“Order came quickly. Tile is beautiful! The only negative is that you recommend using unsanded grout in your Q & A section and that is absolutely the wrong grout. My installer had to remove the unsanded grout due to immediate cracking and replace it with sanded grout. The mistake was very expensive and disappointing.”
Thank you so much for your feedback! We are very sorry for the misunderstanding about the grout and have clarified the Q&A to more accurately represent the best grout for this tile.
“The image of a certain tile I was interested did not actually represent what that tile looked like. There was only one image, not an example of what the tiles would look like together or an image of a floor done with them. I ordered a sample, which took a very long time to get. I still could not imagine what the end result would look like”
“Ordering was convenient and easy. The end result of our project is quite beautiful, but not without challenges. The herringbone peel and stick tile that we chose Was quite challenging to match. A 1 mm error in alignment was visually quite obvious. But we prevailed!
I would raise a question about product description: the sheets were listed as one square foot but were probably easily 20% less than that. We purposely over ordered by a large margin and ended up short. Luckily, there were literally six squares left in the warehouse, not to be re-ordered, which we were able to obtain to finish our project. So all is well it ends well, but they sure aren't one square foot each and pretty pricey for plastic tile.”
“The samples took a long time to come, and when I ordered the "real deal" I was a bit worried, but the order came in a very timely fashion. The tiles are beautiful and I can't wait to install them. I shopped every tile store in person and on line that I could find and Tile Club has by far the best selection and the best online examples of how their products look in different installations.”
“Ordering and delivery processes were both simple & straightforward. Tile arrived intact and just as pictured. Looks beautiful installed.
My one grievance- the way in which the tile had been “packaged” was concerning, to say the least. Even the delivery driver (3rd party, unaffiliated with tile club) was quite concerned that the tile would be broken and assisted me in unpacking and inspecting it upon delivery. I wish I’d taken better photos of the “packing job,” but I’ll do my best to describe it. We ordered just six boxes of tile. Some boxes appeared to have been laid flat on the pallet. Other boxes were propped-up against an EMPTY box, and the entire pallet was shrink wrapped. Being that these are extremely heavy 24” tiles, the empty box used in packaging was absolutely crushed by the weight of the tile, so the shrink wrap was completely loose; allowing the tile to move freely in transit. I was VERY pleasantly surprised that everything arrived intact, but I wanted to note this situation for your future orders.”
“For a first time order, I’m happy with them! Tile came in a timely manner and was not damaged! My only negative is the shipping costs. I think it’s excessive for small orders and high for large. I’ll have a difficult time ordering again, especially when the shipping is more than the product! I only ordered this time because I absolutely loved what I purchased. They have a great selection but for a small business like mine, high shipping costs can make or break a deal when trying to stay on budget!”
“the order process was easy, but I got multiple e-mails on the shipping and that whole process was very confusing. The tiles came in 2 shipments. The second shipment tiles did not exactly match those of the first shipment, although it was the same tile and all part of the same order. It is close, and will work as I will use those tiles for the separate backsplash rather than the pan of the shower”
“Ordered approximately $7,000 worth of high-end backsplash tiles for our new kitchen. We inspected each box of tiles upon arrival via FedEx. There was approximately $1,000 worth of damage to tiles due to inadequate packing and/or the transportation and handling. The tiles were rejected upon arrival and returned. The company made the damage right by re-sending new, better-packed tiles. Their tile product is outstanding and their E-mail communication is very good. We do not like this or any company's restocking fees. Overall, the company stood behind its product.”
“The delivery was easy to do and I was pleased with the tile. The issue is the tile has a few variations as part of the design and I cannot see how it will look with only one option.”
HI Marta,
We understand that this tile has a high level of variation and a single sample will not display that range fully. If you don't want to order multiple samples or a box upfront, you can also request a Lot Photo of the tiles - https://www.tileclub.com/products/luna-olive-4x4 under See It Before You Order. Once our team receives a request, they will photograph a box of tiles currently available to ship so that you can see the range of colors available within a current tile lot. I hope that helps get a better sense of the variation in these beautiful handmade-style tiles!
“These tiles are gorgeous! The grey can take on a smoky blue and the gold is so beautifully understated-I am in love!! Also I appreciated working with the Tile Club and found customer service to be helpful when I requested pictures of the lot. The tiles came well packed without a single broken tile and in a timely manner. My only issue was that approximately 4-5 of the 19 tiles came with a red waxy substance (possibly crayon) on a few seam areas but because we are not using full tiles throughout, it ended up being fine. Otherwise they would be an absolute 5 out of 5!”
