Timpson Reviews

Name: Timpson
Rating: 2.54

2.5 Rating 302 Reviews

38 %

of reviewers recommend Timpson

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2.5

Based on 302 reviews

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was in Basildon yesterday the service membership while the normal gentleman who is excellent is away is disastrous! Not only that I had a young lad yesterday who quoted me £5 for a stud to be replaced on a piece of leather couldn’t be bothered to do it as it was time to go home as he overpriced me he told me to go to another store I travelled all the way to Pitsea in Tesco’s in Essex to be greeted by him again and he wouldn’t let me talk to any of the other members of staff and this time quoted me £7.50 for the same item couldn’t do any other things I asked him to do seem to make problem with it as he didn’t really want to serve me for some reason he didn’t really care. I’m absolutely disgusted with the service that I was given by this young lad who obviously has got no customer service experience how to deal with people and enquiries can’t give proper quotations prices then you shouldn’t give one at all the other two men just stood by and didn’t get involved, which I found , absolutely pathetic for a business and he was quite happy for me to go and make a complaint .”

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Posted 9 months ago

“I asked Timpson to glue the sole of my sandals back together where it came apart. My first day on my holiday the sole already came apart and it was because Timpson hardly applied any glue to it.”

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Posted 9 months ago

“I initially took my shoes to be repaired elsewhere, but the work was poorly done. Desperate for a solution, I went to Timpson shop in Staines, hoping they could fix the mess. Jason undid the bad work from the other store and saved my shoes. He did a spotless job and was both friendly and professional throughout. I can't thank Jason enough!”

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Posted 10 months ago

“Excellent service today at the keighley shop which is located next to sainsburys. The young man there has great skills in customer service and nothing is too much trouble for him. I wish there were more like him. Thank you for your service today Yvonne”

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Posted 10 months ago

“Good afternoon yesterday I went into Timpson Smithdown Rd Liverpool. There was an old lady in front of me who could hardly walk the gentleman behind the counter. I think his name is Will. Made the old lady feel special like it was his mother(but it wasn’t) I only got keys cut, but I will certainly be back with customer service like that. You can’t go wrong. What a lovely man.”

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Posted 11 months ago

“I would never resole or re-heel a pair of shoes with this company. If Gary the sales representative is the face of Timpson’s it will be bankrupt very soon. I left a beige shoe to be resoled, the finish was terrible and all this Gary person can say in his condescending and curt tone “ I didn’t do the work”. I asked if the sole could be tided up, he did this reluctantly. He gave me back the shoe, worst than before, as he sprayed some lacquer/polish on the shoes that made the ill-marched resole look worst. Gary needs training in customer service, he is rude and quite frankly did not give a s***. I would score zero if possible, next time I will just replace the shoe than use Timpson, a shoe repair shop with no concept of repairing shoes in the 21st century.”

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Posted 11 months ago

“Had x2 batteries changed in my casio g shock watch lifetime guarantee today on getting home the time won't reset and the man who served me said don't ask me to set the time because I don't know how to so now I've got a watch that is useless the store was morrisons Barnsley”

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Posted 11 months ago

“Gareth at Brecon, did a perfect job repairing my favourite handbag”

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Posted 11 months ago

“Took my watch to change the battery at the Uppingham (Rutland) branch. The watch worked perfectly until then, but Timpson told me it was broken. I was charged £225 for the repair. I could not prove it, but I know they broke it when replacing the battery. I have since found someone in exactly the same situation (and exactly the same £225 bill to fix what was not broken before going to the store).”

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Posted 11 months ago

“Have visited Timpsons at Penryn - Gonzo very obliging and did a wonderful engraving job. Item ready and collected within hour. Delighted”

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Posted 1 year ago

“avoid at all costs if you have something delicate or expensive took my MOB dress to them (cost£825) paid specialist clean £44 came back ruined . except no responsibility for the damage even the manager of Timpson. shop could not believe their head of customer services did nothing.”

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Posted 1 year ago

“Had 3 new keys cut for the front door, none of them fit. The blank keys they use must be poor quality or the key cutting machine must need calibration.”

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Posted 1 year ago

“Dean at timpsons Stockport Mersey Square made my day. He repaired my handbag for me which needed a small screw to refill the handle, it was a favorite bag,navyblue Radley bag bought for me by my late grand mother, he repaireed it quickly and was so polite.”

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Posted 1 year ago

“I visited the Timpsons at Sainsbury’s in Ripley. The service was excellent, very friendly and helpful the chap fixed my favourite pair of shoes. Very happy and would definitely recommend.”

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Posted 1 year ago

“Fulham Broaway Timpson's shut 15 mins early, the shopkeeper said you have had all day to come here which wasn't the case. Timpson's Goucester Rd didn't have right size strap. V annoying. I walked for 20 mins aswell.”

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Posted 1 year ago

“I was looking for an attachment to secure my alarm fob. The 2 chaps at Timpson Burton-On-Trent went beyond & above the call of duty. So friendly & helpful, l will definitely be a customer of theirs in the future.”

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Posted 1 year ago

“Timpson , Sir Isaacs walk ,Colchester ,Essex Fantastic service received this afternoon. Wed.day 14 th Feb ,24 . I Went to have few more holes punched in my waist belt. This was done with welcoming smile and refused to receive any payment. Simply great service .”

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Posted 1 year ago

“Eighteen months ago had links removed from a watch bracelet. Took the lad three minutes and I was charged £5.00. and was more than happy. Sunday I took a similar watch in for exactly the same procedure and was quoted £14.95!! That is some hike. Decided to buy a little gadget from Ebay that removes the link pins. Hate feeling ripped off and will in future use an independent trader.”

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Posted 1 year ago

“Do not use for watch battery replacements! I have now used 2 Timpson outlets at Sainsbury's Mansfield and also Tesco Mansfield. I have now had 5 battery replacements in just over 1 year! When I queried this they said it's pot luck if the battery works, can work for 12 months or can last 2 weeks. He shook his container with all the little batteries in and blamed the Ukraine crisis and also blamed the quality on saving the planet!! Timpsons need to stop ripping off its customers and start giving a quality service. Paid £45 for a lifetime battery - daylight robbery and trading standards need to investigate”

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Posted 1 year ago

“Absolutely awful experience with Timpson. I took an item to be cleaned, and when it was returned, it was permanently marked - they blamed me for getting it dirty in the first place. There is no empathy, customer service or any attempt to look after the customer. The escalation process is bizarre. I have spent months seeking a simple gesture of goodwill from them and a bit of human kindness. In-store, to be fair, they were very sympathetic and wanted to compensate me but could not and had to pass to HQ. Woe betide that happens to you because no shred of humanity or kindness is left there. You get stonewalled, and it quickly snowballs into a giant mountain of pain and worry. I have never been to small claims court, but Timpson HQ provides this option as the only way to escalate. I then sat in a hearing and listened to the Timpson person lie and lie and lie. It was at that point I knew I was never going to win. For Timpson it is never going to be about the customer. Simply THE WORST and most terrifying customer experience strategy I have ever come across. What sort of company nowadays encourages customers to seek legal advice from the first interaction and goads to 'see them in Court'? Why, why would any decent company or person want to do that? I categorically state that neither my family nor friends will ever use any of their branches again. I tell everyone about my bad experience story and encourage them to take their business elsewhere. It was just the most abysmal and iniquitous encounter I have ever had, and I will regret ever choosing their service and entrusting them with my dry-cleaning.”

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Posted 1 year ago

Timpson is rated 2.5 based on 302 reviews