“To start with - Hotels provided and local staff was too good ! Food was Good , variety of breafkfast was provided . Overall experience was amazing ! Drivers and car provided was up to mark. Thanks a ton for this memorable experience. We had Fun! Suggestion- Briefing of whole team was missing, what all will be done tomorrow shall have been communicated one day before - that was missing . But operational staff like - Angelina and Lakshya both were co operative and Helped alot😇”
“Excellent service and accomodation in the trip perfect vacation with thrillophilia . Special thanks to our Trip manager mahika helped lot and done all the arrangements at right time in the trip.”
“Starting first casual interaction regarding my proposed trip to Bhutan till completion of booking and then throughout the trip, polite, professional communication between us happened and everything went well. Any minor issues were promptly resolved through dedicated tour associate. All is well that ends well here it started and ended well. Wish good luck to the company and concerned associates.”
“Never book with thrillophilia, they have cheap and rude vendors, and also no after sales support support while booking ull be giving Ur India no, and after coming here u take local no, ask to update Ur no to contact u, they can't even do such a small thing, and ull have to run to see by urself to catch the taxi for the activity. They'll first change u less money,but then mind it ull get that kind of vendors. I had the worst Dubai safari experience.
When I said something the driver even hit me and threatened.”
“I like the before and after sales service of thrillophilia there agents are very polite and very helpful.
Special thanks to Himanshu how has supported my trip in each step.”
“A great platform for travelling, seamless experience and affordable prices!!
Post booking support was amazing, thank you Thrillophilia for making my Northeast trip so memorable!!”
“Had a great experience with Thrillophilia. Would highly recommend for comfortable and enjoyable trips with family. Everything was perfectly planned according to the itinerary.”
“Hi, I had gone to Singapore group tour with Thrillophilia but experience with them was not that great, being a solo female traveller, safety is ly topmost concern and we had 3 solo women in the group and they asked one of us to share it with a male stranger, how pathetic this is for women safety and i would never recommend any women to book their trip via them. Very disappointing!!”
“Very Poor Service experience - Thrillophillia Sets New lows in honesty with Customer Money
A company that has looted the customer's money and refuses to return it even after agreeing that money will be refund for the services not provided by them.
This is a review of our family Singapore trip. As customers, we have been cheated by them despite paying 1.63 lakhs as per timelines given by this company. Had booked their package on 13 Oct 23. At last minute, they refused to give us promised activities that were expensive, despite taking money for those activities. They said that tickets were not available. Surprisingly, when we went to sentosa website, the tickets were available. Finally, I had to buy the tickets second time despite paying money for those activities to Thrillophillia.
Worse is, the refund amount stated by the company is just 20% of the cost. They have refused to share the cost breakdown of activities to customers.
Even worse is that the refund amount has not been given to me even when more than 92 days have passed. My Rs 35,000 are still kept with Thrillophillia with no response from their side, which definitely is cheating their customers.
Their reps stopped picking calls or responding to msgs after the first installment was paid. Till date they are neither responding to any call or msgs, nor are they making any payment. This is their common pattern and is evident in other reviews also.
Folks, their modus operandi is as under:-
They promise cheap tours initially and then cancel at last moment. They also don't refund the amount for services they couldn't provide. The same can be understood from what happened. The REFUND THEY STATE IS EXTREMELY MEAGRE AND THEY TROUBLE THE CUSTOMER BY NOT EVEN PAYING THAT.
My interactions primarily involved Mr. Rishabh, Ms Sonakshi from the sales team and their boss Mr Rishabh Sharma. Before making the payment, they were actively contacting me, but once I booked the trip, their responsiveness suddenly dropped. At last minute, tickets were canceled by them. Desperate to connect with the sales team, I attempted to reach out to all above people, but they blatantly ignored my calls and messages in both group and personal chats, despite being online. Finally, I bought tickets from open market in Singapore at same price which I had paid to Thrillophillia. However, the refund amount of Rs 35,000 is yet to be paid even after 110 days have elapsed.
I will consider further update on the rating and share reviews once the authorised reps from the company choose to respond and refund my money.”
“I had an absolutely horrendous experience with Thrillophilia. I purchased lakhswadeep shore excursion tickets from thrillophilia and they charged three times more of the actual amount and also charged for an infant. Later when we came to know about this and we requested for the refund they didn't even bother to respond, just told that they will check for the price with Cordelia And instead of issuing a refund, they had the audacity to argue. And has asked me to do some ground work prior booking.
I refused to pay more, and then they stopped responding altogether. I sent three emails and even submitted a complaint from their website, but received no response at all. It's clear that Thrillophilia doesn't care about its customers, and is only interested in making a quick buck. Their lack of customer service is beyond AQ to anyone.
. Thrillophilia is a disgraceful and untrustworthy company, and I urge you to stay away from them at all costs. Don't waste your time or money on these scammers!”
