“Wish I could give 0 stars. I had been on the worst vacation of my life. Their sales agent Jayesh only wanted that we book the tour through them. He called regularly when we were deciding amongst different agencies. But once we booked, he vanished completely. The tour was as it is very hectic and whenever we needed assistance, we were not given any sort of help. On the very first day, we had to pay €300 for a train that was supposed to be included. We did everything on our own as to how to go everywhere and at what time because even the timings weren’t mentioned in the itinerary. Still when we got stuck somewhere, NO HELP AT ALL. At the last day when we were so mentally and physically exhausted and we were just a little rude to their service agent Kaushlendra he just told us that we won’t book your transfer to the airport, even after we had already paid. Every penny spent on this trip hurts.
TAKE THIS REVIEW VERY SERIOUSLY IF YOU ARE PLANNING TO USE THRILLOPHILIA.”
Dear Traveler,
We sincerely apologize for the inconvenience you’ve experienced. Please rest assured that we are taking immediate steps to address the issue and prevent future occurrences. Our team is actively working on resolving your concern, and we will ensure a prompt and satisfactory resolution as soon as possible.
Regards,
Team Thrillophilia
“Wish I could give 0 stars. Worst trip of my life. The sales agent Jayesh was clearly not knowledgeable, nor was his team. They sent us a package of ₹2,40,000 per person and told us that we would have to bear only food expenses but the very first travel we had to pay €300 because it was not included. We were given false statements about the inclusions. The service was also really poor, we were not given proper time guidelines in the itinerary, we had manage everything on our own and even we had called for assistance no proper reply was given and also no help was given. They gave us very poor hotels, none of them were above €100 per room. This trip could have been booked under ₹1,00,000, they clearly robbed us. In budapest, they gave us an apartment instead of a hotel where there were no services for cleaning or changing towels etc. Also, when they were denying any assistance and we were just a little rude their agent Kaushlendra told that we would not book your final day hotel transfer to the airport.
THOSE WHO ARE LOOKING FORWARD TO USE THEIR SERVICES TAKE THIS REVIEW SERIOUSLY.”
Dear Traveler,
We sincerely apologize for the inconvenience you’ve experienced. Please rest assured that we are taking immediate steps to address the issue and prevent future occurrences. Our team is actively working on resolving your concern, and we will ensure a prompt and satisfactory resolution as soon as possible.
Regards,
Team Thrillophilia
“A BIG NO TO THESE COMPANY
I have 100 of abusive words for these ppl but plz save yourself from these ppl
They will say good words with you but as you do payment then there services will gradually go down to that extent that you have to beg to them for your ticket booking
They did our last booking on the day of departure eveb though payment was done 1 month back
They have ruined our dream trip of europe
We booked europe tour with thrillophilla for 6 people from 17th April to 27April which includes Paris, Switzerland and Rome. They were supposed to provide us pickup transfer from Paris airport to our hotel at Paris as it was included in our tour package.But as our flight was delayed, we informed it our Guest experience officer Mr.Rifaquat before 4-5 hrs of arrival that our flight got delayed so please you ask driver to change pickup time as per new flight schedule. Our guest experience officer said that he would change it and would arrange pickup as per new flight schedule. On reaching to Paris airport ,there was no driver waiting for us and neither any alternative arrangement was there for our pick up transfer to hotel. When we called to our guest experience officer ,he told that now it was not possible to arrange transfer. He told us to go by ourselves and whatever expenditure would come will be refunded. So we arranged two taxis by ourselves and paid 200 Euros ..we also informed this to guest experience officer and he said that he will refund it back . Then on second day when we visited louvre museum in Paris our ticket booking was done wrongly .It was done as group ticket,as per louvre museum minimum 7 members are compulsory in a group for booking group tickets.I don't know if our guest experience officer knew this or not and he booked group ticket for 6 people.At museum they rejected that ticket and asked us to buy new individual tickets for that we spent 132 euros. Same thing was informed to guest experience officer .He gave same answered that He would refund back whatever we spent. As this group ticket was not valid, we asked guest experience officer to apply for refund from museum. He applied for refund and he got refund but still he didn't paid 132 euro to us.We timely informed about all this incidence to our guest experience officer during our tour. He gave assurance that he will refund our money within tour period but still no action has been taken. Now more than 10 months pass”
Dear Traveler,
We sincerely apologize for the inconvenience you’ve experienced. Please rest assured that we are taking immediate steps to address the issue and prevent future occurrences. Our team is actively working on resolving your concern, and we will ensure a prompt and satisfactory resolution as soon as possible.
Regards,
Team Thrillophilia
“I booked my travel to Sri Lanka via Thrillophilia, my experience is good, good local travel arrangement, nice guide allocated thorough out the trip, booking experience is smooth and arrangements and schedule is designed nicely to cover your every session of day .”
Dear Traveler,
We are thrilled to hear that you had an excellent experience! We appreciate your feedback and look forward to organizing more memorable trips for you in the future.
Regards,
Team Thrillophilia
“Trip was niceand we had great experience.Locations were good.We had very long river rafting at Punakha.Hotels and food were upto mark. Guide was there all the time to guide us.”
Dear Traveler,
Thank you for sharing your feedback, we highly appreciate your kind words and look forward to organizing such amazing trips in the future.
Regards,
Team Thrillophilia
“Its great ease to book through thrillophiia, great customer care support at every step of booking and for the trip.I have done dubai desert safari, hotair balloon , and a day trip through them.Very comfortable without any issues.
Good luck thrillophilia for future endeavours.”
Dear Traveler,
Thank you for your kind words! We're thrilled you had a seamless experience and appreciate your support. Safe travels ahead
Regards,
Team Thrillophilia
Dear Traveler,
Thank you for sharing your wonderful feedback we look forward to organizing such more trips with you in the future.
Regards,
Team Thrillophilia
“It was a wonderful EBC trek experience from Thrillophilia. Well organized, the local Nepal operator, the guide and the porters were all very friendly and supportive until the end. I highly recommend Thrillophilia to everyone who are interested to go for this trek.”
Dear Traveler,
Thank you for sharing your EBC trek experience! We're glad to hear it was well-organized and our team provided great support. We appreciate your recommendation!
Regards,
Team Thrillophilia
“Me and my friends thoroughly enjoyed the trip and didn’t even worried about the stays and the commutation as it was all perfectly taken care by Thrillophilia. Thanks Thrillophilia.”
Dear Traveler,
We are thrilled to hear that you had an excellent experience! We appreciate your feedback and look forward to organizing more memorable trips for you in the future.
Regards,
Team Thrillophilia
“ecently we sought help from Thrillophillia team for our trip to Bhutan.
The itinerary was well planned and the onground Stagg were very good mainly our guide. The trip was well paced and we had the flexibility to change the itinerary as per our needs, given we had senior citizens.”
Dear Traveler,
Thank you for your feedback! We're thrilled you enjoyed the Bhutan trip. We look forward to organizing more adventures with us.
Regards,
Team Thrillophilia
“It was a great trip and the facilities were great. I would like to go on such trip again ! The Hotel rooms were awesome, and the travel Guide helped us to discover more..! Would love To experience another trip The only exception was the hotel room in Delhi”
Dear Traveler,
Thank you for your feedback! We're glad you had a great trip and enjoyed the facilities and guide. We appreciate your input on the Delhi hotel and will work on improving that experience.
Regards
Team Thrillophilia
“One of the best tour. Travel & sight seeing were well planned and everything went smooth.
It was relaxing.
We could see most of the places & with comfort.”
Dear Traveler,
Thank you for your feedback! We're glad you had a smooth, well-planned, and relaxing tour with comfortable sightseeing.
Regards,
Team Thrillophilia
“Booked Kudremukh trek via Thrillophilia. Anthariksha Trekkers who took care of the trek were diligent and so helpful, everything was planned well and food was really good”
Dear Traveler,
We are thrilled to hear that you had an excellent experience! We appreciate your feedback and look forward to organizing more memorable trips for you in the future.
Regards,
Team Thrillophilia
