“Would’ve given 5 stars, but the shipping costs were way high and I couldn’t return one box that I ordered too much of because it would’ve cost me more money to return.”
“Great tile company. I plan to order tile from them for a future kitchen project. Only concern is that in my first order of a box of 4x12 black tiles, 20 arrived broken. I spoke with TileBar and they are supposed to be replacing them, but so far nothing, and the project is almost finished.”
Hello Mona,
We'd be happy to look into this further - I checked the orders under your email and only found samples. Is it possible the broken tiles were from Tile Bar? Please contact our customer support with the order number if it was placed with Tile Club so we can make sure to make it right!
“Tile Club is amazing! Exceptional selection with plenty of photos and fast sample shipping.
Another thing that impressed us was how fast our pallet with 400lbs of tile arrived in Florida from their California warehouse! Less than a week, with tracking notices along the way and a smooth delivery in perfect condition. And FREE SHIPPING.
PS - The glass mosaic tile we bought for $17/sq ft is also sold by Lowes and Home Depot. For $37/ft!!!
We are officially TileClub fans!”
“It was really easy to order the tile. And the tile was beautiful, although pricy. However, I had to return it due to it not matching the custom sink I ordered. The return process is NOT fun. It is so expensive to return and the window for return is so brief. I know you would like people to keep their tile and it is heavy, but I will not buy from you again because of the unfriendly return policies. So sad :(”
We are sorry to hear that the tile didn't match your customized items. We do recommend ordering a sample if you are trying to color match something specific so that you can verify that the colors will work for you before placing a full order.
“I have been waiting a week and still have no idea when the tile will be shipped. If I would have known how difficult it would have been to get this tile after I ordered and paid for it I would have gone with another company that had the tile in stock.”
Hello Diane,
We'd like to look into this for you - we show one order under your contact information and it was ordered on 8/18 and delivered on 8/22. Can you please contact our support team if you did not receive the order that we show as delivered?
