Timpson Reviews

Name: Timpson
Rating: 2.54

2.5 Rating 302 Reviews

38 %

of reviewers recommend Timpson

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2.5

Based on 302 reviews

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Anonymous

Anonymous // 01/01/2019

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“took my sketchers trainers into shop wanted my insoles stuck back in was told didnt have any glue to stick them and man wasn,t interested have since stuck them with gorrilla glue so very poor service . Shop was outside Tesco in Sudbury Suffolk.”

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Posted 1 year ago

“Was in timpson store at Asda Toryglen to get a few pictures printed. Being a woman of a certain age I did not know where to start. The sales guy David was so helpfull and talked me through everything. He had it done in minutes for me. Thankyou David. Excellent customer service.”

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Posted 1 year ago

“Charged £34 for a standard door key. Truly awful retailer and customer service. Please go anywhere else.”

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Posted 1 year ago

“Charged me 9 pounds for a standard garage door 🔑 should be more like 4 pounds. Rip off !!! Won't ever return.”

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Posted 1 year ago

“asdfasdff asdfasdff asdfasdff asdfasdff asdfasdff asdfasdff”

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Posted 1 year ago

“Went to Timpsons at Bishops Stortford served by Bav . Excellent customer service gave me a run down of history of Timpsons . Good employee”

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Posted 1 year ago

“Gary at Asda in Bedminster has been so accommodating top marks .”

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Posted 1 year ago

“quoted £94.00 for a £15.00 battery for a watch”

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Posted 1 year ago

“Visited the Timpson in Tesco Ystrad Mynach & the gentleman was so helpful & sorted out the zips on my daughter’s 2 bags whilst I did my shopping. Timpson’s staff are always so accommodating & always prepared to try & sort out any issue”

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Posted 1 year ago

“If you have a complaint about being treated rudely by Timpsons staff, don't bother to even try to complain. They don't want to know. They'll just keep passing the buck and then turn it round on you. It is the most disgusting company as regards customer service you will ever encounter. They do not give a damn.”

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Posted 1 year ago

“Again, like many others I got ripped off by Timpsons in Bristol Clifton down. I was quoted £25.00 for phone battery and was charged £50.00. I was rudley told that they saw the wrong price at the time and that no one wants to do old phones like mine and that I was lucky they did it for me. Ripped off and humiliated. Rip off & rude staff. Never again”

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Posted 1 year ago

“This company seems to be experts in employing the most rude staff I've ever encountered and when you try to make a complaint to head office so called customer services they do nothing but fob you off & treat you like you are the wrong doer. They don't want to know. Total disgrace. Avoid at all costs.”

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Posted 1 year ago

“The clown in queensferry branch what an ars..ole £40 for a key that doesn't work to be told that's the luck of the draw sometimes they work sometimes they don't. Proper kn.b”

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Posted 1 year ago

“Went in to ask about New battery in cheap old watch and they said it would be £30... I left and checked online. The batteries are about £1 each. Absolute rip off. Glad I walked out”

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Posted 1 year ago

“I went in to have a leather watchstraps for my husband's Omega watch. Adam at the Lichfield branch served me, he was very helpful. I give him top marks.”

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Posted 1 year ago

“I phoned Timpson to enquire about a glass replacement for my watch. First off, the assistant seemed to be a little reticent. After some moments of thought they gave me a price. £45!!! Now if this had been a watch of considerable value then yes. But for an everyday, “cheap” timepiece, then NO! These prices are extortionate! I’ll never enquire about anything that Timpson trades with again. CROOKS!!!”

Helpful Report

Posted 1 year ago

“I researched the cost of replacing the broken key online and realised that there was a part I could change myself if the part was available. I could not find the part so I went to Timpson Key and locksmiths at Park Farm Ashford. The guy quoted me up to £200 to replace the fob and reprogramme the key. I explained that it only needed a part replaced, but he insisted that it would cost about £200. He was very unhelpful so I told him I would do it myself. I eventually got the part, replaced the damaged key blade holder and now the key works perfectly. It cost me less than £15 to do it myself. I would advise anyone who has a broken or faulty Car Ignition Key Fob problem to research online first and avoid being ripped off by Timpsons and Fords.”

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Posted 1 year ago

“gentleman at Timpsons branch in Trinity, Wakefield was so friendly, efficient and accommodating. first class service”

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Posted 1 year ago

“I went in to get my watch battery changed, costing me £25. For this I thought I would at least get a professional service. They sadly managed to break the bolt that holds the metal strap together. Accidents happen, I get that and the chap was apologetic. Fast forward to numerous wasted visits back to the shop over 2 months as they repeatedly lied about 'ordering the part' (it was a simple bolt!) and I turned up only to be told they couldn't find it.... I was then informed it was 'ready to collect', yet when I put it on my wrist (still in the shop) the bolt fell apart again. They only repaired it when I complained to their head office and still have yet to receive a satisfactory resolution. Pretty dire.”

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Posted 1 year ago

“I went in to the Bury shop in Tesco and the Dylan the assistant was extremely helpful the.He did a quick repair to one of my boots and said i didn't owe him anything. It was nice to now there are still good people who just don't want to rip you off. Dylan is a credit to the Company.”

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Posted 1 year ago

Timpson is rated 2.5 based on 302 reviews