“Couldn't find this tile anywhere else. We ordered a sample and it looked really nice in our kitchen. Ordered the full amount and it came nicely packaged, no damages. Easy to install and it looks great”
“Wonderful experience working with Tile Club! Product pictures & overview was very close to actual product received. Shipping was fast & efficient. Notifications were informative. Will buy again from the website.”
“This company charged me $670 in deliveries fees for my tile to get delivered the next or my delivery fee would be refunded back. I paid it didnt come on time now know one wil answer the phone. Fedex said The Tile Club never even put in s claim. This company steals people money”
“Ordering was good, and easy. However, I want to return the tile I ordered. I did send an email to inquire if I could but I have not received a response. I would like to know if it can be returned and get a refund. Thank you. Michelle Bearde”
Hello Michelle,
We're glad to hear that the process was easy!
Our team was unable to find an email from you about the return, but you can always access our return procedure here: https://www.tileclub.com/pages/return-policy
“Ordering was fine. My order though was broken up for payment purposes into 3 different orders and the order alerts re:shipping became utterly chaotic and confusing- it was also difficult getting current shipping info.”
We're very sorry this was your experience. The tiles you purchased have a paper-facing instead of a backing mesh. This does mean that the ridged back is visible when they are not installed, and the color looks different because of the brown paper showing through the glass.
“It was really easy to order once we had the right measurements. I used different colors of the same tile in different rooms and it all came together really well!”
“While the tile received was very nice and not available elsewhere, 45% of the the initial order arrived shattered in pieces.
The company did promptly replace the tile at no cost however 50% of the replacement order arrived broken. The tile is not packed with any foam between layers and simply packed with plastic wrap and packing peanuts instead of hard foam. The extra time and planning to use broken tile to finish the job cost me time and labor which was not compensated for. This companies tile is very expensive and at that cost should leave no margin for such errors. If you have the time to waste dealing with getting replacements by all means go with the company the tile is beautiful, otherwise I would not choose them again”
“When our original order from another supplier did not come through. We searched the web for a similar tile. After having the project delayed for months we were able to order a sample and then place an order within 2 weeks. When we needed more tile the customer service was great - we are happy with the outcome. We will absolutely be using Tile Club again.”
“Exceptional service and incredible packaging and delivery! I received the best help and recommendations for what I needed! I will definitely use Tile Club again!”
“It was great! The tile arrived intact. The way it was packaged was great. I haven’t been able to install it yet but it’s exactly what I was looking for.”
