“My experience was great! I received multiple samples within a few days and loved that you have so many beautiful and unique tiles that I have not found anywhere else. I would highly recommend your store to friends and family. Thank you!”
“Love the tile selection and the size options. didn't love that it come from 3 different vendors or that they came with some broken. customer service was a joke at first and then a saving grace of refund for the broken tile and some kind words.”
“The tiles we exactly as pictured. Our installer ran short and your team was able to get the additional tiles out same day for next day delevery . Great customer service and great product !”
“I’m thrilled with our experience. We ordered about 40sq ft of tile and had approx 3-5% breakage on delivery, far less than expected. We had a slight mix-up with an add-on to our order, and the team at Tile Club was quick with their response and resolution, expediting the remainder of our order so we could finish tiling our fireplace over the weekend. The tiles are high quality, cut nicely with a tile saw, and look beautiful. I’m very happy with our order.”
Thank you for your feedback. It looks like you purchased 1 sample of the tile, is that correct? This tile has an intended color variation from piece to piece to give it a handmade look. The depth of pink glaze will vary from tile to tile and it is possible you recieved one that is on the lighter end of the spectrum.
“I found a tile I thought I might like on the tile Club website. I was able to order one tile sample. And when it arrived and my husband and I compared it to all the samples I brought home from the local hardware stores, we decided we liked the tile Club best. I ordered seven boxes of the Mallorca White Tiles. One of those boxes was mostly crushed, I emailed the Club sent them a picture of the broken tiles, and they had a new box sent to me within one day. And we love our tile.”
“Received wrong Color. Ordered Stardust blue and received Denim blue. The difference was obvious. Sent photos and was told the boxes did say denim because they renamed the tile color. I kept it because the installer was scheduled a few days after delivered. I received a 5% discount after requesting compensation.”
