Thompson Cigar Reviews

Name: Thompson Cigar
Rating: 1.32

1.3 Rating 284 Reviews

6 %

of reviewers recommend Thompson Cigar

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Metrics

1.3

Based on 284 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Thompson Cigar 1 star review on 6th July 2024

Ernest Worthman

Thompson Cigar 1 star review on 4th September 2022

F. Rahal

Thompson Cigar 1 star review on 24th June 2022

Thompson Cigar 1 star review on 23rd May 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm Sorry to say that I purchased 15 cigars on my last order. Luckily that's all I purchased. My cigars were so dry that they started coming apart when I tried to smoke them. Just terrible. I have purchased the same cigars at a local cigar shop with a decent humidifier. The taste was so much better.”

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Posted 4 years ago

“This must be an out of garage ran business with a nice catalog, I doubt they have in stock what it is in the catalog. Also uses fish bait methods of sales...ALL good deals are always on backorder, because they DO NOT EXIST !! Placed my order when 3 items was said in stock, 5 days later nothing happen, go check the order now everything is on backorder (they probably take orders and THEN will source the items with distributors, they buy with your money). Sent 3 emails, none replied, called 4 times to wait up to 15 minutes and no one pick up the phone. DO NOT WASTE YOUR TIME WITH THOMPSON CIGAR !!!...you are Welcome!”

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Posted 4 years ago

“Received my cigars without any humidification. Never experienced cigars being sent without humidification. I will not order from them again. Needless to say they were dry. I plan on avoiding this company in the future. Not worth saving a couple bucks for a dry cigar.”

Helpful Report

Posted 4 years ago

“Because of the convenience and pricing I ordered many, many times from Thompsom and their affiliate, Cigar International. It’s unbelievable how dismissive they are to customers who have a problem. They won’t acknowledge that they sent overly dry cigars that burn unevenly and they treat me like I don’t know how humidors work. If they don’t value my patronage, time to move on. Their customer service policy appears to be “ignore problems and send them a catalog”.”

Thompson Cigar 1 star review on 30th May 2020

Helpful Report

Posted 4 years ago

“It took 11 days from time of online order to delivery. I swore off this company two years ago for the same issue. AMEN to Mullins review below...”

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Posted 4 years ago

“Terrible customer service, this company sign me up to some kind of membership I did not approve and they was deducting $15 every month.”

Helpful Report

Posted 4 years ago

“never sent me the complete package i bought, never came the cigars in the order and when i write them a claim for it never answered me by email and only answered the customer service phone to say that somebody will call me back, i was waiting for the call back for 15 days ! and nothing .”

Helpful Report

Posted 4 years ago

“Absolutely the worst customer service and slowest shipping...HORRIBLE! Try and call them and see how long before you get a person...and don't blame it on the pandemic, it was terrible before. Order placed 1 week ago and still not shipped? To cancel you have to wait 2-weeks for the cigars to finally arrive and then send them back? This place is a joke! WILL NOT USE AGAIN!”

Helpful Report

Posted 4 years ago

“To be honest I've been a Thompson cigar customer for about 3 years and never have I ever experience no foreign people representatives. Shipping is reasonable takes about a week or less and I live in California. Thompsons, cigar daily, and zeal cigars are my go to online cigar shops.”

Helpful Report

Posted 4 years ago

“I can’t start to explain how terrible this company is.It wouldn’t recognize what customer service is if it punched them in their dishonest,lying,face.Read the reviews and stop supporting this company that cares not one bit about you.And if you are naive enough to order from them after reading the reviews then hold on for the most unbelievable disappointment of your cigar buying life”

Helpful Report

Posted 4 years ago

“first the phone system is horrible a year ago they said it would be repaired. I ordered 4 bundles of cigars, the rep said if I order 1 more bundle I would get a 10 dollar coupon. What he did not say was the coupon Expired 2 weeks after I got 100 cigars. I am sure I won't run out in 2 weeks. Horrible sales tactic. Only 1 of along list of complaints i have so after using them for over 25 years its about time to stop doing business with them.”

Helpful Report

Posted 4 years ago

“Worst company I’ve dealt with in a long time. Terrible customer service and insanely long shipping times. Avoid this dump. Try West Virginia Smokeshop instead. They’re amazing.”

Helpful Report

Posted 4 years ago

“Site will show items in stock. Once you order, you get an "out of stock" notice. Cancelling is nearly impossible as employees don't answer the customer service line or reply to emails. When products are in stock, shipping can take a week or longer. I quit ordering from them and went with Famous Smoke Shop. I get much better service there.”

Helpful Report

Posted 4 years ago

“Well, I guess I’ll pile on! I’ve been a customer for several years, sporadically. I ordered from the website, 5 packs all listed as available last Wednesday. As of cob today the status is still “processing “. Today I was told the cigars will be delivered within 5-10 business days from today! I’m guessing that they are subbing for another tobacco company making more than they normally do. I’m giving them until Thursday to get it shipped or I’ll cancel order.”

Helpful Report

Posted 4 years ago

“Paid for overnight shipping. Shipment was lost and it is impossible to speak to a native English speaker so nothing was resolver. Finally received the shipment about a week later and was never even refunded for the shipping. Horrible customer service and I spent a lot of money there over the last year. There are many other competitors to choose from.”

Helpful Report

Posted 4 years ago

“I cancelled auto shipping. 2 months later I get a shipment, called customer service and paid shipping to send item back. 3 weeks later, no refund received and customer service wants 15 more days to process my refund. They took my money quickly without permission but move like a snail when a refund is requested. Avoid this retailer.”

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Posted 4 years ago

“i ordered cigars and a big humidor 15 days before my friends birthday party then i receive it and checked out the box no damage to it at all... i open it up and removed the top styrofoam and found a huge dent in the top of the lid and it wasnt and couldnt have been made from shipping it had to be packaged that way and the best the can do is a return or replace in 5 days or refund after they receive the old one even i spoke to a supervisor, this is a very disrespectful company and they could care less about the product you purchase from them...dont buy from this cheap company!!!”

Helpful Report

Posted 4 years ago

“terrible , they know how to take your money but their service sux since they changed hands. I have spent $1000 a year with them for 3 years no more”

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Posted 4 years ago

“Absolutely horrible customer service. We cancelled the order and we will be ordering from a better cigar company!”

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Posted 4 years ago

“Called customer service 4to5times.25% of my order was unsmokeable. Everyone speaks broken English and is sorry but refuses to help. Waiting for return labels and call backs. I believe neither will ever be received. This company sucks! I will never order from Thompson again”

Helpful Report

Posted 4 years ago

Thompson Cigar is rated 1.3 based on 284 reviews