Tile Fix Direct Reviews

Name: Tile Fix Direct
Address: Holly Bush Industrial Estate, Ash Vale
Rating: 4.70

4.7 Rating 1,658 Reviews

92 %

of reviewers recommend Tile Fix Direct

Company Reviews

Questions

Metrics

4.7

Based on 1,658 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

07897446236

Email:

jonathanl@htw.co.uk

Location:

Holly Bush Industrial Estate
Ash Vale
GU11 2PX

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Tile Fix Direct 5 star review on 1st April 2021

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good services.”

Helpful Report

Posted 7 years ago

“My delivery was not delivered and today is Thursday, it was supposed to be delivered on a next working day delivery, I was told that DPD delivered it to an incorrect address and the driver will try to correct, i am paying for bathroom builders to wait all week for the materials and the telephone staff at tile fix direct were not very helpful as when i said if it does not get to me by tomorrow i will be buying the materials elsewhere, they said that i would not get a refund if they do not get the materials returned to them. DPD has told tile fix direct that they delivered to an incorrect address, surely that has nothing to do with me and is between tile fix direct and their couriers DPD. very poor and dishonest.”

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Posted 7 years ago

“Prompt service and competitive price. Even with postage the sealant was half the price of the tile shop.”

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Posted 7 years ago

“Very good website and a great Service.”

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Posted 7 years ago

“very happy with my purchase able to use online order made easy good price and a fast delivery would use again and would recommend them to others”

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Posted 7 years ago

“good service when needed to return an item, and no quibble when I needed more tiles to replace those delivered with dinked corners”

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Posted 7 years ago

“I was informed immediately that my order was not in stock but was told when it would be available and the date of delivery. Goods came on the day that had been stated. Goods were very well packaged.”

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Posted 7 years ago

“The website is great and so easy to use. I've used Tile Fix Direct before and will use them again as their prices are often lower than the competition.”

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Posted 7 years ago

“Excellent and efficient service”

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Posted 7 years ago

“Prompt delivery, product as described in listing. Recommended.”

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Posted 7 years ago

“Great price on Ditra matting and delivery really quickly - would use them again”

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Posted 7 years ago

“Exellent service good price no hidden charges”

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Posted 7 years ago

“brilliant service from start to finish”

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Posted 7 years ago

“Excellent ! Value for money ! Delivered on time , easy transaction”

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Posted 7 years ago

“Ordered some grout, customer services phoned me the next working day and told me that what they had was out of date instead of just sending it out they were honest and offered me a refund. Would use again.”

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Posted 7 years ago

“I ordered some tile backing boards(Orbry) 6mm thick x 1200 x600 & fixings. The ordering process was simple with a choice of delivery dates. I chose the Saturday. Unfortunately the delivery courier failed to deliver on that date (hence only 4 stars not 5), however an e-mail to Tile Fix & the matter was resolved immediately with an apology & the promise of a refund on the delivery cost. The boards arrived on the Monday. The boards themselves are light to handle, simple to cut with a Stanley knife & fix to the wall with screws & washers. I overboarded my solid walls which were a bit poor following the removal of the old tiles. I am delighted with the finish. John Matthews”

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Posted 7 years ago

“excellent service, fast & reliable”

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Posted 7 years ago

“A very good price and speedy delivery. Will definitely use again.”

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Posted 7 years ago

“The ease of placing an order to the information given for delivery of the product made this a very professional company to deal with.”

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Posted 7 years ago

“I bought some grout for a tiling job, good product and prompt delivery, I returned an unopened bag because I bought too much and was refunded quickly. No problems at all, a pleasure to deal with this company.”

Helpful Report

Posted 7 years ago

Tile Fix Direct is rated 4.7 based on 1,658 reviews