Tile Fix Direct Reviews

Name: Tile Fix Direct
Address: Holly Bush Industrial Estate, Ash Vale
Rating: 4.70

4.7 Rating 1,658 Reviews

92 %

of reviewers recommend Tile Fix Direct

Company Reviews

Questions

Metrics

4.7

Based on 1,658 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

07897446236

Email:

jonathanl@htw.co.uk

Location:

Holly Bush Industrial Estate
Ash Vale
GU11 2PX

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Tile Fix Direct 5 star review on 1st April 2021

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered sigma tile cutter 2 weeks ago but still not get it”

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Posted 6 years ago

“VERY happy with the product, speedy delivery and Quality product”

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Posted 6 years ago

“easy to use website. everything that was ordered was delivered .”

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Posted 6 years ago

“Delivery on time and undamaged”

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Posted 6 years ago

“SENT THE WRONG ITEM X2”

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Posted 6 years ago

“Great service and a very speedy delivery. Good price too - well done Tile Fix.”

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Posted 6 years ago

“When you need something from Tile Fix Direct, you know the correct item with arrive in A1 condition on time helping you plan for when you need it! Top service”

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Posted 6 years ago

“Tile Fix Direct disappointed me this time with my latest order. I placed my order on Thursday 8th February. Next day I had call from customer service and gentleman asked me whether i will be happy to accept delivery on Saturday and I happily agreed to it, as we were desperate to move forward with the works. i arranged more workman to site on that Saturday, delivery didn't come. Monday morning I'm trying to track my delivery with delivery firm Palletways, entering my post code, and their website isn't working, saying your post code is wrong... in an hour or so, I'm receiving email from Palletways saying that your delivery is on its way to address... which is totally different from one i requested for my delivery!? I'm calling to Tile Fix Direct deliveries and saying that delivery isn't going to turn up as address are not correct, the lady promised to call me back soon as she figures what is happening. I'm in stress as I'm loosing day 2 with a lot of man waiting for our material. She called back quite quick saying that driver knows the Correct Address now and delivery may take place if not today, then definitely tomorrow!!! long story short, Tuesday mid-morning material arrived, which cost me a lot of stress, £1,700 paid to workman which wasted their time waiting for delivery and most importantly time, where i promised to our client when they comeback from mid-therm break with kids, the works will be finished, now its impossible. Vlad”

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Posted 6 years ago

Hi Vlad, thanks for taking the time to leave a review. I have spoken to our web sales team and they confirmed that they called you on Friday to arrange a pallet delivery due to the size of the order, but Saturday delivery was not mentioned - this is available at an extra cost. The delivery was arranged for Monday, however it was delayed until Tuesday due to a postal code error. The delivery was made within our 1-2 day delivery time and we always recommend you order several days in advance of when you need the goods as delays do occasionally happen.

Posted 6 years ago

“Your staff were very friendly helpful and knowledgable . Will be using you again.”

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Posted 6 years ago

“Great value as always and delivered all the way to dublin in 2 working days! Great service.”

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Posted 6 years ago

“Excellent item, well packed and quick delivery. Thank you”

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Posted 6 years ago

“I ordered a quantity of tiling pedestals and two adjustment keys. A key and seven pedestals were damaged. I received the replacements in two days without any fuss whatsoever. Amazing service.”

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Posted 6 years ago

“Very good service with fast delivery”

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Posted 6 years ago

“Delivery failed to arrive. Was delivered to incorrect address and not to my name. Second attempt to deliver only had 1 package instead of 2. Third delivery arrived and was sent wrong. Ordered and paid for 500 washers and received 50. It pushing 7 working days and the order has still not been fufilled.”

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Posted 6 years ago

Hi Robert, apologies for any inconvenience caused during this order. Unfortunately the incorrect label was generated and your order was delivered to a neighbour - as you were unable to collect from the neighbour we resent the order. Replacements for the missing washers were sent out and delivered to you within 24 hours.

Posted 6 years ago

“They dispatched very quickly so product arrived ahead of schedule”

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Posted 6 years ago

“Ordered 2 items but only 1 arrived. Staff very helpful to sort it out.”

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Posted 6 years ago

Thanks for this feedback, glad we could get your problem sorted.

Posted 6 years ago

“Used may times, very fast and good prices. Must change their delivery tracking link as it is frustratingly wrong. Would be helpful to have a returns courier suggestion or service.”

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Posted 6 years ago

“DELIVERED ON TIME THE CORRECT ITEMS”

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Posted 6 years ago

“Delivery was quick”

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Posted 6 years ago

“Very happy to recommend shopping with this company - 10/10”

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Posted 6 years ago

Tile Fix Direct is rated 4.7 based on 1,658 reviews