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Ticketmaster Reviews

1.5 Rating 282 Reviews
13 %
of reviewers recommend Ticketmaster
Company Reviews Questions Metrics
1.5
Based on 282 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
Greater than 20%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact Ticketmaster?
Helpful Report
(1 week ago)
You can contact Ticketmaster by Telephone, Email and Live Chat.
Helpful Report
(1 week ago)
A-

Customer Service - Good

88.24%
Industry Average
“ Three days ago, I bought 4 tickets for the Rolling Stones concert in LA on October 17th π‹πˆπ•π„)ππ„π‘π’πŽπ ππ‡πŽππ„ ππ”πŒππ„π‘ +𝟏 πŸ–πŽπŸ“ πŸ”πŽπŸ– πŸ“πŸ’πŽπŸ” (π‹πˆπ•π„) 𝐒𝐔PPπŽπ‘T_π‚π”π’π“πŽπŒπ„R (SE𝐑 Vπˆπ‚π„) +𝟏 πŸ–πŽπŸ“ πŸ”πŽπŸ– πŸ“πŸ’πŽπŸ” ππ‡πŽππ„ ππ”πŒππ„π‘ +𝟏 πŸ–πŽπŸ“ πŸ”πŽπŸ– πŸ“πŸ’πŽπŸ” . Total cost = $2100 which includes a $400 service charge for the 4 tickets, or $100 service charge per ticketβ€”but that’s only my secondary complaint! After purchase, tickets arrive via text and suddenly, there is a notice that we spent $2100 for an OBSTRUCTED VIEW! WTF? Are you kidding me??? Talk about bait & switch! Talk about fraud & misrepresentation!! I immediately started calling Ticketmaster &, in a nutshell, here’s what they said was the ONLY solution: ”
- hershey Peters
“ A great site to find what you are looking for and very efficient reply service once you have made your purchase ”
-
“ Issue with delivery address for concert tickets. Ticketmaster acted immediately to resolve the issue, very happy with their service. ”
- Anonymous
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