“The tile was not the same as the picture. Not a problem except that the buyer pays the freight and restocking fee. I used UPS because USPS in our experience has been unreliable. The cost eat up the refund. I was told that the club relies totally on USPS. While cheaper, what happens if the package disappears which has occurred sevdral times with priority mail to Texas. Your tile is good, but your returns need work.”
“I am in love with my Lake Moon tiles backsplash from Tile Club! I wanted a calming, somewhat organic-looking tile, and I couldn't find what I was looking for until this tile. I had an issue where I forgot to purchase enough tile pencils, and they were able to add more to my order, which was great. Some of my tiles did break in shipment, and they were able to replace them - just make sure to check for broken tiles immediately after delivery, as they have a time-limit for replacement. Also, the tile I selected was apparently lower in inventory, so when I needed replacements there was a bit of a scare that I might have to wait longer for more to come in - that ended up not being necessary though. All in all, very happy with the tile, happy with the customer service of Tile Club. I would purchase from here again.”
“The sample received took a long time to arrive and didn’t meet my expectations—I needed a sample of terrazzo tile and the tile received was porcelain printed with a (pretty pixelated terrazzo print). The description online didn’t make that clear and when I reached out to customer service, they only confirmed that it was printed without even attempting to fix the issue or suggest an alternative. Will not be shopping from here again.”
We're sorry to hear you're not satisfied with the terrazzo porcelain tiles - we do note in several places on the product page that the material is porcelain. Our team will certainly use your feedback to discuss with our customer support and to see what we can do to clarify the product content on the page.
“Tiles do not look like they do in the pictures...I know there will be variance, but still very different, some designs look like they were "printed" or pasted on the tile.”
Thank you so much for your feedback! It looks like you ordered a wide variety of samples - we'd appreciate any additional information you can give us on which tiles had the 'printed' look so we can gain more insight into the products that didn't meet your expectations.
“The website is fun to browse and the customer service is excellent. Shipping was fast and everything arrived in good shape. If there could be one improvement, I hope it would be the use of corn based packing peanuts that dissolve when wet instead of styrofoam ones that last forever. Thanks tile club!”
“I purchased this tile to cover a glass cabinet in the kitchen and I wanted a color that would complement my light fixtures. Not only did it coordinate, but it was the same tile. The tile came in 12x12 sheets so the light bulb went off and I placed a sheet on the backsplash, these tiles were perfect. My husband and I ordered a few more boxes. We ended up doing the backsplash. I'm very pleased with the quality and the colors match perfectly with my black granite countertop, it picks up the copper flecks that somehow went unnoticed. I wanted something that would look timeless and blend with the existing kitchen without a complete redo. My husband used a glass epoxy grout that reflects the light (and doesn't stain) giving extra luminescence. I would highly recommend”
“Excellent assistance when needed to cancel an order or change an order or report a damaged shipment. Especially good service with timeliness of delivery and accuracy of items in the orders. Worth a try, if you have never ordered from the excellent selections of both trendy tile and timeless classic tile offered at The Tile Club.”
“I have only ordered samples, so far, from The Tile Club but each time I have received the tiles quickly (which is helpful). One order I recently requested didn’t have the splat of gold on it so I requested another one. The next day they responded and sent the sample out, which I received with a few days. Excellent customer service!!!”
“Loved seeing the tile samples! They were so helpful and I cannot stop obsessing over my Japandi Maple slat tile that will be going into a client's powder room as an accent wall! Very cool!”
