Tilsun Leasing Ltd Reviews

Name: Tilsun Leasing Ltd
Address: Unit 5, Verity Court, Middlewich, Middlewich
Rating: 4.90

4.9 Rating 521 Reviews

98 %

of reviewers recommend Tilsun Leasing Ltd

Company Reviews

Questions

Metrics

4.9

Based on 521 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

03330 040 888

Email:

customer.services@tilsunleasing.co.uk

Location:

Unit 5, Verity Court, Middlewich
Middlewich
CW10 0GW

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Tilsun Leasing Ltd 4 star review on 8th October 2020

CHRISTOPHER ERNILL

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initially dealt with Simon who was great and answered all of my questions. When I decided I was happy to go through with the lease I was put through to a person called David Cochran. I felt his communication was unprofessional. He communicated with me via text message initially sending me this message: 'Good Evening. Your lease quotes have been emailed to you. David Cochran - Tilsun Leasing.' I have no problem with this as it comes across in a professional manner. I next got this message: 'hi jack your application has went to manual under writing which is quite normal at the moment but the will prob ask for additional information so i would send over your last three months bank statements so we can respond to them promptly' I felt this wasn't a legitimate message as it was in a different tone to the original text messages that he sent. There was also grammatical and spelling mistakes. I didn't trust this enough to provide my personal information. I wasnt even given an email to send my bank statementss to! It felt like a scam, because of this I didn't reply. David Cochran followed up with this text message: 'jack did you get my message about the bank statements' Again, not professional. I felt these were not professional and believe all communication should be done through email. When I relayed my feelings, which were: 'Yes, but I thought the text was unprofessional and of a different tone to the previous ones. I'm not comfortable giving personal information when I don't trust the message.' David Cochran replied: 'no worries will delete your application take care!!' Overall, I had a really weird experience with this company.”

Helpful Report

Posted 3 years ago

“Having leased vehicles for ten years, we came to Tilsun Leasing this time around who were exceptional throughout the entire process. David was helpful and friendly in his multiple emails and telephone calls trying to source the right finance lender and the correct vehicle we wanted (an EV). The application for finance went through smoothly and James followed up at every stage of the process including when the finance company asked for proof of income. Steph was then able to source the vehicle for delivery very quickly and the actual delivery driver was courteous, friendly and professional throughout his short time with us. He wanted to know the directions to the nearest bus-stop to get to the train station, but it would have taken him at least an hour. I was very happy to jump in the new vehicle and give him a lift taking 8 minutes! Overall, we would happily recommend the team at Tilsun’s to anyone looking for a professional, friendly and reliable service!”

Helpful Report

Posted 3 years ago

Thank you so much for your great review! We work really hard to offer the best customer experience we can at Tilsun Leasing, so I am really pleased to see this being reflected in our customers comments.

Posted 3 years ago

“Had a very good experience with Tilsun. First time of leasing a car and all went smoothly.”

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Posted 3 years ago

Thank you so much for taking the time to leave us this review, it is greatly appreciated.

Posted 3 years ago

“Very helpful throughout the whole process. Everything was precise, on time and we are very pleased with the car. Thank you”

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Posted 3 years ago

Thank you so much for taking the time to leave us this amazing review.

Posted 3 years ago

“Very responsive company to lease from. Great customer service ahead of delivery. Very thorough vehicle familiarisation on delivery. Overall very happy.”

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Posted 3 years ago

Thank you so much for taking the time to leave your review. We always put customer experience and satisfaction as our priority

Posted 3 years ago

“Very professional company. Easy to communicate with. Would recommend”

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Posted 3 years ago

Thank you so much for taking the time to leave us this review, it is greatly appreciated.

Posted 3 years ago

“Very good service from start to finish. Replied to emails within the hour at most and were very helpful on the phone. Will definitely use again”

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Posted 3 years ago

Thank you so much for taking the time to leave us this amazing review.

Posted 3 years ago

“I ordered a car with Tilsun in January and 7 months later still waiting for the car. I have been given minimal updates, however when i did receive an update from Tilsun the facts did not appear to make sense so i then contacted Mercedes directly who advised that there was no reason why my car would not have been with me by now if ordered in January. I have now been advised it will be at least another month and if i cancel i will go to the bottom of the list to find another car. Do not very helpful at all.”

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Posted 3 years ago

“Friendly, professional service. Everything went through quickly with no problems.”

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Posted 3 years ago

Thank you so much for taking the time to leave us this review, it is greatly appreciated.

Posted 3 years ago

“Excellent service from start to finish. Communication particularly strong, with a named point of contact available via phone, email or text.”

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Posted 3 years ago

“Great as always. Dave looked after me like he does with all the cars/vans I’ve had from Tilsun”

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Posted 3 years ago

Thanks for your wonderful review. We will make sure Dave got the recognition they deserve.

Posted 3 years ago

“Very good service and all concerns were answered for me as I had never leased before, will definitely use again in a couple of years time”

Helpful Report

Posted 3 years ago

Here at Tilsun Leasing we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks so much for your kind words.

Posted 3 years ago

“Very easy very quick service. Love the car”

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Posted 3 years ago

Thank you so much for taking the time to leave us this review, it is greatly appreciated.

Posted 3 years ago

“I was looking for a car quickly and I called Tilsun who dealt with my issue very efficiently. Their staff were excellent in finding me the car I wanted and dealing with all issues involved with the car. I would highly recommend them to anyone looking to lease a car.”

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Posted 3 years ago

“Highly recommend. The whole process from submitting request to delivery of car took 9 days. I was not prepared myself 🤪. Very quick response, e-mail communication felt mor like a chat. 5 ⭐️ service”

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Posted 3 years ago

Here at Tilsun Leasing we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks so much for your kind words.

Posted 3 years ago

“Great! Couldn't be happier. Polite and professional at all times. Very easy to deal with, will most likely use for a next lease.”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to leave your review. We always put customer experience and satisfaction as our priority

Posted 3 years ago

“Friendly and hassle free”

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Posted 3 years ago

Thank you so much for taking the time to leave us this review, it is greatly appreciated.

Posted 3 years ago

“I have used Tilson for over 12 years now and have always been delighted with their quality of service.”

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Posted 3 years ago

Thank you so much for taking the time to leave us this amazing review, our team will definitely be happy to read what you wrote.

Posted 3 years ago

“Great service from order to delivery highly recommend Tilsun Leasing Ltd.”

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Posted 3 years ago

Thank you so much for taking the time to leave us this amazing review.

Posted 3 years ago

“An amazing service from first enquiry to finish! Prompt initial call back and excellent throughout the sale process Car arrived exactly at the time promised delivered by a very smart man from a BMW franchised dealer Best lease company I have dealt with by far”

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Posted 3 years ago

Thank you so much for taking the time to leave us this amazing review, our team will definitely be happy to read what you wrote.

Posted 3 years ago

Tilsun Leasing Ltd is rated 4.9 based on 521 reviews