Thompson Cigar Reviews

Name: Thompson Cigar
Rating: 1.32

1.3 Rating 283 Reviews

6 %

of reviewers recommend Thompson Cigar

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Metrics

1.3

Based on 283 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Thompson Cigar 1 star review on 6th July 2024

Ernest Worthman

Thompson Cigar 1 star review on 4th September 2022

F. Rahal

Thompson Cigar 1 star review on 24th June 2022

Thompson Cigar 1 star review on 23rd May 2022

Anonymous

Anonymous // 01/01/2019

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“Contrary to all the other reviews on here that are negative. I have received name brand cigars and I have been just fine And have had no issues with credit card or magazines ! Maybe I have been just lucky Or they are a good company.”

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Posted 1 year ago

“I tried their cigars once because my roommate received a catalog in the mail & wanted to order some. You get what you pay for. They have no flavor and produce no smoke. They supposedly have different types of cigars, but they are all the same. No taste and no smoke. Don't waste your money.”

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Posted 1 year ago

“I was shocked to see I had missed 9 months of the $14.95 slip past me on my credit card statement but did call 866.292.4302 and after talking with an agent, they promised to refund all the charges and cancel the service. Although happy about that, I will say I was unhappy that the practice of this monthly recurring fee is deceptive. The cigars themselves were good so I gave Thompson a middle of the road rating.”

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Posted 1 year ago

“I ordered 2 boxes of Baccarat cigars through Thompson cigar in November of 2022. I have smoked these cigars now for 2-3 years and since I had other baccarat cigars in my govee humidor which I have used for the last 3 years did not start smoking the new ones till January. These Baccarat cigars smoked nothing near what I have become accustomed to with Baccarat. Since I was past their 30 day period they would not refund or replace my cigars. I will not order from Thompson cigar ever again.”

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Posted 1 year ago

“Unable to resolve simple billing issues - solution was to blame PayPal, American Express and me”

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Posted 1 year ago

“I have ordered two boxes of baccarat the game cigars lately. Both boxes were of cigars so dry they didn't hold together until I was finished smoking them. I have a great humidor and have never had this problem when buying them local or from another supplier. I am very disappointed.”

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Posted 1 year ago

“This joint and their total values plus bs should be put out of business. I let everyone of my friends on Facebook know about your scam and ask them to share with their friends. I'm guessing by now that thousands of people know about your crooked business practices. My job is done here, heart warming.”

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Posted 1 year ago

“Back in December I ordered cigars. I wrote a check for the amount I calculated, and waited for my order. I have been a customer for over 10 years. It's the middle of January, and was yet to receive my order. I contacted customer service to find out what happened. two days later, I receive an email, saying I was a $1.83 short (state taxes). My credit card is on file, and they just held my order and money, TILL I CONTACTED THEM!! I will not be doing business again with Thompson Cigars. Horrible customer service!!”

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Posted 1 year ago

“Very different experience than most others. Always recieve cigars within about a week. Only time my orders were hung up were on 2 specials. I called, got through almost immediately to someone that obviously wasn't I'm another country. Canceled the part that hadn't shipped and refunded my money right away. It's true I've gotten some trial subscriptions for a couple issues of things like GQ, but no additional charges. Occasionally, I get some cigars that really need some time in the humidor, especially Ghurkas, and there's an occasional dud, but over the last year+ I've ordered close to 1,000 cigars. Smoke 2-3 per day. Maybe I'm just lucky, but they slay anyone else on price. Oh, before you think I know not of what I speak, I've smoke Cubans at the finest cigar bars in London and from LCDHs in a number of countries. Ya, I know a good cigar.”

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Posted 2 years ago

“Customer service and phone system is terrible. They are not truthful.”

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Posted 2 years ago

“Thompsons sells your personal information. I have been buying from them for years and recently got an email from a magazine subscription company stating I had subscribed to one of their magazines and I would start receiving it soon. Searching online for a reason pointed to Thomspons (others had the same thing happen). I emailed Thompsons and they said it was a gift from one of their third party companies. I never authorized or agreed to Thompsons selling my information. I won't buy from them anymore.”

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Posted 2 years ago

“Good luck ever reaching anyone there!! It's impossible to check an order (online doesn't help). They never answer their phones. I hano idea how they stay in business.”

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Posted 2 years ago

“Good luch trying to contact anyone in customer service. They leave you on hold forever playing horrible music. I don't care how long you wait, they never answer.”

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Posted 2 years ago

“I placed my first order on some mini cigarillos with Thompson Cigar on 11/08/22 and received it on 11/10/22. Also, I found their prices very competitive and shipping was free. I’m satisfied and I would strongly recommend Thompson Cigar to those who are looking to buy cigars online.”

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Posted 2 years ago

“The 100 pack of DON Osvaldo.natural cheerios cigarillos we're unsmokable .They were rolled with a defect. Directly in the middle are hard substances preventing any type of draw. After calling them in half to bypass the substance I was left with about 3/4 of an inch of cigar to smoke .Finally after about doing this with about 25 cigars I just gave up . Worthless and a waste of my money ,highly dissatisfied.”

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Posted 2 years ago

“Never order here biggest scammers out there”

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Posted 2 years ago

“A total scam found out they been charging me 14.95 for the last 2 years. You get nothing in return for the money. They automatically enroll you a scam. Look at your credit card statement .”

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Posted 2 years ago

“The worst company around, shipping take forever.. STOP DOING BUSINESS WUTH THEM...”

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Posted 2 years ago

“Total values plus SCAM ALERT. They automatically charge 14.95 monthly fee to your credit card. Buy your cigars from a reputable company that doesn’t need side SCAMS to make money. Certainly will NEVER purchase from them again. Overseas customer service. BUYER beware.”

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Posted 2 years ago

“I gave them one star because I had to Placed my order got my money never received an order called back they said they would overnight it never happened fake scam Company I will never order from them again beware1!!!!!!!!”

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Posted 2 years ago

Thompson Cigar is rated 1.3 based on 283 reviews