plants DOA (which I considered fair enough and didn't bother complaining about) and one collection of plugs packed sideways on - being plugs and having taken 5 days to arrive they had all fallen out of their cells and were in a poor condition. True they did offer replacements for those plants without me asking and those are currently in transit; however, today's appalling collection was the last straw and I have since cancelled all outstanding orders for a refund (obviously with the exception of those still in transit). Will I ever order from T&M again - probably not. I've come to believe that T&M are a sort of factory farm of plants. Their seemingly incredible pricing is often just the equivalent of a supermarket loss leader - I've lost count of the number of times I've ended up spending much, much more because "I might as well take advantage of the postage". Their garden ready stuff often really isn't and their plugs are generally not worth the hassle - whatever the price. Their Customer Service are often helpful and always refund/replace but I've found over time that what they tell you isn't necessarily what is actually the position (note the comments above) and there are plenty of proper garden centres out there which do as they advertise - so personally I'd advise to avoid this company and use one of them. Although I guess there are always going to be people who are taken in by the seemingly good prices so probably a poor review like this isn't going to make a lot of difference.”

Helpful Report

Posted 3 years ago

“The same experience as so many reviews here. Dreadful isn't the word. Ordered the 72 perennials described as 'spectacular', plus Maxicrop treatment back in March. Delivery dates kept changing and luckily I'd taken screenshots of the mythical dates or I'd be doubting my sanity. I've ended up buying locally to fill gaps. Plants arrived yesterday, package and plants are battered, dead or non existent. Have potted on some more in hope. I had a great experience with Crocus last year in lockdown, kept me informed and plants flourished. This is exactly the opposite, 'spectacular'? I think not. Unless you count the spectacular disappointment/waste of money. Never again, use your bargepole at full tilt.”

Helpful Report

Posted 3 years ago

“Bought begonia plugs suposidly garden ready. Less than an inch tall some struggling to be half an inch. A good half of them with no leaves. Very late delivery, Will never use this company again and will advise every one I know to beware too.”

Helpful Report

Posted 3 years ago

“Ordered Pirennial Plugs on 13/03/21, delivery specified as end April, didnt arrive, so delivery revised to 17/05/21, didnt arrive, so contacted T & M, didnt reply until prompted, delivery revised to Mid June. Plants eventually arrived in a poor state having been in transit for a week. Order took 3 months for delivery of inferior quality plants. Never again...... wish i'd have read the reviews before ordering.”

Helpful Report

Posted 3 years ago

“My personal opinion is that I wish I had read the reviews before ordering as I would not have touched this company with a barge pole as they state blatantly unachievable timescales for delivery times on their website! I placed my order on April 11th and my particular items were advertised as being out delivery in 3 working days, so far so good. However this is not the case as once they have your payment, they change the goal posts by saying it won’t be delivered for at least 2 weeks (or much more). When contacting customer service, you are met with a standard response: “Unfortunately, as we are dealing with live plants delays can occur if the plant are not quite ready to be dispatched.” This should be made clear BEFORE they take payment as they give customers false expectations and then hit them with unacceptable delays in delivery. My order for bare root strawberry plants was delayed and came 2 weeks after the advertised delivery date. Unfortunately 4 showed signs of disease and have since died. My Calibrachoa Postiplugs did not arrive until 28th May, almost 7 weeks later. The customer care team (via their s.media email) were actually very apologetic and did their best to try and resolve my issue and, having worked in customer service myself before, I do feel sympathy for the customer care advisors as they must be run ragged, trying to fight fires caused by T&M’s unsustainable business model. It appears that this issue is not a new one as highlighted in an consumer champion article in The Guardian in 2019. Suffice to say that as a new customer who recently discovered T&M, I will never use this company again which is a shame for them as I am a very keen gardener who invests heavily and they will miss out on hundreds of pounds of potential future orders.”

Helpful Report

Posted 3 years ago

“Total rubbish, will be using my local gardening centre in the future they are cheaper and the quality cannot possibly be as bad as this company.”

Helpful Report

Posted 3 years ago

“your company is a discrase nothing better than scammers i rec omend go to the range super value hassle free rename your company scumbags .co.uk noel gordon luton beds”

Helpful Report

Posted 3 years ago

“I wish I had read these posts before ordering. The 'garden ready' plants are nothing more than bigger sized plugs and although the geraniums have survived every begonia once planted into pots/hanging baskets has rotted off at soil level. The Cosmos are more than half dead (and they are hard to kill usually. Simply a waste of money - don't even consider it!”

Helpful Report

Posted 3 years ago

“Very disappointed when after a long wait my geraniums arrived dead. I put it down to experience and waited for my veg plugs which took even longer to be delivered. Didn’t expect them to be so bad.”

Thompson-Morgan 1 star review on 31st May 2021

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Posted 3 years ago

“Why can't you give less than one star? It's all this company deserves. No respect for customers at all, just keep sending out pure and utter rubbish. How they still trade is beyond me. Never again will I part with my money to wait over 3 months to receive dead plugs that wasn't even fit enough for the compost heap.”

Helpful Report

Posted 3 years ago

Thompson-Morgan is rated 1.4 based on 585 reviews