Timpson Reviews

Name: Timpson
Rating: 2.58

2.6 Rating 290 Reviews

39 %

of reviewers recommend Timpson

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2.6

Based on 290 reviews

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Timpson 1 star review on 19th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have purchased several of the lifetime battery guarantees quite happily to sell these guarantees And take your money but I took two of my watches to Timpson’s in Sainsbury’s Blackpool I was told that one of my guarantees did not Match the watch and I said look at it again because I’ve been using this guarante for five years without agreeing with me or saying anything just took my watch and said come back in 20 minutes now the chap you have in there Mark could certainly do with going on a customer service course as manners are free However Timpson’s have honoured the lifetime watch guarantee and the batteries have lasted a good while and always done a good job on replacing the batteries”

Helpful Report

Posted 5 years ago

“Ordered 2 memorial plaques for my recently departed Dad. One plaque arrived no problem the other not so.. have rung on numerous occasions the web shop with no answer. Tried sending timpson customer care emails still no reply. Eventually found a number for complaints to be quickly and abruptly put through to a different dept before even having a chance to say my complaint. I’ve got through now to the “web shop” having been put through again to be told plaque was sent out 10 days ago.. I said I have had no emails nothing to confirm delivery anything. Transpires the plaque has apparently been lost by Royal Mail and so now I have to wait for a new one. (Which I have paid 3 weeks ago at £40). Terrible customer service and won’t be using this company again!”

Helpful Report

Posted 5 years ago

“Visited Timpsons in Penarth with my grandsons football boots as insole kept sliding. The lady who served me Dawn could not do enough to help, she stuck existing insoles, helped me choose another pair, cut & stuck them in smelly boots for me. Amazing customer service thankyou”

Helpful Report

Posted 6 years ago

“I had keys cut in the Westcroft morrisons that didn't work. Had to go back and went to get another set done but as he went to cut them I asked if they are going to work this time. All I got was " you do not trust me yep I'll gove you a refund and as he was doing that he was singing. What a Tw-t!!. So unprofessional and a waste of my time. Never never never going there again. And by the way you was using the wrong keys !!!”

Helpful Report

Posted 6 years ago

“Located in Knocknagoney Belfast. I left a set of keys in, one of which ( bronze in colour) required cut. I bought 3 for £12. When I got home I discovered they had cut the wrong one. I returned to the store today and was TOLD by the manager that it couldn’t possibly be their fault and replacement would be £16. I had one key to get cut. I handed them the right one, but it was his attitude that stank. Dreadful customer service . I will never give them my business again ( which is a lot as I’m a landlord)”

Helpful Report

Posted 6 years ago

“Three attempts to cut a basic Yale key in Leamington Spa. Gave up and got a refund after attempt three. Wasted 2 hours and caused me 4 miles of walking (half a mile each way to home to try the key each time). Every time the key looked slightly different to the original but assured it would work- but didn’t. Shoddy, careless work. One failed attempt is unlucky, two is sloppy/careless, three is deliberate or complete incompetence- a basic Yale mortice lock- nothing complicated. Went to a nearby non-Timpson shop after that and the copy worked first time. And for 2/3rds the price. Rip off and poor customer service.”

Helpful Report

Posted 6 years ago

“They charged me £49 to RUUN my best lambskin leather coat. It’s wrinkled, got oranges liquid spill burns all over it, the fabrics lost its suppleness and the harwear (buckles & poppers) have all been damaged AND there’s little tiny holes in the fabric all over the jacket. It looks like it’s been run over by a lorry. I can’t beleive it’s my jacket. £350 it cost me. I’m disgusted - giving it back to me pretending the “stains won’t come out”. I thought, “stains? It’s not got any stains on it”..... then opened the bag & saw what used to be my fave coat.”

Helpful Report

Posted 6 years ago

“Phoned for a quote to change a yale lock and add a chubb lock. Was quoted £156 which I felt was reasonable. Locksmith arrived called Mike who deals with the Romford area. Was ok with changing the yale, but refused to put a chubb lock on the door as I was on the 2nd floor and moaning about more than his job worth and Grenfell and door splitting. I told him fine just change the yale after changing the yale he decided ok he'll install the chubb. Came back 2 days later install the chubb and charged me £223. I won't use again as too expensive and difficult to deal with.”

Helpful Report

Posted 6 years ago

“Timpsons in Morrisons Basingstoke avoid avoid avoid. Took my wedding dress in yesterday to be ironed ready for my wedding day bear in mind my wedding dress hasn’t been worn apart from trying it on kept in storage since it was purchased. Got a call saying there was blue dye on the dress and drink stains. I went to have a look at the dress they have ruined my wedding dress the blue dye is in the shape of an iron print but they deny it has come from their iron or ironing board and the drinks stains must of been on there before I handed the dress over. Luckily I took pics of the dress before handing it over and all I got in reply from the manager is well you wouldn’t see the stains or dye on the pictures as it’s not noticeable. Well it is visible cos I have bloody blue dye stain on my unworn made to measure wedding dress !!!!! Brought dress home with me won’t let them take dress away for testing or dry cleaning as I have no faith in my wedding dress coming back to me before my big day or in 1 piece. Now I have to find a dry cleaner who can hopefully fix my wedding dress in time for my wedding, 1 very angry and unhappy customer and bride to be.”

Helpful Report

Posted 6 years ago

“I would give 0 stars if I could! Absolutely disgusting company. Engraved a watch for my Fathers 60th Birthday and damaged it in the process. A brand new Skyhawk Citizen watch that they gouged twice trying to repair it after they damaged it initially. Admitted liability but now they know how much they need to spend to replace they are trying to fob me off with a cheque that will not cover the replacement! Having to continue now with legal action against them to get my Fathers 60th Birthday present replaced, which was actually in October, 3 months to get to this point! Very poor show Timpsons, will never use these cowboys again and suggest others not to either!”

Helpful Report

Posted 6 years ago

“Refused to cut my car key fob because I bought it online. They would happily charge me £50 + for them to supply and program though!”

Helpful Report

Posted 6 years ago

“Pour service .always care only for money and never for customers Everything is overpriced Such a bad service They don't worth a penny”

Helpful Report

Posted 6 years ago

“My wife took her expensive Skagen watch into Timpsons Tesco Fulbourn Cambs for a new battery to be fitted, they charged her £9.45 and guaranteed the battery for 1 year. big deal as all batteries last for over a year. BUT THERE WAS ANOTHER PROBLEM. The little knob that moves the hands would not pull out, the Timpsons employee mentioned this when he handed the watch back to her. I then took the watch back and the same guy was still there, he told me that all he did was to replace the battery, and the winder was seized before he worked on it. That was rubbish as it was working OK just that the battery had failed. The operative took the back off, took out winder, blew dust out with a puffer, and assembled it again, the winder then worked. Operative said there was a piece of dirt in it!! Poor workmanship, and expensive. If you want a battery replaced go to a proper jeweler or watch repairer. Won't be using Timpsons again.”

Helpful Report

Posted 6 years ago

“I've very happy with my experience at this branch thanks to the exemplary service I received from Dean Fisher. He was attentive, and accommodated my many questions. He managed to source the correct batteries to fit my Hawke IR 4-16x50mm AO Rifle scope, despite it not having standard fittings in the battery compartment. I've not shopped with Timpson before, but I will definitely return to this branch in future. Thank you very much!”

Helpful Report

Posted 6 years ago

“Went in to the Reading branch with two watches that needed new batteries, one ladies watch one gents. I asked how much the batteries would be and the price was £4.95 for the ladies and £53 (YES £53!) for the gents one! I said I'd have to think about it. So I went to an independent jewellers in Caversham who charged £8.50 for doing the two watches. AND just to show that Timpson are con artists, both the watches have the same type of battery! So the moral of the story is go to your local jewellers for watch batteries.”

Helpful Report

Posted 6 years ago

“I had the battery on my fossil watch replaced in April 2017. I paid for a long lifetime guarantee and a card was issued to me reflecting this. Last month my watch stopped working so I took it back to Timpsons , the same store in Ealing Broadway , to replace the battery. The person at the counter looked at my card and said he could not help me as the card that was issued to me states it was a Pulsar watch that I had initially brought in. I tried explaining that I don't own a Pulsar, in fact no one in my family owns a Pulsar watch. I am wondering if this is a deliberate scam used by Timpsons to save them money. I will not be going back there again .. customers please beware , check what is written on the card before you leave the store. A total rip off.”

Helpful Report

Posted 6 years ago

“I have had two really negative experiences with the Dunstable branch of this store. I went into this store to ask if they could cut a security key for me to give to my son. The security key code card had faded and the numbers were not all discernible but the man in this branch said it was not needed and that it would cost £25 to cut. I asked him how often the keys worked - in other words, were they ever cut incorrectly. He looked at me quizzically and said no. Very few customers he said had to return to the store due to mistakes. As far as I was concerned the cost of getting this key cut was expensive so I wanted it done correctly. My son used the key on three occasions and on the fourth occasion - last week - the key got stuck in the door. This happened at about 8pm. I was frantic thinking that I was going to have to call out a locksmith to pay for a new lock. Eventually after about 20 minutes of tugging using pliers it came out bent. The next day I phoned the same store to tell the man what had happened and he was very defensive and said that my son must have damaged the key for it not to have worked on the fourth occasion. My son is not a child. He is a grown man and every other key he has works perfectly fine. I took the flawed key to another Timpson store which was a store and not a portakabin. Two of the staff there thoroughly examined the key and showed me that the key had not been cut correctly. They outlined the flaws to me and told me to return to the Dunstable branch and show them what they had shown me. I went back to the portakabin store yesterday and there was a different man. He was also combative and tried to say that the key must have been damaged by my son even after I showed him the cutting flaws which had been pointed out to me. He also said to me "The key is bent". I responded "I already told you the key was bent from the minutes spent trying to pull it out of the door with pliers". He then asked for my receipt to issue a refund. When I gave him the receipt he asked for a second receipt to prove I had bought a key. The receipt I had given him was the only receipt given to me which had the words "Timpson on and the price - £25". He then asked why I had paid £25 for the key when it was £20. I simply could not believe it. He had a Timpson receipt in front of him and rather than query why I had been overcharged - fraudulently it seems - he queried why I had paid £25 (as if I was in control of determining what the price should be). Then when i presented my credit card - he said "That wasn't the credit card you used to buy the key". My jaw fell. It was clearly the same credit card. He simply had not read the last four numbers properly. One problem after another after another. Firstly the store said they had a no quibble return policy if something is faulty. No they do not - they blame the customer for their shoddy workmanship and want to battle you in order not to provide a refund. Then they overcharge you for the key and then query why you were charged £5 more as if you forced the shop worker to charge you more! This shop also cut a security key which I now understand that are not permitted to do without with the key code or proof of tenancy. Then they query the very receipt that they have given you. I will never use this store again. Never!”

Helpful Report

Posted 6 years ago

“The high street robbers Timpson tried to pull our pants down over the price of some keys. Luckily I found Replacement Keys online and had the keys sent the very next working day. Key prices are much much cheaper than Timpson. Well worth visiting replacementkeys.co.uk for all your keys !”

Helpful Report

Posted 6 years ago

“Polite, helpful, knowledgeable and efficient. Shoe repairs ready to the timescale agreed. Prices competitive.”

Helpful Report

Posted 6 years ago

“Nice chap in the shop but the soles on my shoes were just poorly done. Started to peel off after one day. I noticed that the surfaces had not been crazed to aid purchase and the glue had been thinly applied and was just tacky. A two minute job cost £23. I returned and the shoes were re-done but I have little faith in the long term. In the future I will find an independent cobbler or do it myself. Typical of standards in the UK as large store chains move in.”

Helpful Report

Posted 6 years ago

Timpson is rated 2.6 based on 290 reviews