Thompson Cigar Reviews

Name: Thompson Cigar
Rating: 1.35

1.4 Rating 290 Reviews

7 %

of reviewers recommend Thompson Cigar

Company Reviews

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Metrics

1.4

Based on 290 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered in the past with no real problems but this time recently I accidentally ordered something on a Sunday and five minutes after I ordered I realized I ordered the wrong cigars and canceled the order. Of course I got the ominous email saying they couldn't cancel the order that it had already been shipped. I called them the next day and complained that I would have to pay return shipping. I got an email saying to call back if the shipping wasn't rufunded. The shipping was not refunded as you might have guessed. Now Thompson's will lose my future busuness over a few dollars by their poor policies.”

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Posted 6 months ago

“I was shocked to see I had missed 9 months of the $14.95 slip past me on my credit card statement but did call 866.292.4302 and after talking with an agent, they promised to refund all the charges and cancel the service. Although happy about that, I will say I was unhappy that the practice of this monthly recurring fee is deceptive. The cigars themselves were good so I gave Thompson a middle of the road rating.”

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Posted 2 years ago

“I received the Dominican Toro Mixed Sampler all the cigars were soft and not tightly rolled. I tried the Don Augusto and it burned quickly and it was hard to stay lit. I have ordered from Thompson before and the cigars were amazing with great flavor.”

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Posted 3 years ago

“Cigars were satisfactory. Generally, I think the product to price is a little better at JR Cigars, but Thompson sales can be good. It just depends on when I buy. For some reason I get a "use tax liability" statement on purchases from Thompson from the State of residence, but I never get those with others. Taxes are charged with all purchases I have made, so I do not understand why this just happens with Thompson. Makes me a little less likely to buy from Thompson.”

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Posted 4 years ago

“Been ordering from them the past 6 months and never really had issues with them. The cigars I ordered were not stale or dried out and the pricing is decent for what you get. My only complaint is my ordered claiming it has been shipped 3 days before it actually ships out. Even then I still get my cigars within a week of my orders (I live in Alaska so its average time for any order up here). After reading reviews though, I will be switching to another company to avoid the issues others are having or have had.”

Helpful Report

Posted 4 years ago

Thompson Cigar is rated 1.4 based on 290 reviews