“Delivery was quick, the color on them was great, they were easy to install and I couldn't be happier with the final result. I used 4 different Luna 4x4 tiles (caramel, sky, olive, and red) randomly applied.”
“Very good. My only disappointment is the low stock and unavailability of some of the products I wanted. I had to go elsewhere to find the grout and thinset I needed for my project.”
Hi Marion, we really appreciate your feedback! Our top priority has been having our unique tiles in stock, but we are also working on building up thinset, grout, etc. We are so glad you found your dream tiles with us and hopefully the next time you need to tile, we'll be your one-stop shop.
“The staff was very accommodating and knowledgeable ...they helped select the ideal tile for my project .
I would highly recommend them for any of your tile needs !”
“samples take too long; when my samples arrived the wrong color, I was asked for a picture instead of tile club overnighting me the right tiles to me to correct it's error; I indicated the wrong color was sent, there was no need to require the pic or to ship them standard again instead of rushing them; lost my business”
“First rate company with employees that care about customer satisfaction..Mike handled ny order and couldn't be more helpful and attentive..thank you Tile club and Mike.”
“I was dismayed when almost all of the tiles in the first shipment came broken. The second shipment was perfect, and the Tile Club owner (?) was polite and hlepful. Still I can only give a mixed review because of the initial disappointment.”
We're so sorry to hear this was your experience - we will be looking into these products and photos to make sure they are as accurate a representation as possible.
Hello Melory,
Our team would like to assist with this - we show that the sample was delivered on 10/17 and FedEx sent a photo of the delivery as confirmation. We'd like to confirm if the review is due to not receiving the sample so that we can find out if it went missing after delivery or the sample itself.
