“Incredibly positive. My samples and actual tile order arrived well packaged. Customer service was quick to respond when my package was lost during shipment. Making contact with customer service was cumbersome but they were excellent once we were in touch.”
Hello Arthur, We're sorry to hear that this is causing you frustration. We show that your product is still on track to ship in early September as noted on the product page and in your order confirmation. Our team will send out an update as soon as it is ready to ship so that you can confirm with your installer.
“The people there are super helpful. They helped me get what I needed quickly and their product is beautiful. I’m super excited for the install. I will comment further once that happens.”
“The site is very easy to navigate. I’ve ordered about 20 samples as I plan for my new build. So many beautiful things I often had trouble choosing what to consider!”
We're sorry to hear this was your experience with the sample. Our large-format tiles are several feet long, so we understand that a cut sample does not give the overall design, but is meant to give an idea of the colors and finish in person, in conjuction with photos of the full tiles and installation images. Our team is happy to help if there is anything else that would be helpful in making your decision.
“Fantastic customer support when I called desperate to find a tile I could pick up that weekend. Great support staff at the warehouse. Would order from here anytime!”
“My experience was great! I received multiple samples within a few days and loved that you have so many beautiful and unique tiles that I have not found anywhere else. I would highly recommend your store to friends and family. Thank you!”
“Love the tile selection and the size options. didn't love that it come from 3 different vendors or that they came with some broken. customer service was a joke at first and then a saving grace of refund for the broken tile and some kind words.”
“The tiles we exactly as pictured. Our installer ran short and your team was able to get the additional tiles out same day for next day delevery . Great customer service and great product !”
