Thortful Reviews

4.2 Rating 276 Reviews

80 %

of reviewers recommend Thortful

Company Reviews

Questions

Metrics

4.2

Based on 276 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Popular Questions:

Delivery

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How quickly does Thortful resolve customer queries?

Helpful Report

(1 month ago)

Greater than 44% of reviewers feedback is Thortful resolves customer queries within an hour.

Helpful Report

(1 month ago)

96.77%

Industry Average

“ Superb service. Packaging excellent. Constant updating on delivery from Royal Mail. Had thought they might not arrive in time to be posted to USA. They did and will make the recipient very happy. Well done Thortful. ”

- Anonymous

“ Excellent cards and service as always - I rarely go anywhere else for cards these days! Great choice of cards with the option of adding an additional treat in with your card, and packaged up in a really attractive way. ”

- Cat

“ Highly recommend Thortful, the quality of the cards are fantastic and great choices. Ameera Najm and Lucy Tucknott gave me amazing customer service and the extra Thortful gifts make this company even more special! Thank you so much Thortful ❤️ ”

- Julie

Thortful Reviews

Customer Service - Good