“This was a very pleasant experience, I was a little nervous ordering tile online with only seeing a sample of our selection. The tile itself was absolutely stunning! I was extremely satisfied with the packaging and the shipping of our tile. I was completely satisfied with how quickly I got a response from my email questions.”
“I ordered a few samples from Tile Club. The shipping time and cost for sample tiles was great. However, in the samples I received for one of the tiles, the sample did not include a significant characteristic of the tile. When I reached out to customer service they told me it was because I didn't include a note specifically stating that I wanted the sample to include the coloring and design of the tile. A suggestion would be to make a note on the website clearly defining that as an expectation of the customer. They were kind enough to send me a replacement sample at no cost to me, however, the second sample had the same issue. Unfortunately, because I was not able to get a clear idea of the tile coloring and design prior to purchase, I will not be placing an order for the product. I imagine if I had, my experience would have been a pleasant one.”
“The packaging of the tiles shipped to us was very excellent. Even the shippingguy unloading our tile order noted that this packaging was way better than other tile companies that he had seen and was very impressed.”
