Name: Timpson
Rating: 2.57

“I was looking for an attachment to secure my alarm fob. The 2 chaps at Timpson Burton-On-Trent went beyond & above the call of duty. So friendly & helpful, l will definitely be a customer of theirs in the future.”

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Posted 9 months ago

“Timpson , Sir Isaacs walk ,Colchester ,Essex Fantastic service received this afternoon. Wed.day 14 th Feb ,24 . I Went to have few more holes punched in my waist belt. This was done with welcoming smile and refused to receive any payment. Simply great service .”

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Posted 9 months ago

“Eighteen months ago had links removed from a watch bracelet. Took the lad three minutes and I was charged £5.00. and was more than happy. Sunday I took a similar watch in for exactly the same procedure and was quoted £14.95!! That is some hike. Decided to buy a little gadget from Ebay that removes the link pins. Hate feeling ripped off and will in future use an independent trader.”

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Posted 10 months ago

“Do not use for watch battery replacements! I have now used 2 Timpson outlets at Sainsbury's Mansfield and also Tesco Mansfield. I have now had 5 battery replacements in just over 1 year! When I queried this they said it's pot luck if the battery works, can work for 12 months or can last 2 weeks. He shook his container with all the little batteries in and blamed the Ukraine crisis and also blamed the quality on saving the planet!! Timpsons need to stop ripping off its customers and start giving a quality service. Paid £45 for a lifetime battery - daylight robbery and trading standards need to investigate”

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Posted 10 months ago

“Absolutely awful experience with Timpson. I took an item to be cleaned, and when it was returned, it was permanently marked - they blamed me for getting it dirty in the first place. There is no empathy, customer service or any attempt to look after the customer. The escalation process is bizarre. I have spent months seeking a simple gesture of goodwill from them and a bit of human kindness. In-store, to be fair, they were very sympathetic and wanted to compensate me but could not and had to pass to HQ. Woe betide that happens to you because no shred of humanity or kindness is left there. You get stonewalled, and it quickly snowballs into a giant mountain of pain and worry. I have never been to small claims court, but Timpson HQ provides this option as the only way to escalate. I then sat in a hearing and listened to the Timpson person lie and lie and lie. It was at that point I knew I was never going to win. For Timpson it is never going to be about the customer. Simply THE WORST and most terrifying customer experience strategy I have ever come across. What sort of company nowadays encourages customers to seek legal advice from the first interaction and goads to 'see them in Court'? Why, why would any decent company or person want to do that? I categorically state that neither my family nor friends will ever use any of their branches again. I tell everyone about my bad experience story and encourage them to take their business elsewhere. It was just the most abysmal and iniquitous encounter I have ever had, and I will regret ever choosing their service and entrusting them with my dry-cleaning.”

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Posted 10 months ago

“The guy running the Timpsons at Sainsburys in Matlock, Cawdor way, is an absolute conman!! DO NOT get any work done here. I recently bought a new car transponder switch blade key fob off him. It turns out that the switch blade part of the key is made from the most brittle metal made by man; I caught the key with my trouser leg getting in the car, and rather than it bend, it snapped right off. After literally 3 months of use. So, I return it for repair, and the bearded conman says that I need to have the whole transponder key fob stripped down too, and that I’ll need a brand new complete key fob - for £50!!! Incensed, but in a tight position as my car won’t start and I’m stranded, I agree. He even offers to “throw in a free spare battery” for me. I return to pick up the key, and first off: no spare battery. He says “I’ve even put a NEW battery in for you” - like he’s done me some sort of favour. I should bloody hope there’s a new battery in there, seeing as you’ve just shafted me for £50 and a “new” transponder, but NO SPARE battery. So, I drive home as it’s now getting dark, and in the bright light of my kitchen I can see that he literally GAVE ME BACK MY OLD KEY FOB but with a new switch blade ignition key in it!! He just changed out the mechanical key, and SOLD MY OWN KEY FOB BACK TO ME, for £50!!! I know this because I deliberately rubbed off some of the plastic lacquer to make sure that I’d actually be getting a new fob, but this degenerate wasn’t eagle eyed enough to spot it, and dishonest enough to try his luck. I did wonder why he was unable to look me in the eye when taking payment, and handing me back my receipt, as well as my old broken key in a bag, whilst not once breaking eye contact with the floor. The rat. This guy is the absolute worst example of a conman tradesman. I will be making a formal complaint to Timpsons head office; and will push as hard as I can to have him fired. This isn’t poor customer service, this is outright FRAUD! And a stain on the once great English institution of Timpsons. I’m absolutely furious.”

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Posted 10 months ago

“My wife was refused a replacement battery under the supposed 'Lifetime Guarantee' despite having the card and relevant watch! What a con. Rip off Britain at it's finest. The moral of the tale: Don't trust Simpsons. Poor.”

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Posted 10 months ago

“Absolutely awful experience with Timpson. I took an item to be cleaned, and when it was returned, it was permanently marked - they blamed me for getting it dirty in the first place. There is no empathy, customer service or any attempt to look after the customer. I have spent months and months seeking a simple gesture of goodwill from them and a bit of human kindness. In-store, to be fair, we were very sympathetic and wanted to compensate me but cannot and have to pass to HQ - woe betide that happens to you because there isn't a shred of humanity left there. You get stonewalled, and it quickly snowballs into a giant mountain of pain and worry. Simply THE WORST and most terrifying customer experience strategy I have ever come across, and I categorically state that neither my family nor friends will ever use any of their branches again. I tell everyone about my bad experience story and encourage them to do the same. It was just the most abysmal and iniquitous encounter I have ever had, and I will regret ever choosing their service and entrusting them with my dry cleaning.”

Helpful Report

Posted 10 months ago

“I put my watch in for repair at airdrie branch i was told it would take 3weeks plus 45 pounds to repair .i recived atext telling my watch was ready went in to shop to pick it up and pay 45 pounds but watch was not there sales staff was very abroupt i have now been told it will cost 70 pounds to repair iwould advise any one to not use timpsons for any repair on there watches as there service is poor i have now ask for watch back not repaired and i look for another watch repaier not good oncoustomer service iwould not use timpons again poor”

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Posted 10 months ago

“I regularly use Timpson’s at Fox Valley Stocksbridge. Once again I used this branch yesterday to have a key cut. I was served this time by a very pleasant young man called Rilae, currently on his work experience. He was under supervision from the regular employee, and provided me with a new key, accurately cut and no issues. Rilae was eager to please, I have given him feedback personally this morning. I wish him well in his future career. Thank you Rilae 😊”

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Posted 10 months ago

“As Ex employee this lot caused me to have a breakdown whilst off sick with stress started disaplinary procedures never forgotten them nor will forgive also know of someone on the dry cleaning side same thing happend to them most stores no running water breaks highly discouraged no toilets in most stores overpriced items if your face fits or you grovel you'll be OK if not your done for! as for being part of the family omg highly delusional on their part all about ripping the last penny from the poor misguided people who are daft enough to pass through thier doors AVOID”

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Posted 10 months ago

“If I can give 0 I would. Had my car key for the last 4 weeks. and still not fixed. The South Ruislip Timpson in Sainsbury has no system and do not care. No details or phone number of customers to let them know what is happening and also for staff who are covering. The car key was thrown under the table in a box without any notes. The customer service is untrained and talk as if we had to be patient for months. Then they say I had to pay as they are doing a ser. This is their service!!!”

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Posted 11 months ago

“I went to Timpson at Moor Allerton (next to Sainsbury’s ) Adam the manager, is absolutely first rate! Nothing is too much trouble and he is a credit to the company. Thank you so much for sorting out my watch. Graham Baxter”

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Posted 11 months ago

“I went into Timpsons at the Tesco Superstore in Sidcup. I received great service from Abi, who was friendly and very efficient. Thanks Abi!”

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Posted 11 months ago

“Went into timpson Tesco Trowbridge to get replacement watch battery which I had replaced 12 months ago and paid for life time battery replacement but I had lost the ticket but man was brilliant he replaced my battery and said that's ok we believe you. And didn't change for new battery. Top man.”

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Posted 1 year ago

“I went to Timpson in Borehamwood on Saturday for my car key, he is absolutely very helpful to fix my car key. Thank you for your fantastic service.”

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Posted 1 year ago

“I went to Timpson in sainsburys Kidlington with a key emergency after breaking a key to a medication cabinet. George was absolutely amazing and was able to cut me new keys from the broken one. Thank you George you're one in a million, fantastic friendly service.”

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Posted 1 year ago

“Went to timpson at Aylesbury Tesco to get spare key for my new front door,was told it would take a few days gave them the serial number paid £35, never got a phone call went back following saturday the order had not be placed 2 weeks later i got a call picked the key up told them there sevice aws s...t and would never use them again.We needed another key my wife went to a lock and key company they charged £10 and the key was done there on the spot. Timpson customers beware a bit of a rip off i thinks.”

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Posted 1 year ago

“Took my watch to Timpson, Carmarthen for a new battery. The guy said, "I can tell from the way the second hand is moving that it's not the battery but the movement. I'll have to send it away for repair and it will cost about £80". I declined, and took it to a local jeweller who changed the battery for £10. The watch has worked perfectly since. Was the guy a horologist or a cobbler?”

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Posted 1 year ago

“I needed to print photos from my phone but I was very confused.Tony Manager (Tesco hays bullsbrigh ) was very helpful and friendly ,to me to print and explained the process.I was very grateful for his excellent service A great assets to your company”

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Posted 1 year ago

Timpson Reviews